4/10 Κακό
Rosa G.
3 Αυγούστου 2023
Θετικά: Check-in, τοποθεσία, ακρίβεια καταχώρισης
Αρνητικά: Καθαριότητα, επικοινωνία
DISSAPPOINTED/POOR SERVICE
The service was horrendous!! We arrived at the villa 7/17/23. for a one week stay. Beautiful villa with stunning views but that's it. Advised not to drive car to front door of villa due to extreme steepness. So you must carry all suitcases & groceries up a significant amount of stairs and rocks. Issues arose on the first day with no hot water, pool walls filthy of grease/grime from previous renters, underwater pool light broken and haphazardly held together with zip ties and could easily have hurt some ones foot or leg & only one 6 inch pan that worked on the conduction stovetop.( all other pans provided were not made for that type of stovetop and would not heat up) On day 4, the kitchen sink was not draining and the water from the sink was going into the washing machine and dishwasher and onto the floor. The staff at Zahara Villas stated they would get in touch with the owner and someone would be there that day. No one came or called. Called numerous times the weekend emergency person Alejandro, left multiple messages and he never came by or attempted to reach us. That same day the fire alarm and house alarm went off for about 10 minutes & we couldn't get it to stop. The alarm company was asking for the code which we were not provided with. Called Alejandro again, but as usual, straight to voice mail & no response. Nothing was ever fixed for the entire stay!!Sent pictures of all the issues to Zahara. Owner said not his problem and no sort of apology or reimbursement.
Rosa G.
Πραγματοποίησε 7 διανυκτερεύσεις τον Ιούλιο 2023