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Garden & City Cauterets Balneo

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Photo gallery for Garden & City Cauterets Balneo

Living area
Pool
Exterior
Room
Breakfast buffet

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Laundry
CA $119
CA $136 total
includes taxes & fees
Apr 13 - Apr 14

Explore the area

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11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pyrénées National Park
    ‪3 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪39 min drive‬

Choose your unit

View all photos for Studio for 2

Room

Studio for 2

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 communicating studios for 8 people

Private kitchen

2 communicating studios for 8 people

  • 538 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment for 10 people

Living room

Apartment for 10 people

  • 753 sq ft
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds

View all photos for Studio for 2

Room

Studio for 2

  • Mountain view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Room

Superior Double Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio for 4

Room

Studio for 4

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Comfort Duplex, 1 Bedroom (For 6)

Living area

Comfort Duplex, 1 Bedroom (For 6)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Apartment for 10 people

Living area

Apartment for 10 people

  • 753 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed

View all photos for Single Double Room

Room

Single Double Room

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Cauterets

Located in Cauterets, Garden & City Cauterets Balneo is near a boardwalk. The area's natural beauty can be seen at Pyrénées National Park and Lac de Gaube, while Cirque du Lys Gondola and Puntas Gondola are popular local attractions. Pont d'Espagne is another place to visit that comes recommended. Take in the nearby slopes with snowboarding and a ski shuttle, or try out other outdoor activities such as snowshoeing and snowmobiling.

What's nearby

  • Cauterets Baths - 3 min walk - 0.3 km
  • La Galipette - 5 min walk - 0.4 km
  • Cirque du Lys Gondola - 5 min walk - 0.4 km
  • Pyrénées National Park - 3 min drive - 2.1 km
  • Cauterets Ski Area - 4 min drive - 2.0 km

Getting around

  • Lourdes Station - 27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive

Restaurants

  • ‪Hotellerie Du Pont D'Espagne - ‬9 min drive
  • ‪Pizza Ariane - ‬22 min drive
  • ‪Le Refuge De La Cascade - ‬3 min drive
  • ‪Chez Gillou - ‬2 min walk
  • ‪Le Brasero - ‬2 min walk

About this property

Garden & City Cauterets Balneo

This smoke-free residence features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access.
An indoor pool, a children's pool, a seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
Our prices include all fees. No hidden fees.

Amenities

Pool
Hot tub
Pet-friendly
Free WiFi
Restaurant
Laundry

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 February to 23 March:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 12 per pet, per day (maximum EUR 54 per stay)
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 04 April to 06 September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Garden & City Cauterets Balneo have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool.

How much does it cost to stay at Garden & City Cauterets Balneo?

As of Mar 18, 2026, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on Apr 13, 2026 start from CA $119, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Garden & City Cauterets Balneo pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of EUR 12 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

There is free parking nearby.

What time is check-in at Garden & City Cauterets Balneo?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Garden & City Cauterets Balneo?

Check-out is at 10 AM. Late check-out is available for EUR 30 (subject to availability).

Where is Garden & City Cauterets Balneo located?

This family-friendly Cauterets residence is located near a boardwalk/promenade, within 2 mi (3 km) of Cirque du Lys Gondola and Pyrénées National Park. Pont d'Espagne and Lac de Gaube are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Garden & City Cauterets Balneo Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 96 out of 262 reviews
Rating 8 - Good. 104 out of 262 reviews
Rating 6 - Okay. 37 out of 262 reviews
Rating 4 - Poor. 22 out of 262 reviews
Rating 2 - Terrible. 3 out of 262 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Communication

Reviews

Verified

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities, communication
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Rod

Liked: Cleanliness, property conditions & facilities, communication
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025
Verified

4/10 Poor

Valérie

Liked: Cleanliness, communication
Disliked: Amenities
Trop cher piur les prestations proposées
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

georges

Liked: Cleanliness, room comfort, communication
Séjour détente. Chambre confortable. Parking non utilisé car un peu cher. Peut mieux faire concernant la propreté : un peu poussiéreux sous le lit, table mal essuyée (du gras ).
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, room comfort, communication

Excellent

Note séjour dans cet hôtel a été super à tous les niveau Logement Accueil balneo Situation de l'hôtel
Stayed 3 nights in Jul 2025
Verified

8/10 Good

nadège

Liked: Cleanliness, room comfort, communication

Très bon séjour

Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort, communication
Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Agnès

Liked: Cleanliness, room comfort
Disliked: Communication
Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée.
Stayed 7 nights in Jun 2025
Verified

6/10 Okay

Frédérique

Liked: Cleanliness, room comfort, communication

M

Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, room comfort, communication

Hôtel Cauterets

Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, room comfort, communication
Parfait
Stayed 1 night in May 2025
Verified

4/10 Poor

Geneviève

Liked: Cleanliness, room comfort
Disliked: Communication

Incident coffre-fort

À notre arrivée, le 20/04/2025, nous avons été surclassés, ce qui nous a paru sympathique. Nous sommes allés à l espace aquatique en laissant téléphones portables, papiers, CB, clefs et bijoux dans le coffre dans le placard de notre chambre. Les peignoirs, marqués XL, sont trop étroits. L espace aquatique est assez petit car l hôtel n était pas complet et il y a très peu de chaises et de transats disponibles. De plus, les enfants y sont autorisés et c est donc très bruyant. L eau du bassin n est pas très chaude. En remontant dans notre chambre, impossible de réouvrir le coffre. Il a fallu qu on insiste fortement auprès de la personne à l accueil pour qu elle fasse venir la personne de la maintenance pour l ouvrir car elle nous disait qu il fallait attendre le lendemain matin. Nous avons été obligés de manger au restaurant attenant où, au bout d une heure, la réceptionniste est venue nous dire que le coffre était ouvert... Nous trouvons anormal qu une personne soit rentrée dans notre chambre pour ouvrir le coffre sans notre présence. De plus, aucune excuse et un manque total d empathie de la part de la réceptionniste que ce soit le soir même et également le lendemain lors de notre départ. Des petits déjeuners offerts auraient été bienvenus pour faire passer cet incident.
Stayed 1 night in Apr 2025
Verified

8/10 Good

STEVEN

Liked: Cleanliness, room comfort, communication
Bel Hôtel très bien situé, agréable avec un bon restaurant
Stayed 6 nights in Jan 2025
Verified

6/10 Okay

Celine

Appart-hôtel bien situé

Nous avons apprécié d'avoir tous les commerces sous la main, loueur de ski, boulangerie en face de l'hôtel. Idéalement situé pour accéder aux telecabines et aux agences de guide de montagne. Le restaurant interne à l'hôtel est tout a fait convenable. Un espace bar, avec des jeux de sociétés a disposition. L'espace piscine, sauna, hammam est ideal pour se détendre apres une journée de ski. Cela manque de revues ou journaux a disposition. Et le petit déjeuner devrait afficher un prix plus raisonnable. C'est excessif rapport qualite-prix.
Stayed 3 nights in Feb 2025
Verified

4/10 Poor

laurent

Liked: Cleanliness

Pas de tout repos!!!

6 nuits, 3 nuits blanches.... samedi à notre arrivée et malgré nos inquiétudes transmises à l acceuil dès 17h... comme prévu un groupe de jeunes toute la nuit dans le couloir, music, portes qui claquent et vacarme jusque 5h du matin. Mardi soir, soirée Techno au bar.... pour le plus grand plaisir des Ravers du coin et pas pour les clients de l'hotel... music et bruits sur la terrasse du bar de 22h à 3h du matin... Jeudi... une petite soirée improvisée dans l'hôtel jusque 4h30 du matin.... Dommage, les chambres sont correctes, le Spa très bien, le retaurant toujours aussi bien même si le prix du petit dej à 19€ est excessif... Nous comprenons que vous avez besoin de remplir l'établissement mais pas à n'importe quel prix! L'hotel par definition est un endroit avant tout de repos nocturne. Impossible de donner un meilleur avis malgré les bons côtés de l établissement. La réception de groupes non maîtrisés par la direction de l'hôtel, le choix des soirées peuvent rendre les situations ingérables même pour vos propres équipes.... sans compter votre responsabilité engagée en cas de débordement avec l'alcool et la cigarette qui pourrait tendre à une situation catastrophique. Poir les clients traditionnels qui attendent avec impatience leur semaine de vacances pour se ressourcer en famille, vous n'êtes pas forcément au bon endroit... Encore une fois, dommage car le sentiment de départ est plutôt positif.
Stayed 6 nights in Jan 2025
Verified

8/10 Good

Athos

Liked: Cleanliness, room comfort, communication

Superou as expectativas

Boa localização, boa estrutura
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Dominique

Liked: Cleanliness, room comfort, communication

Hôtel sympathique

Nous avons passé un bon séjour au Garden & city de Cauterets. Personnel très accueillant. Chambre propre. Un petit bémol sur les dimensions de la chambre (je n'ai pas vraiment "vu" les 19 m2) et du lit de 140. .
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

marie-Christine

Liked: Cleanliness, room comfort, communication

Excellent sejour

Très correct, bien situé, bon accueil. Je recommande.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente ubicación, el mayor problema es encontrar estacionamiento en la zona pues en esta temporada esta totalmente lleno cauterets
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Cecile

Liked: Cleanliness, room comfort, communication

Séjour très agréable on recommande

Très beau séjour. Le personnel est très agréable, l hôtel est en plein cœur de ville, l espace spa est très bien conçu on a adoré, merci c était un beau séjour pour nous. Et oui il y a un ruisseau qui passe dans la ville et nous avons apprécié l entendre.
Stayed 3 nights in Aug 2024
Verified

8/10 Good

William

Liked: Cleanliness, room comfort, communication

Agréable séjour

Agréable séjour, établissement propre, personnel agréable et serviable. Directement en centre ville mais du coup bruyant le soir mais bien insonorisées
Stayed 3 nights in Aug 2024
Verified

8/10 Good

XAVIER

Liked: Cleanliness, property conditions & facilities, communication
Oui
Stayed 2 nights in Aug 2024
Verified

8/10 Good

VALERIE

Liked: Communication

Établissement moyen

Séjour convenable. Pas trop dormi à cause bruit surtout du ruisseau. Très bon accueil. Chambre piscine tres moyen pour le prix déçu un peu
Stayed 1 night in Aug 2024