Mística Creek piscina Lodge

Thank you so much for your review! We’re glad you had a great stay and enjoyed the cabin. We’re sorry the AC had trouble keeping up throughout the cabin and that the internet was intermittent during your stay. We appreciate you bringing both concerns to our attention so we can have them looked into. We hope to welcome you back to the Smokies again soon! 🏔️😊

Great people left the cabin in great shape. Would

Thank you for your wonderful review! We're so glad to hear that our cabin was the perfect spot for your family vacation. It means a lot that you'd recommend us, and we'd love to welcome you back for another memorable stay!

Thank you for sharing your experience! We’re delighted that you enjoyed the beautiful views and peaceful moments on the porch. It’s great to hear that your stay was wonderful, and we hope to have the pleasure of hosting you again for more stunning sunrises and sunsets!

Thank you for your 5-star review! We're so happy to hear that you loved the location and space, and that it worked well for your kids and dogs. We look forward to welcoming you back for your next mountain getaway!

Thank you for sharing your experience! We're glad to hear that overall, you had a great time and that our team was able to address the grill issue promptly. We apologize for the inconvenience with the food and appreciate your understanding. We look forward to welcoming you and your family back for another fantastic stay!

Thank you for the fantastic review! We're so happy to hear the cabin was a great fit for your family gathering—sounds like the pool and movie room were a big hit with the kids! It's wonderful to know the space lived up to the photos and that communication made your stay smooth. We really appreciate your helpful notes about the kitchen items—those little details go a long way in helping us improve. We'd love to welcome you back anytime for more memorable family fun!

Thank you for your feedback—we truly appreciate the opportunity to improve. We’re genuinely sorry to hear that your experience didn’t meet expectations. Our team works hard to maintain high standards across all our cabins, and while we strive for perfection, we know that sometimes things can go wrong. That’s why we include a request in our check-in instructions: if anything feels off upon arrival, please contact our office within a couple of hours so we can make it right. In your case, the maintenance technician you reached out to was unfortunately dealing with a medical emergency and didn’t notify our office of the issues. Because we weren’t made aware until after your departure, we missed the chance to assist you during your stay. Once we received your report, we promptly replaced the light bulbs with brighter ones, repaired the underwater pool light and hot tub jets, and addressed all other concerns. Had we known sooner, we would have gladly sent another technician to resolve the issues, including replacing the smoke alarm battery and refreshing any linens. Our cabins are professionally cleaned, and while deep cleaning tasks like moving furniture or dusting high wall décor are scheduled periodically, we’re always happy to send a crew for additional cleaning if requested. Regarding the pool liner, the small tear (about 4 inches) was already scheduled for professional repair after your stay and should not have affected pool use. As for the roof, a recent storm had caused damage that was temporarily patched, but unfortunately, it came loose again during another rain. We’ve since completed a full repair. We’re glad you were still able to enjoy the stunning views from the deck and make the most of your time. This cabin holds a special place in our hearts—I’ve stood on that porch myself, listening to the birds and the river, thinking it was the perfect escape. We’ve addressed all the concerns you raised and would love the opportunity to welcome you back. Your next stay will reflect the care and attention we’re known for, and we hope you’ll consider giving us another chance to provide the relaxing, memorable experience you deserve.

Thank you for your feedback. We are glad to hear that you found the cabin clean, but we are very sorry that the condition of the pool was disappointing. We understand how frustrating this must have been, especially since the pool was one of the main reasons you chose the property. We have notified the owner regarding the condition of the pool, and we sincerely apologize that it was not in the condition you expected upon arrival. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

We are so glad to hear it! Come stay again soon.