Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our trip was cancelled due to a hurricane and we received horrible customer service, lost $3000, and had no vacation. To put a long story short, our family was thrilled to be going on a beach vacation, and much to our dismay, Hilton Head had a hurricane headed there the same week. Flights were cancelled (multiple times) and ultimately we were unable to make it down for our trip. Since we didn’t (nor have we ever) bought travel insurance, we called 3 times on the day of our flight to understand our options being told that “weather related cancellations are dealt with on a case by case basis”. And the next day and following days I continued to call. It took almost 2 weeks to hear back from anyone at the resort about our $4500 we had spent on our vacation despite our many phone calls, voice messages and emails. When we finally heard back, there was a careless response pointing blame at other staff members and quoting us a 30 day cancellation policy, as well as offering no money back and a 10% discount on a future booking. We could not have felt more angered or insulted. After much back and forth, they agreed to refund some taxes, and fees totaling $1500 of our $4500. Despite the car rentals, airline tickets and golf tee times being refunded with no question since there was a HURRICANE, this place would not budge. They stole our $3000 in my opinion. So don’t expect to cancel intentionally or unintentionally against their policy. Or buy all the trip insurance because these people do not care about you or your hard earned money.