2/10 Απαίσιο
Rachael B.
28 Αυγούστου 2023
Θετικά: Τοποθεσία
Αρνητικά: Καθαριότητα, check-in, επικοινωνία, ακρίβεια καταχώρισης
Not as advertised!!!!
We thought we found a green! Perfect spot to meet up with the rest of our family! No such luck! First off to get into the property you had to type in a 9 digit dot code! Why? That’s just overkill and it makes it extremely hard to remember and reenter the home! Second we walk into NO AIR CONDITIONING! 90 plus degrees in the house with my family and out furbaby! We walk around to find the kitchen dining area dirty and in disarray with the wall missing where it was once covering the ac heat until! Screws left on the counter. The thermostat not even hooked up! Then to walk around to the wall missing and see the unit was just installed 8/23/23!! Two days prior to our arrival and the job was never finished! We received a notification from VACASA saying we could enter the home early, it was cleaned and it was ready for our arrival! If the cleaning team has been there and actually cleaned, which they did not then they would have know the air didn’t work! Wasn’t even finished being set up!!! We called the VACASA 1800 number to which we were told we couldn’t speak to anyone local! That this person would put in a work order! That someone would call. they never did. My cousin who was also at another residence is an engineer he walked over and turned the thermostat on but wasn’t atechnician so he could set it. the air came on fire a few hours and then it disconnected power on the thermostat again like it was never turned on! That was at 2:00 am Saturday! I’ve run out of space to finish
Rachael B.
Πραγματοποίησε 1 διανυκτέρευση τον Αύγουστο 2023