I booked 3 nights for 7 people in a 4bed/2bath apartment and was given a 3bed/1.5bath substitute. Needless to say, that is not what we paid for. An older guy named Joe showed me in to this wrong apartment, so I had to contact the host Melanie afterwards. I called her twice and got no response, so I sent her a text and she very simply replied "I don't do VRBO very often. The other side has been booked for months. You can cancel if you want." I tried calling her again and wrote back asking her to please call me, and still got no call back. She would only text back short responses, ultimately saying "like I said 3 hours ago, cancel if you want." Shocked at the lack of resolution, I contacted VRBO customer service, and they provided 2 options which also didn't solve my problem: 1) cancellation and full refund, or 2) VRBO to cover the expense of a single night in a hotel for my group of 7. Both options left us without accommodations for part/all of the trip, and we couldn't find any place to stay last minute that didn't cost 5x the price. My group and I were put in a really bad position, and ended up staying for lack of alternatives. What a mistake. The place had the grossest grandma smell you could ever imagine, and since you're not allowed to open the windows (unclear why), everyone woke up with terrible allergies and puffy eyes every morning. The bedroom on the first level doesn't have any heat, so we had to leave the door open in the overnight hours to let in heat from the rest of the house. The shower was absolutely terrible - you're better off bathing in the sink than in the trickling amount of water that comes out of the shower head. It took hours for our group of 7 to get ready to go out. I can't give a review for the 4bed/2bath listing since I didn't stay in it, but Melanie was by far the worst part of it all - steer clear of her and her listings. I would give it zero stars if I could.