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Old Town Residence BIS

Aparthotel with spa services, a short walk to Royal Road

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Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Laundry
  • Air conditioning
  • Breakfast available
  • Pet-friendly
The current price is CA $57
CA $88 total
includes taxes & fees
May 21 - May 22

Explore the area

Map
Plac na Groblach 8/4, Kraków, 31-101
  • Royal Road
    ‪4 min walk‬
  • Wawel Castle
    ‪7 min walk‬
  • Main Market Square
    ‪8 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

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View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment, 1 Bedroom, City View (number 1)

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Comfort Apartment, 1 Bedroom, City View (number 1)

  • 1 bedroom
  • Sleeps 4

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Room

Deluxe Apartment, 1 Bedroom (number 3)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Kraków

Located in Kraków, Old Town Residence BIS is in the city centre. Wawel Castle and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Royal Road and Wieliczka Salt Mine. Looking to enjoy an event or a game while in town? See what's happening at Cracovia Stadium or Marshal Jozef Pilsudski Stadium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Royal Road - 4 min walk - 0.3 km
  • Wawel Castle - 7 min walk - 0.7 km
  • Main Market Square - 8 min walk - 0.7 km
  • St. Mary's Basilica - 11 min walk - 0.9 km
  • ICE Krakow Congress Centre - 17 min walk - 1.4 km

Getting around

  • Turowicza Station - 8 min drive
  • Kurdwanów P+R Station - 8 min drive
  • Kraków (KRK-John Paul II - Balice) - 18 min drive

Restaurants

  • ‪Groble Restaurant & Bar - ‬3 min walk
  • ‪Wiślany Ogród - ‬17 min walk
  • ‪Liberty Cafe - ‬4 min walk
  • ‪NapNap Cafe - ‬4 min walk
  • ‪Ministerstwo Tajemnic - ‬6 min walk

About this property

Old Town Residence BIS

Aparthotel with spa services, a short walk to Royal Road
Along with self parking, this smoke-free aparthotel has spa services and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, express check-in and express check-out are on-site. Each apartment features a kitchenette with a fridge and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Premium bedding, a coffee/tea maker and in-room massages are among the other amenities available to guests. Housekeeping is available on request.
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Amenities

Kitchen
Pet-friendly
Free WiFi
Air conditioning
Laundry
Spa

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for PLN 50.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 400.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self-parking fee: PLN 80.00 per night
  • Cleaning/housekeeping/linen fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Old Town Residence BIS pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Old Town Residence BIS?

Self-parking is available for PLN 80.00 per night.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; check-in end time: 11:00 PM.

What time is check-out at Old Town Residence BIS?

Checkout is at 10 AM.

Does Old Town Residence BIS provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Old Town Residence BIS located?

Located in Kraków City Centre, this aparthotel is within a 5-minute walk of Planty Park and Royal Road. Wawel Castle and Main Market Square are also within 10 minutes. Kraków Główny Station is 30 minutes by foot.

Old Town Residence BIS Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 54 out of 137 reviews
Rating 8 - Good. 61 out of 137 reviews
Rating 6 - Okay. 13 out of 137 reviews
Rating 4 - Poor. 6 out of 137 reviews
Rating 2 - Terrible. 3 out of 137 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

8.6/10

Communication

Reviews

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort, communication

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Przemyslaw

Liked: Cleanliness, room comfort, communication
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024

10/10 Excellent

Rakesh

Liked: Cleanliness, communication

great place to stay

Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Jill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was nice, good location for Krakow old town.

8/10 Good

Verified traveller

Liked: Cleanliness, communication

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024

8/10 Good

Gillian

Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024

4/10 Poor

Ravinder

Liked: Cleanliness
Disliked: Communication
Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth,
Stayed 3 nights in Nov 2022

8/10 Good

Sandra

Liked: Cleanliness, room comfort, communication
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024

2/10 Terrible

Monika

Disliked: Cleanliness, amenities, property conditions & facilities, communication
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024

4/10 Poor

Sergii

Liked: Cleanliness, communication
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024

8/10 Good

Tatiana

Liked: Cleanliness, room comfort, communication
Appartment was very clean and beautiful with all necessary ammenities. However the flooring makes allot of noise when walking. Midnight you could clearly hear other people walking in their room/appartment. The self service check-in was great. If you arrive early they provide you with entry to store your bags untill it's time to check-in. The communication was also very clear and straight forward. I would definitely stay here again.
Stayed 4 nights in Nov 2023

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024

6/10 Okay

Tunay

Liked: Communication
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023

8/10 Good

Mateusz

Liked: Cleanliness, property conditions & facilities, communication
This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!
Stayed 2 nights in May 2023

2/10 Terrible

Sarah

Disliked: Property conditions & facilities, communication
On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

오래된 아파트이고 옆방의 소음이 차단되지 않음
Stayed 2 nights in Dec 2024

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Tony

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

Sehr gute Lage zur Altstadt.

Wir waren mit der gesamten Familie in Krakau. Die Lage für Trips in die Altstadt ist perfekt!! Je nachdem, welches Apartment man bucht, muss man gut zu Fuß sein, das wussten wir aber vorher schon. Alles in allem eine klare Empfehlung, um das wunderschöne Krakau zu erleben und erkunden.
Stayed 4 nights in Oct 2024

8/10 Good

Heather

Liked: Property conditions & facilities, communication
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, room comfort, communication
Huone pienempi mitä kuvat antoivat ymmärtää, mutta kolme henkeä mahtui hyvin. Ovien äänieristys melko heikko mutta kokonaisuutena erittäin mukava hotelli
Stayed 3 nights in Sep 2024