First, the positives. Easy check-in with great communication leading up to our stay. Mapquest took us directly there without any issues. The beds were comfortable and the hot tub was super clean and ready for us! Once we got in we noticed right away the mountainous “scene” from lower balcony was limited due to overgrown brush that should have been cut back. The windows were all very dirty so when the sun shown you could barely see through them. The outdoor furniture was in TERRIBLE condition. Like, you couldn’t sit in them comfortably looking like they were torn up by animals. We alerted building manager and got no response so we emailed owners who appreciated heads up, but nothing was said otherwise me they were aware. The arcade game upstairs only one player could play despite it being two sided for two players and the pool sticks, only one had a tip on it, the rest were broke off. The kitchen had extremely limited silverware. We wanted to use gas fireplaces as it got into 30’s in the morning but there were no instructions and despite turning it on and using the starter button after gas supposedly on… nothing. Over all, we made it fun by going to Dollywood which was about 30 minute drive and zip lining. We would not stay here again though. Disappointed.