4/10 Poor
ISABELLE
Feb 9, 2025
This property has huge potential - it's located in a convenient area near the highway, restaurants, grocery stores, etc. but the building/units need upgrades.
First of all, the water (sinks, toilets, showers) were yellow (not clear). We asked the hotel team and they said it's part of their water treatment process but I'm thinking it can also be due to rust pipes so we didn't want to take a chance so we bought many bottles of water for drinking, boiling for coffee, tea, etc. When you flush the toilets there is yellow water sitting in the bowl, yellow water coming out of the shower head so we didn't feel safe and it was unappealing to take a bath as who would want to soak in yellow water.
We stayed in a unit that was on the main floor and it had such a musty smell that even room sprays and plug-ins didn't mask the smell. We spoke to a staff member and she said that all units on the main floor have a musty/moldy smell. It was so bad I developed a dry cough for the whole trip while staying in this place.
The customer service team was excellent though-they tried to make our stay comfortable but there's nothing that could be done about the musty/moldy smell in the room and the yellow water.
We will not recommend this place if you're looking for a place that has clean/clear (not yellow) water and clean smelling rooms.
ISABELLE
Stayed 5 nights in Jan 2025