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4/10 – Schlecht
Michele G.
1. Mai 2024
Wouldn't recommend
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very unhappy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I was originally going to stay at The Beverly for 5 nights but only stayed for one night. If you are looking to stay in historic Savannah, don't stay here. While it is only a mile or so away, it is starkly different in terms of neighborhood atmosphere. The house is located on a noisy main road and lacks a feel of privacy. I walked a few blocks to get water and was stared at and cat-called. In terms of the actual place, the couch in the TV seating area was not comfortable or roomy enough to lounge on. The mattress was hard and sheets were very scratchy. I immediately felt extremely itchy and had to sleep on top of the comforter...while still feeling the itchyness. After finally falling asleep, there was a loud, fast knocking sound (as if someone was knocking on the door) which occurred several times during the span of about an an hour. I finally gave up on sleep because by the time I would drift off, the knocking sound would come again. There were no other AirBnb's available through Lucky Savannah, so I had to last minute, stay at a hotel. In going to the Lucky Savannah office the next day, I had a mixed experience. Two of the staff were empathetic and helpful. While the first person I spoke to was unapologetic and instead of showing empathy, was incredulous and in no way compassionate about the distressing night of virtually no sleep, extreme discomfort from the itchyness and loud knocking situation. Despite it being a known fact that you can't actually see dust mites, she said they would need proof and asked if I had marks on me. The only thing I was asking, is if the room were to be rented out by someone else, could they provide a refund. And I was treated as if I was fabricating my experience. When it was escalated to the reservations manager, I did receive understanding and genuine compassion. But the very negative reaction I received was totally uncalled for. Being treated with understanding would have made a difference.
