6/10 Μέτριο
Katie K.
25 Ιουνίου 2023
Θετικά: Check-in
Αρνητικά: Επικοινωνία
No main level A/C: Very poorly stocked
The house is in a nice neighborhood. It looks nice from the outside. All hard surfaces and bathrooms were clean. Back patio area/pool was nice. Main floor bed was comfortable.
Light colored carpets were dirty throughout the house.
Upstairs beds all super basic, moderately comfortable.
Most of the pillows were literally an inch thick.
We found 1 bathroom washcloth. Had to buy some at Walmart.
Fan in one of the upstairs bedrooms is super loud when it’s on.
One of the patio lights/fan doesn’t work.
Absolutely NO spices, oils, coffee filters, or any other item you usually find in VRBOs. You will have to go to grocery store and stock the home.
Lastly the main A/C unit wasn’t working. It was 81 degrees in the main level. Called property manager and he sent someone over to look at it. 2 hours later still hadn’t heard if it could be fixed. We called manager back and he just said it wasn’t going to be fixed. I asked how he wanted to handle it and he gave us the option to move to a different property but when we looked at the property it wasn’t on the lake (which is the reason we booked the house in the first place). I emailed the property manager back and asked about a discount instead and he didn’t respond. The next day I text him twice and never received a response. Very poor customer service.
The whole experience was not what we expected out of VRBOs. We have rented VRBOs many time in and out of the US and this was our worst experience. Corporate rental!
Katie K.
Πραγματοποίησε 4 διανυκτερεύσεις τον Ιούνιο 2023
