While the house was great, there were many things that left us disappointed. First, lack of response from Blue Ridge Rental. I started calling at 9am the day arrival, as I was instructed, to check on an early arrival. It was a long drive and we wanted to time it close to the available check in. No answer. On our way I called several more times with no answer or return call or text. At 4pm, the set check in time, the code provided didn’t work. It’s cold, my family was tired of being in the car, and it took almost an hour to get a return call to give us a new code to enter. So, we didn’t actually get in until 5pm. The gas grill was terrible. Couldn’t get hotter than 200 degrees. Speakers with the TV in the living room were blown and the sound was terrible. We had to unhook the sound bar to even tolerate the tv. The floor mats in front of every door needs to be replaced. All the ends were curled up and you couldn’t open and close doors without completely moving the floor mats. While the house and location were great, the accommodations and responsiveness were lousy for the price I paid.