4/10 Κακό
Shanna
9 Ιανουαρίου 2024
Θετικά: Παροχές
Αρνητικά: Καθαριότητα, κατάσταση καταλύματος & παροχές, επικοινωνία
Extremely disappointed with how dirty the room was when we arrived. We travelled with our 1 year old who has just started walking so had to sweep the floors when we arrived so he wouldn't pick up the dirt on the floor and put in his mouth. We opened the cutlery drawer to find so much dirt knives and forks so had to wash.. the shower was full of mould.
Our baby fell ill and was sick all over the bed and there was no spare sheets to sleep on - when we rang the management company told us there was nothing they could do. The hotel reception couldn't help us either as the property wasn't managed by them. For a 3 night stay we expected this would be something that should be provided. When handing back the keys, when asked to speak to the property manager, she told the receptionist to just email her. I did this and received no apology or acknowledgment of receiving the email. Really disappointing. We would definitely stay at the resort again but wouldn't ever book through 'Holiday Management Co' again. The standard and service was very average. The resort itself was beautiful and facilities are amazing. Book direct through Mantra!
Shanna
Πραγματοποίησε 3 διανυκτερεύσεις τον Δεκέμβριο 2023
