Magnolia Entertainer. Firepit & Pets. Dubbo Family

Thank you so much for taking the time to leave us this kind review! We are so glad to hear you enjoyed your stay and would love to welcome you back again. 😊

We truly appreciate your kind words, yifan. We would absolutely love to welcome you back again. 😊

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience, particularly the delay at check-in and the condition of the property on arrival. We understand how frustrating it must have been to arrive at 3pm and find the cleaning still in progress, and this is certainly not the standard we aim to provide. We also sincerely apologise for the cleanliness concerns and the maintenance issues you encountered, including the vacuum, door handles, shelving, and dishwasher. Your comments have been shared with our cleaning and maintenance teams so these can be addressed promptly and more thoroughly moving forward. In addition, we appreciate your note regarding the limited supplies provided. We will review our standard inclusions to ensure they are better suited for group stays. We’re glad to hear you found the house lovely overall, but we regret that these issues impacted your stay. Thank you again for your honest review, and we hope to have the opportunity to host you again in the future with a much smoother experience.

Thank you for your detailed feedback and we really appreciate you taking the time to share your experience. We’re glad to hear the property was comfortable for your group and that the bedding arrangements suited your needs. We’re sorry, however, that several aspects of your stay did not meet expectations. This is certainly not the standard we aim to provide. Your comments regarding the WiFi information, cleanliness (including the cutlery and areas that were missed), maintenance issues, and the condition of some items have been noted and shared with our housekeeping and maintenance teams for immediate attention. We also appreciate your suggestion about having a physical welcome book on arrival. This is something we’ll look into to improve the guest experience. Thank you again for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.