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Aparthotel

Oaks Queenstown Shores Resort

Luxury aparthotel with free local area shuttle and 24-hour front desk

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Photo gallery for Oaks Queenstown Shores Resort

Room
Exterior
Room
Balcony view
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk

Explore the area

Map
327-343 Frankton Road, Queenstown, 9197
  • Queenstown Gardens
    ‪3 min drive‬
  • Queenstown Mall
    ‪3 min drive‬
  • Skyline Queenstown
    ‪4 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪6 min drive‬

Choose your unit

View all photos for Apartment, 1 Bedroom, Lake View

Room

Apartment, 1 Bedroom, Lake View

  • 592 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View

Room

Room, 2 Bedrooms, Lake View

  • 1012 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds OR 2 Single Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

Room

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

  • 592 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Room

Apartment, 3 Bedrooms, Lake View (No Housekeeping)

  • 1259 sq ft
  • 3 bedrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Single Beds

View all photos for Apartment, 3 Bedrooms, Lake View

Room

Apartment, 3 Bedrooms, Lake View

  • 1259 sq ft
  • 3 bedrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Single Beds

View all photos for Room, 2 Bedrooms, Lake View (No Housekeeping Service)

Room

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

  • 1012 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for 2 Bedroom Penthouse Spa (No Housekeeping)

Room

2 Bedroom Penthouse Spa (No Housekeeping)

  • 1012 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Penthouse Spa

Room

2 Bedroom Penthouse Spa

  • 1012 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Penthouse, 4 Bedrooms

Room

Penthouse, 4 Bedrooms

  • 1776 sq ft
  • 4 bedrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Single Beds

View all photos for Penthouse, 4 Bedrooms (No Housekeeping)

Room

Penthouse, 4 Bedrooms (No Housekeeping)

  • 1776 sq ft
  • 4 bedrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Single Beds

View all photos for Penthouse, 2 Bedrooms

Bathroom

Penthouse, 2 Bedrooms

  • 807 sq ft
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

Room

Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

  • 1012 sq ft
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side)

Room

Apartment, 2 Bedrooms (Lake Side)

  • 1012 sq ft
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side)

Room

Apartment, 3 Bedrooms (Lake Side)

  • 1259 sq ft
  • 3 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Penthouse, 2 Bedrooms (No Housekeeping)

Bathroom

Penthouse, 2 Bedrooms (No Housekeeping)

  • 807 sq ft
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

Bathroom

Penthouse, 3 Bedrooms (No Housekeeping)

  • 1399 sq ft
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Room (Hotel (No Housekeeping)

Room

Room (Hotel (No Housekeeping)

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms

Bathroom

Penthouse, 3 Bedrooms

  • 1399 sq ft
  • 3 bathrooms
  • Partial lake view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

Room

Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

  • 1259 sq ft
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Room (Hotel)

Room

Room (Hotel)

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Queenstown

Located in Queenstown, Oaks Queenstown Shores Resort is in the suburbs and on the waterfront. St Josephs Parish and Williams Cottage are local landmarks, and some of the area's attractions include Queenstown Gardens and Queenstown Ice Arena. Cookie Time and Underwater Observatory are also worth visiting. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the ice skating and snowmobiling.

What's nearby

  • Queenstown Gardens - 3 min drive - 2.2 km
  • Queenstown Mall - 3 min drive - 2.6 km
  • TSS Earnslaw Steamship - 3 min drive - 2.6 km
  • Skyline Queenstown - 4 min drive - 2.9 km
  • Kiwi and Birdlife Park - 4 min drive - 2.9 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 6 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Cookie Time - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Asian Mart - ‬3 min drive
  • ‪Rata - ‬3 min drive

About this property

Oaks Queenstown Shores Resort

Luxury aparthotel with free local area shuttle and 24-hour front desk
This smoke-free aparthotel features WiFi in public areas, self parking and a 24-hour front desk. An area shuttle is free. Additionally, express check-out and tour/ticket assistance are on-site. Each apartment provides a dining area and a fridge, plus WiFi and an LCD TV with digital channels. Premium bedding, an electric kettle and a hairdryer are among the other amenities available to guests. Change of towels is available on request.
Oaks Queenstown Shores Resort offers 84 accommodations with a hairdryer and an iron/ironing board. This accommodation offers separate dining areas. Beds feature premium bedding. 50-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Amenities

Parking available
24/7 front desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 1 December 2021 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: NZD 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5 per 24-hour period (rates may vary)
  • Covered self-parking fee: NZD 15 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property charges a fixed percentage fee on credit and debit card transactions.

We should mention

A car is recommended for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Oaks Queenstown Shores Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Oaks Queenstown Shores Resort?

Self-parking is available for NZD 15 per day. Limited spots are available.

What time is check-in at Oaks Queenstown Shores Resort?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Oaks Queenstown Shores Resort?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Oaks Queenstown Shores Resort located?

Situated on the waterfront, this luxury aparthotel is within 2 miles (3 km) of Lake Wakatipu, St Josephs Parish and Queenstown Gardens. Queenstown Ice Arena and Queenstown Beach are also within 2 miles (3 km).

Oaks Queenstown Shores Resort Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 609 out of 1425 reviews
Rating 8 - Good. 484 out of 1425 reviews
Rating 6 - Okay. 186 out of 1425 reviews
Rating 4 - Poor. 94 out of 1425 reviews
Rating 2 - Terrible. 52 out of 1425 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

8.2/10

Communication

Reviews

10/10 Excellent

Ralph

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place overall
Stayed 7 nights in Feb 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely and comfortable- just what we were hoping for
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location with beautiful scenic mountains and lake.The resort was great excellent staff were very friendly attended to all your needs. One bedroom apartment very big comfortable bed, great experience would highly recommend.
Stayed 2 nights in Feb 2025

6/10 Okay

Guoqi

Liked: Communication
Disliked: Amenities
Still under construction and the rooms are modern and well equipped. However, little to no amenities, and 30-40min walk from town. Once construction is done I know it will be better.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort, communication
Great place to stay, rooms were beautiful, but wasn’t many parks so had to park elsewhere. Very steep walking down to reception
Stayed 2 nights in Mar 2025

8/10 Good

Amy

Liked: Cleanliness, amenities, communication
Gorgeous area, nice rooms. Under construction and horrible smell of sewage… transportation is also an issue and while they have a shuttle it isn’t ez to use or convenient— they are reluctant to give anccess to it and make it difficult to reserve and it must be reserved.
Stayed 1 night in Mar 2025

10/10 Excellent

Wanda

Liked: Cleanliness, amenities, property conditions & facilities, communication
The suites were immaculate and quiet, along a beautiful walking trail by the lake. While some of the facilities are under renovation, they were transparent about this when I reserved a suite. Despite renovations, it was very quiet and clean. The only concern was a sewer smell in and around the property in the evenings.
Stayed 5 nights in Mar 2025

6/10 Okay

Marie

Disliked: Property conditions & facilities, communication
Staff on departure were very unhelpful
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

The best

Loved this hotel. Amazing apartment and views. Nothing I would change. Hope to return one day
Stayed 2 nights in Dec 2024

10/10 Excellent

Kiara

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property, felt really homey
Stayed 2 nights in Aug 2024

6/10 Okay

Amy

Liked: Communication
Disliked: Cleanliness
It’s in a beautiful but somewhat inconvenient location unless you have a car. Staff are spread thin. Long waits for check in and check out and they don’t always answer if you call etc… difficulty scheduling the shuttle, cleaning was ok but not great and while the suites are wonderful, the regular rooms are just ok.
Stayed 2 nights in Mar 2025

4/10 Poor

Adam

Disliked: Cleanliness, communication
Booked the property through Wotif. Upon arrival, we found the property to be under construction. No restaurant, no parking and no spa. At the time of booking, this was not reflected on the Wotif website. Upon arrival, we were informed by the manager of Oaks that they are not responsible for “4th and 5th party booking agents”. The room itself is was lovely, no complaints. However, the room service was poor. If one or two items of clothes were left on a bed, we came back to the room to find a not saying that staff could not make the bed.
Stayed 6 nights in Apr 2025

8/10 Good

Shaiyahn, Dylan

Liked: Cleanliness, communication
Nicee room
Stayed 4 nights in Nov 2024

10/10 Excellent

Tarsem

Liked: Cleanliness, amenities, communication
This property is under renovations. You have park your car about 4-500 Mtrs from reception area on a side road on a steep hill.
Stayed 2 nights in Jan 2025

6/10 Okay

Franziska

Liked: Cleanliness
No information about a major construction on site. It was not noisy though but access was limited. No breakfast area available Our room was very tiny for 2. Friendly staff
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication

Rude hotel, lack customer service.

Rude hotel, lack customer service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nikisha

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved the view from our room and how big the room was.
Stayed 2 nights in Jun 2024

8/10 Good

Nathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay and easy access to local shopping
Stayed 3 nights in May 2023

8/10 Good

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Great view Very clean Comfy beds Beautiful new renovation Convenient shuttle bus to town
Stayed 7 nights in Jan 2024

8/10 Good

Tim

Liked: Amenities, property conditions & facilities, communication
Great location, close to town while being quiet

6/10 Okay

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Renovations on the property that weren’t disclosed at time of booking made access difficult the room that we stayed in however was first rate
Stayed 3 nights in Nov 2024

10/10 Excellent

Shane

Liked: Cleanliness, room comfort, communication

Brilliant

Great hotel, staff very friendly. Under renovation, but aside from a couple of facilities being closed you couldn’t tell from the apartment
Stayed 7 nights in Aug 2024

8/10 Good

K

Liked: Cleanliness, amenities, room comfort, communication
Fantastic apartment with brilliant view. Very poor parking and lack of communication prior to stay regarding this.
Stayed 2 nights in Sep 2024

10/10 Excellent

Claudio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location with unbelievable lake and mountain views
Stayed 7 nights in Jul 2023

10/10 Excellent

louise

Liked: Cleanliness, property conditions & facilities, communication
The room and view were amazing . There is construction going on but this did not impact our stay again. We wished we could stay longer.
Stayed 1 night in Feb 2024