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Casa Luca

Aparthotel with an outdoor pool, a short walk to Quinta Avenida

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Exterior
Room
Living area
In-room dining
Room

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Kitchen
  • Outdoor space
  • Air conditioning
The current price is CA $45
CA $58 total
includes taxes & fees
May 12 - May 13

Explore the area

Map
Calle 26 Norte entre Avenida 10 y 20, N'142 MZ84 LT21A, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪2 min drive‬

Choose your unit

View all photos for Penthouse, 1 King Bed with Sofa bed

Room

Penthouse, 1 King Bed with Sofa bed

  • 650 sq ft
  • Studio
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Economy Studio

Room

Economy Studio

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Room

Standard Studio, 1 King Bed

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed

Room

Studio, 1 King Bed with Sofa bed

  • 398 sq ft
  • Studio
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Studio Suite, 2 Bedrooms

Room

Family Studio Suite, 2 Bedrooms

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Studio, 1 King Bed with Sofa bed

In-room dining

Superior Studio, 1 King Bed with Sofa bed

  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom

Living area

Apartment, 1 Bedroom

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About the area

Playa del Carmen

Located near the beach, Casa Luca is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Ambasciata d'Italia Ristorante - ‬3 min walk
  • ‪La Vaca Gaucha - ‬3 min walk
  • ‪Restaurante Ojitos Mios - ‬2 min walk
  • ‪Mu. Burgerhouse - ‬1 min walk
  • ‪Trattoria del Centro - ‬1 min walk

About this property

Casa Luca

Aparthotel with an outdoor pool, a short walk to Quinta Avenida
This smoke-free aparthotel features an outdoor pool, a bar/lounge and coffee/tea in a common area. WiFi in public areas is free. Other amenities include express check-in, express check-out and tour/ticket assistance. Each apartment features a kitchenette with a fridge and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Added amenities include a balcony, a minibar and premium bedding. Housekeeping is available once per stay.
Casa Luca offers 13 shared accommodations with air conditioning, minibars and free toiletries. Rooms open to balconies or patios. This individually furnished accommodation includes desks. Beds feature premium bedding. Accommodation at this 3-star aparthotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. An iron/ironing board and hairdryers can be requested. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool.

Amenities

Pool
Kitchen
Free WiFi
Air conditioning
Outdoor space
Breakfast available

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 10 for adults and from USD 8 for children
  • Airport shuttle fee: USD 67 per vehicle
  • Nearby parking fee: USD 10 per day (98 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Casa Luca have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is Casa Luca pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Casa Luca?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at Casa Luca?

Checkout is at noon.

Does Casa Luca provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 67 per vehicle applies.

Where is Casa Luca located?

Located in Downtown Playa del Carmen, this aparthotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mile (2 km).

Casa Luca Reviews

Reviews

5.8
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 1 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 8 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 5 out of 22 reviews

6.4/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Communication

Reviews

6/10 Okay

Isaac

Liked: Amenities
Decent for a quick stay

2/10 Terrible

René, Luzern

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Feb 2022

10/10 Excellent

rafael

Liked: Cleanliness, room comfort, communication

Gracias

Satisfecho
Stayed 1 night in Jan 2022

2/10 Terrible

Ulises

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, communication
Aun con la reservación me cancelaron mi estadía, espero no me hagan el cargo por algo que no pude utilizar
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Buen lugar, excelente ubicación a pocas cuadras de la quinta avenida y de la playa, todo estuvo bien, lo único que no me gustó esque son muchas escaleras y para subir maletas si esta pesadito, pero en gral me agrado el lugar.
Stayed 6 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely HORRIFIC hotel with no communication at all. I was locked outside for almost an hour and couldn't even get in. The appliances are rusty, the room looks NOTHING like this, and is completely different inside.There are much cheaper places for better value in Playa . Whatever you do do not stay here Also there is no staff on site at all ever for anything. They don't answer the phone when you want a refund- HORRIBLE PLACE!
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There is a restaurant on the first floor, I stayed on second floor, couldn't sleep because of the noise, you can hear every word of people dinning, you can also hear your next door neighbor snoring, so clear, even washing their teeth or using their bathroom and every word they talked. Many other issues too. I'm not difficult, I stayed in many places, never wrote a bad review and I usually don't complain but this place was too bad. Price is average for the area, is not a matter of cost.
Stayed 6 nights in Mar 2021

6/10 Okay

Shay, Minneapolis

Liked: Cleanliness
Disliked: Amenities
So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other rooms,fine after being stranded at the airport because the shuttle was not authorized I had to wait 2.5 hours for the cleaning women to finish cleaning,place was very comfortable, tidy. My room had a sewage stench to it so I kept my door closed until night time. It was from pumping no So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other ro doubt (there’s a restaurant down stairs) 2. The
Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This property is a small boutique hotel close to 5th Avenue! It is an old property with room situated on three floors, and a narrow stairway to enter the small reception area. It is located over a restaurant, which does become quite noisy in the evenings, and when they start dragging tables & chairs along the floor when opening and closing! The room was quite spacious, however the amenities are very dated, and quite sparse. The shower is not very good, and only provided about 2 minutes of hot water and then it was cold. The microwave in the room stopped working after 3 days in the room (only used to heat water for a coffee). The air conditioning was not functioning on the first night, but this was explained to me, and the following day the maintenance guy was coming to repair it.! The young receptionist that checked me in was very polite & courteous, and was available if required. For a budget hotel this property is "OK", but there are many other accommodations of better standard located close to this area.
Stayed 7 nights in Jan 2020

4/10 Poor

Cinthia

Liked: Staff & service
Disliked: Amenities
Loud. Beds were rock hard. WiFi wasn’t always working. Cable went out a couple of times. Pillows and cushions were smelly. The man in charge was nice.
Stayed 11 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room for a great price right by 5th Avenue and the beach
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very well situated, very clean and totally cheap. Big refrigerator, 2 burners, small sink. But it’s a 2 stars, not a 3. Only 2 minutes worth of hot water. No towels at check in, needed to No hangers. The unit 201 is very very dark, but I’m pretty sure the higher levels are brighter. Not soundproof at all, bring earplugs. Above a lively restaurant, amazing flamenco dancer and guitar player on Friday nights. Fatima the hostess was lovely.
Stayed 7 nights in Jan 2019

6/10 Okay

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena. La limpieza del lugar es mala, los sillones huelen mal, el refrigerador, las manijas de las puertas y las sillas estaban pegajosas, cuando quise hacer check out tuve que esperar mas de dos horas a que llegara alguien. En las noches hay mucho ruido en el cuarto, porque al lado hay un restaurante.
Stayed 4 nights in Jan 2019

4/10 Poor

Rylee

Liked: Room comfort
Disliked: Cleanliness, staff & service

do NOT stay here

I was very disappointed with Casa Luca.Upon arrival, we were told we could not check into the room we originally booked (the penthouse) because the current tenants wanted to stay another night. We had to stay in another room and then move the next day. They gave us a ticket for a free breakfast down the street to accommodate us.The penthouse was pretty bare and needs maintenance. The bathroom smelled like raw sewage constantly so we had to keep the door shut. The hot water was consistent and good. On our second to last night, our neighbors next door told us that they had been robbed in the middle of the night. Their passports, money, and computers were stolen out of the room while they slept. They left later that day. I awoke the next morning to a female hotel worker walking into my room WHILE I was sleeping at 8:40 am. I asked her what she was doing and she told me to it was time to checkout. (She spoke no English) I told her I was not due to check out until the next morning and she left. Even if I was supposed to checkout (which I was not) check out is not until 12 o'clock. My other complaint was that we had a back patio. The door was jammed shut and could not be locked or opened. We asked for the key and never got it. However, the door did crack open enough for a ton of ants to come in under which we then found in our bed. You get two towels for your entire stay. The wifi was not great either, it only worked when sitting outside or in the front room.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
I rented the penthouse top floor. Overall it was okay. Would rent again but rather rent elsewhere. Pros: - cute appartment with basic kitchenette - tv in living and bedroom - great location. 1 minute from 5th ave walking zone, 5min from beach - no cockroaches Cons: - great location right in the center but that comes with loud music and party noise at night - no elevator - no speak English - slow WiFi, poor connectivity. Only had WiFi at the entrance, lost connection inside the room - no daily housekeeping. Every 3 days only or extra charge. Had to purchase toiletpaper myself after two days. - not very clean. Found hairs that are not mine everywhere. Avoid looking under your sheets or be horrified. - room floods with water when it rains. Puddle of water at the entrance every time it rains
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than a 5 minute walk to 5th Avenue. Very clean and had a homey feel. Loved it for our first stay in Mexico.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2018

6/10 Okay

Verified traveller

Casa luca review

The place is above a restaurant, so it is loud at night. The service is good and kind, also the room service. We booked for 4 nights, and then we booked for 2 more nights. The place is good what so ever. Not a perfect place but cheap, you get high value for your money
Stayed 4 nights in Sep 2018

8/10 Good

Jorge, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location the staff was very attentive and helpful. Nice restaurant on the first floor. Very confortable room. I will definitely recommend this place and will book this place next time I come to Playa del Carmen.
Stayed 3 nights in Jul 2018

8/10 Good

rodrigo hidalgo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

6/10 Okay

Nicki

Liked: Cleanliness, staff & service, room comfort

Prisvärt med bra läge

Hotellet låg bra till och personalen var mycket trevlig och hjälpte oss att bära väskorna upp för alla trappor. Har man rörelsehinder eller är äldre så kan det vara bra att veta att det är väldigt många trappor upp och ingen hiss. Wifit i vårt rum var tyvärr jätte dåligt, vilket var ett minus och receptionen var obemannad mer eller mindre hela vår vistelse. Det var dock fina stora rum och väldigt prisvärt!
Stayed 1 night in Jul 2018

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La Peor Experiencia en un Hotel

Muy mala experiencia NO RECOMIENDO ESTE HOTEL A NADIE...llegamos el dia de chek in como a la 1 pm y no encontramos a nadie en la repcepción, aparecio una camarera y nos dijo que habia que esperar hasta las 3 pm. Nos toco dejar las maletas como en una sala de espera , la supuesta recepcion queda en un segundo piso y no hubo nadie que nos ayudara con las maletas, nos fuimos a almorzar y llegamos como a las 4 pm igual nuestras maletas estaban en esa sala y nadie que nos entregara nuestras habitaciones...hasta el dia que salimos del hotel (dos noches 3 dias era la reserva)nunca nos hiceron el registro, no hiceron aseo de las habitaciones habia prometido eatacion de agua y cafe y tampaco lo hubo. Para completar para acceder al hotel hay una puerta en el primer piso y nos toco varias veces que estaba con llave y hasta que no aparecio otro huesped que nos abriera no pudimps entrar.. PESIMO SERVICIO NUESTRA PEOR ESTADIA EN UN HOTEL.
Stayed 2 nights in Jul 2018