4/10 Κακό
Rebecca T.
29 Δεκεμβρίου 2023
Θετικά: Καθαριότητα, τοποθεσία
Αρνητικά: Check-in, επικοινωνία
Terrible Communication
Prior to arrival we received some VRBO Messages but the important information was just lines (-----) like the codes. I reached out for clarification but was told we would get the arrival information the day of arrival. We arrived on a Saturday at 4pm (check-in time) and still had no arrival instructions or codes. I had reached out to the host multiple times with no response. At about 15 minutes after our arrival the Manager showed up with the key. At check in the amenities that were supposed to be included were key code, wifi info, extra TP, dishwasher pods and laundry pods. I reached out Saturday, Sunday, Monday and Tuesday (where i included my phone number so they could just call me) and finally got a response on Tuesday by VRBO message, less than 24 hours before we were slated to leave. Even then, we were given the wrong wifi info again but not the codes to get into the key box or closet where there may be additional supplies. In addition, when we arrived there were dirty glasses and silverware in the cupboards/drawers. One provided hair dryer didn't work, the can opener didn't work.. The home itself was nice, clean overall other than glasses/silverware which we washed by hand. Location was nice and host was apologetic when she finally responded. Could have been very different (much better) with better communication for sure.
Rebecca T.
Πραγματοποίησε 4 διανυκτερεύσεις τον Δεκέμβριο 2023
