6/10 Μέτριο
Jeffrey R L.
5 Απριλίου 2024
Θετικά: Καθαριότητα, τοποθεσία, ακρίβεια καταχώρισης
Αρνητικά: Check-in, επικοινωνία
Location, location, location!!!
This place is in the middle of the resort with a lift right outside the building. It doesn’t get much better than that. Only trouble is the communication with the management company. We had a late check in due to our travel from the East coat and landing at SLC at 9pm. There was no communication from Lespri through VRBO. They sent an email to register which had a dead link. I tried calling them on 4 different numbers with no answer. I messaged them through VRBO with a 2 hour delay in their response. Needless to say we were stuck in the lobby of the building trying to figure out how to access the room. Concierge for the building had left for the night but luckily there was a random key sitting on the desk which worked for the condo. Come to find out it was the master key for the building. So we were able to gain access to the condo that night. I discovered that check in is off site and the building management has nothing to do with it. Wouldn’t it make sense to communicate through VRBO and have the check in occur at the building??
Needless to say it was a little stressful but once we got in and got settled, we had a great guys trip. Lespri did step up and make things better by refunding us a night. So even though this started out as a disaster, it turned out to be a fantastic condo, building, and location.
The amenities in the building are above and beyond, the on call shuttle to drive us anywhere was clutch, and the location couldn’t have been better.
Jeffrey R L.
Πραγματοποίησε 5 διανυκτερεύσεις τον Μάρτιο 2024
