2/10 Απαίσιο
Courtney M.
5 Ιανουαρίου 2024
Αρνητικά: Καθαριότητα, check-in, επικοινωνία, τοποθεσία και ακρίβεια καταχώρισης
Filthy with broken appliances
Our family arrived to find a filthy home with feces/urine all over toilet along with hair (including pubic hair) on toliet, covering tub, and sinks. Dishwasher and oven broken with signs "do not use". Trash, debris, and stains scattered around floors along with loose screws on carpet. Dirty dishes on counter. Large red stain on kitchen floor. Matresses with stains and hair with bedding shoved in corners. Awful odor. Notified owner immediately. Owner agreed to refund then changed his mind. I offered to pay for 1 night which I felt more than fair given we were only in home a few mins, long enough to get pictures to document. Owner agreed to charge for 1 night only and updated reservation to 1 night stay then he changed the nightly rental fee to equal what we already paid for full week. Eventually refunded less than 1/3 of what we paid despite the fact that he was able to rent out the property to someone else for the entire length of our intended stay and beyond. When I questioned this he replied "go away you ungrateful creature". VRBO of no help either. VRBO resolution was for me to clean the home myself. I was not going to expose myself or family to potentially infectious bodily fluids, nor could I repair a broken oven or dishwasher. Interestingly, my official pdf receipt inaccurate as it shows I paid 1/10 of what I was charged. Do not recommend this property or host.
Courtney M.
Πραγματοποίησε 1 διανυκτέρευση τον Δεκέμβριο 2023
