2/10 Απαίσιο
Cara V.
28 Φεβρουαρίου 2024
Αρνητικά: Καθαριότητα, check-in, επικοινωνία, τοποθεσία και ακρίβεια καταχώρισης
Host's Last-Minute Cancellation Left Us Stranded
Despite having booked this stay weeks in advance, I received a cancellation notification just 4 hours before check-in along with a message stating that my refund would be available in 3 business days. With family already on the way from out-of-state and nowhere to put them for the night (in freezing rain and snow), I was left scrambling to find new accommodations at the last minute (on Valentine's Day weekend) AND figure out how to pay for them while my money was tied up in Vrbo's refund process. I ended up having to take the afternoon off work to spend it on the phone with customer service, who kept assuring me that even though they couldn't connect me directly, the mysterious "Rebooking Team" would contact me soon and take care of everything. (They didn't.) After several hours and multiple calls, customer service finally deigned to get me a hotel for that night but left me hanging for the other two nights I'd originally booked. Ahmed, the last rep I spoke with (at about 10:30 PM) was so condescending and argumentative (as I tried to explain that we had a morning full of appointments the next day and needed to know whether we were going to be able to stay in the hotel or would need to check out) that I gave up and booked on another site -- only to find out when the Rebooking Team finally bothered to email me late the next day that Vrbo "[does] not reimburse a reservation made on a competitor site." So, I don't recommend booking this property. Or anything on Vrbo.
Cara V.
Πραγματοποίησε 3 διανυκτερεύσεις τον Φεβρουάριο 2024
