6/10 Μέτριο
Amber J.
4 Αυγούστου 2023
Θετικά: Καθαριότητα, τοποθεσία
Αρνητικά: Check-in, επικοινωνία
Great place and location with a few problems
Vacasa messed up a bunch of things that a property management company should get right. The day before pur check in I was given a keypad code to access the unit and instructed to go directly to the place. Got there, no key panel on the property. When we called Vacasa they initially (incorrectly) said my reservation was the next week. When they finally found my reservation, we found out we had to go to their office for a key.
The place is really nice and spacious, good location, and was clearly clean. I wish we had known there were 4 coffee mugs and 2 patio chairs for a group with 6 adults. We asked on Monday night if Vacasa could help us out with getting some more patio chairs. The night before we left they finally responded saying, "The place only has 4 patio chairs. Sorry" ...???... there were 2...
The biggest problem we had was the toilet in the common area bathroom got clogged, and despite trying to plunge it out ourselves we had to call Vacasa for help, they slow rolled on fixing it for 2 days, so we basically paid for a 3 bathroom place and got 2 usable bathrooms for the majority of our stay. I understand things happen... if we had any decent comms from Vacasa about what was going on and why they were unable to fix the issue during our stay i would have felt different about the whole experience.
All in all the property was great even though we needed more dishes and chairs, and Vacasa's subpar management made this stay unnecessarily frustrating.
Amber J.
Πραγματοποίησε 4 διανυκτερεύσεις τον Ιούλιο 2023
