The property itself was absolutely amazing and the management company (Frost Property Management) was great with communication, but not so great with snow removal.
When we first arrived we noticed some pretty decent ice damming in the window of the second floor bathroom and also noticed the faucet in the kitchen wasn't retracting properly. We let them know about the ice immediately as it can cause quite a bit of damage if left and we offered to fix the faucet if they could point us in the direction of the zip tie.
Long story short, they came over the next day the check out the ice but didn't really do anything with the faucet but we were able to fix it a bit.
Fast forward through the week we got well over a foot of snow and not once did anyone come to plow the driveway and to add to that, the street plows were significantly adding to the build up at the end of the driveway.
Thursday came around and there was a winter storm advisory for 16-20" to come in and we were going to be leaving Friday morning. So to get ahead of things I texted Frost to ask if someone could come plow and specifically stated we've got a lot of snow and the street plows have been pushing it in and so on and that with this big storm coming I wanted to be sure we'd be able to get out. They said no, they wouldn't come to plow and that we had access to a shovel in the garage. Said shovel was a small, flimsy, plastic thing that was not getting thr job done at all and we still got stuck trying to leave. Thankfully an angel of a neighbor lent us metal shovels to dig out and we made it out of town.
So after specifically trying to be helpful with the ice dam and the faucet we were denied a simple request for some plow help in the middle of a week of heavy snow and ahead of a big storm. Not awesome Frost...do better.