2/10 Απαίσιο
Lindsey B.
25 Μαρτίου 2024
Θετικά: Καθαριότητα, check-in, τοποθεσία
Αρνητικά: Επικοινωνία
Paradise disrupted
This marks our third and final stay at this property, primarily due to the disappointing handling by the owner. Despite the house's suitability and pleasant location, recurring refrigerator malfunctions proved a significant inconvenience aggravated by the owner's poor communication and blame-shifting demeanor. During our stay, the refrigerator malfunctioned twice within a short span, resulting in substantial food losses. Despite prompt reporting of the issues, the owner's response was less than satisfactory. On both occasions, attempts to resolve the problem were met with accusations and impractical suggestions, indicating a lack of professionalism. While reimbursement was given for one incident, none was offered for the subsequent occurrence. Inconsistent and uncourteous communication regarding the owner's visits, despite our preference to be present during maintenance visits, there were instances when the owner arrived unannounced, disrupting our activities. Additionally, amenities such as bicycles and food storage containers fell short of expectations for a rental property of this caliber. Having invested significantly in over five months of stays, the substandard treatment and recurrent refrigerator issues caused undue stress, especially considering the needs of our children. This has lead us to forgo future visits.
Lindsey B.
Πραγματοποίησε 61 διανυκτερεύσεις τον Ιανουάριο 2024