6/10 Μέτριο
A Y.
24 Απριλίου 2024
Θετικά: Check-in, επικοινωνία, τοποθεσία, ακρίβεια καταχώρισης
Αρνητικά: Καθαριότητα
Lovely Villa ruined by poor cleaning and mould.
Villa Hydra is lovely great location and space for all guests. Our stay was ruined by a lack of basic maintenance and cleaning. We found black mould on the bed mattresses and some furniture. Bathrooms also had lots of mould on the tiles. We did complain and to the credit of Villa agent and owner this was addressed. Only issue is I feel sorry for the people that stayed there before our group. I also hope these issues have been resolved before future lettings arrive. My youngest daughter was quite unwell as as a result and has since been treated for chest infection and outer ear infection. Surely the cleaning staff could see they were changing mouldy beds??? We also had building site opposite which would have been nice to be informed. Not the owners fault, but ruined the view somewhat plus you had builders overlooking you whilst sitting by pool. Small things needed addressing, pool ques damaged and air hockey game unusable. Not fair to advertise this as a feature when it was not fully functional. Again we complained and they did repair the pool ques which was much appreciated. I felt sorry for the owner when we met as he seemed surprised by the things we were complaining about. Maybe the property agents all taking their fee's should have a more thoroughly audit process so that these totally avoidable incidents don't occur again. It put me off going back with my family in the future.
A Y.
Πραγματοποίησε 7 διανυκτερεύσεις τον Απρίλιο 2024
