Kapalua Villas Maui

Aparthotel with 8 restaurants, near Napili Bay

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Photo gallery for Kapalua Villas Maui

Golf
Living area
Bathroom
Bathroom
Private kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Dryer
  • Pool
  • Washer
  • Barbecue grill
  • Outdoor space

Explore the area

Map
300 Kapalua Drive, Lahaina, HI, 96761
  • Kapalua Golf Resort Bay Course
    ‪1 min walk‬
  • Kapalua Resort
    ‪5 min walk‬
  • Napili Bay
    ‪7 min walk‬
  • Kapalua, HI (JHM-West Maui)
    ‪8 min drive‬

Choose your unit

Villa, 1 Bedroom, Ocean View (Ridge 1222, 2Bath)

  • Ocean view
  • 1150 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 2 Bedrooms (Ridge 2123, Gold Fairway View, 3Bath)

  • Golf view
  • 1798 sq ft
  • 2 bathrooms
  • Sleeps 6
  • 2 Single Beds, 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, 2 Bathrooms (Ridge, 124, Gold Ocean View)

  • Golf view
  • 1001 sq ft
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Ocean View (Ridge 2215 ,1Bath)

  • Ocean view
  • 1066 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Standard Villa, 3 Bedrooms (Golf 14T3 Fairway View, 2.5 Bath)

  • Golf view
  • 2400 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 1 Double Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom (Ridge, 2522 ,1Bath)

  • Golf view
  • 1227 sq ft
  • 1 bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Villa, 1 Bedroom (Golf 18T4, Gold Fairway View ,1Bath)

  • Golf view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 1 Bedroom, Ocean View (Bay 14B2, Gold, 1.5 Bath)

  • Ocean view
  • 1001 sq ft
  • 1 bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Villa, 1 Bedroom, Oceanfront (Bay 26G2 Gold ,1Bath)

  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Ridge 1221, 1.5 Bath)

  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

Villa, 1 Bedroom (Golf, Gold Fairway View)

  • Golf view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Golf)

  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom (Ridge, Fairway View)

  • Golf view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Ocean View (Ridge)

  • Ocean view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 1 Bedroom, Oceanfront (Bay Gold)

  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Partial Ocean View (Ridge)

  • Partial ocean view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Ridge)

  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Ridge, Gold)

  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Ocean View (Ridge, Gold)

  • Ocean view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 1 Bedroom, Partial Ocean View (Golf)

  • Partial ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Villa, 2 Bedrooms, Ocean View (Golf)

  • Ocean view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms (Golf, Fairway View)

  • Golf view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Ocean View (Ridge 2414, 3Bath)

  • Ocean view
  • 1776 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms, 2 Bathrooms (Golf 16P7, Fairway View)

  • Golf view
  • 1346 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Villa, 1 Bedroom, 2 Bathrooms, Ocean View (Golf 23T1 Gold)

  • Ocean view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Oceanfront (Bay 36B3 Gold ,1Bath)

  • Ocean view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Oceanfront (Bay 19G5 Gold 1.5 Bath)

  • Ocean view
  • 1216 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, 2 Bathrooms, Oceanfront (Bay 4G5)

  • Ocean view
  • 1216 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Ridge 2924, Gold, 1.5 Bath)

  • Ocean view
  • 1195 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Oceanfront (Bay 36B4 Gold ,1Bath)

  • Ocean view
  • 1195 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom (Golf 16T5 Gold Fairway View, 1.5 Bath)

  • Golf view
  • 1195 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Queen Sofa Bed

Villa, 3 Bedrooms, 2 Bathrooms, Ocean View (Ridge 2023, Gold)

  • Ocean view
  • 2400 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 2 Single Beds

Villa, 2 Bedrooms, Oceanfront (Bay 29G2 Gold 2.5 Bath)

  • Ocean view
  • 2196 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Oceanfront (Bay 25G2 Gold 2.5 Bath)

  • Ocean view
  • 2196 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Oceanfront (Bay 27B2 Gold 2.5 bath)

  • Ocean view
  • 2196 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

Villa, 2 Bedrooms, Oceanfront (Bay 19G2 Gold 2.5 Bath)

  • Ocean view
  • 2196 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Oceanfront (Bay 18B2, 2.5 Bath)

  • Ocean view
  • 2196 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

Villa, 2 Bedrooms, Oceanfront (Bay 19B2 Gold 2.5 bath)

  • Ocean view
  • 2196 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Partial Ocean View (Golf, Gold)

  • Partial ocean view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 1 Bedroom, Partial Ocean View (Golf, Gold)

  • Partial ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Golf, Gold)

  • Ocean view
  • 1200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Ocean View (Golf, Gold)

  • Ocean view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 2 Bedrooms (Golf, Gold Fairway View)

  • Golf view
  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Bay, Gold)

  • Ocean view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Bay)

  • Ocean view
  • 1195 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean View (Ridge 814, Gold, 1.5 Bath)

  • Ocean view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 2 Bedrooms, Ocean View (Ridge 1514, Gold, 2.5 Bath)

  • Ocean view
  • 1776 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Single Beds and 1 Queen Sofa Bed

Villa, 1 Bedroom, Ocean Front (Bay 18G3, Gold, 1.5 Bath)

  • Ocean view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Villa, 1 Bedroom, 2 Bathrooms, Oceanfront (Bay 27G3 Gold)

  • Ocean view
  • 1087 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Villa, 1 Bedroom, Oceanfront (Bay 19G4 Gold ,1Bath)

  • Ocean view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Kapalua

Located in Kapalua, Kapalua Villas Maui is next to a golf course and near the beach. Shoppers can check out Whalers Village, while everyone can enjoy the natural beauty of Napili Bay and Kaanapali Beach. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.

What's nearby

  • Kapalua Golf Resort Bay Course - 1 min walk - 0.0 km
  • Kapalua Beach - 3 min walk - 0.3 km
  • Kapalua Resort - 5 min walk - 0.5 km
  • Napili Bay - 7 min walk - 0.6 km
  • Kapalua Golf Club Plantation Course - 7 min drive - 3.8 km

Getting around

  • Kahului, HI (OGG) - 55 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Honolua Store - ‬14 min walk
  • ‪Pizza Paradiso - ‬8 min drive
  • ‪Slappy Cakes - ‬8 min drive
  • ‪L&L Hawaiian Barbecue - ‬8 min drive

About this property

Kapalua Villas Maui

Aparthotel with 8 restaurants, near Napili Bay
8 restaurants, 3 outdoor pools and 5 bars/lounges are available at this smoke-free aparthotel. Other amenities include outdoor tennis courts, a garden and barbecues. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area.
Kapalua Villas Maui offers 82 accommodations, which are accessible via exterior corridors and feature washers/dryers and a safe. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and rice cookers.

3 outdoor swimming pools are on site along with outdoor tennis courts.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Washer
Dryer
Restaurant
Outdoor space

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
The check-in location differs from the property location; go to: [300 Kapalua Drive, Lahaina, 96761]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number TA-099-581-5424-01, 420010280029, GE-099-581-5424-01

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Kapalua Villas Maui have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 9:00 AM to 8:00 PM.

Is Kapalua Villas Maui pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Kapalua Villas Maui?

Check-in begins at 3:00 PM.

What time is check-out at Kapalua Villas Maui?

Checkout is at 11 AM.

Where is Kapalua Villas Maui located?

Situated in Kapalua, this golf aparthotel is within a 15-minute walk of Kapalua Golf Resort Bay Course and Napili Bay. Kapalua Resort and Kapalua Coastal Trail are also within 5 minutes.

Kapalua Villas Maui Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 533 out of 942 reviews
Rating 8 - Good. 255 out of 942 reviews
Rating 6 - Okay. 85 out of 942 reviews
Rating 4 - Poor. 44 out of 942 reviews
Rating 2 - Terrible. 25 out of 942 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8.4/10

Communication

Reviews

10/10 Excellent

Doug

Liked: Cleanliness, property conditions & facilities, communication
Was a awesome place coming from Canada where it is freezing I highly recommend it
Stayed 2 nights in Jan 2025

6/10 Okay

Davis

Liked: Amenities, communication
Disliked: Property conditions & facilities
Dated is ok - broken is unacceptable at this price point. The stove needs to be replaced, very slow to heat. The cookie sheets are too big and do no fit in the oven. Fridge crisper drawer has a broken clip. Bathroom tub drained back through shower and flooded the bathroom (we were able to contain by using every provided towel). Then no towels. No power in 2 bedrooms, and no wifi due to broken circuit. Maintenance came and we were told "don't touch this switch in lower bedroom". Dishwasher needs to be run twice to clean each load. Utility cookware drawer in kitchen off runners. Wood ant infestation mug cupboard. Lanai sliding door needs lubricant and repair. Only 5 worn out placemats. Marble coffee table blocks room and too heavy to move for socializing.
Stayed 10 nights in Dec 2024

10/10 Excellent

samuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 7 nights in Mar 2023

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities, communication
We paid a premium price for a king bed and pull out couch. We ended up buying a inflatable bed to accommodate our 2 teenagers. The daily resort fee was expensive at $42 a day. The Kapalua Villas were nice but very exclusive and too quiet for our family. We had to drive everywhere as the resort restaurants were way too expensive. Property could have used more dish towels, pool towels, a broom and dust pan, beach umbrella and chairs to borrow for the beach. Probably our one and only time visiting Maui - too expensive for families.
Stayed 8 nights in Mar 2022

10/10 Excellent

Taylor

Stayed 4 nights in Feb 2022

8/10 Good

John

Liked: Cleanliness, amenities, communication
Loved the property there was an issue with our air conditioning and they moved us to another unit Appreciated that
Stayed 14 nights in Oct 2021

8/10 Good

GeoffH, Victoria, BC

Liked: Staff & service, amenities
Kapalua Villa's is situated on a beautiful property, with access to 3 beaches, two golf courses, high-end hotels and restaurants. Property is welll maintained by an army of gardeners, so it looks lovely. The Villa's are large, spacious and have magnificent views of the ocean, and you can watch whales from your deck. The Villa where we were staying was comfortable, large (1 bedroom), full kitchen and two bathrooms, in-suite laundry. These features made for a great 2 week stay. On the plus side, the resort provides a free shuttle service to get to and from the amenities, has an ABC store on site, that is reasonably priced and has good food for take out, great restaurants (Pour House was excellent) and well marked walking trails, fabulous beaches for swimming/snorkeling or surfing. On the downside, the bed and linens were sub-par for a hotel at this price, the furniture was dated, and if you want daily maid service, be prepared to pay an extra $250/day (we made our own bed and washed our towels) on top of the daily resort fee of $39/day (this was our first trip to Hawaii and this may be normal, so be prepared). Overall, I rate this property as pleasing, but for the above reasons, not excellent.
Stayed 14 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the location is amazing..
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is situated perfectly away from downtown. It was very quiet and relaxing, the gardens is beautifully maintained and pool kept in top condition. We also like the restaurant and eateries around the area for easy access.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was there - numberious beaches, trails, golfing, stores, restaurants and pools - you didn’t have to walk as there was a shuttle there within 5 min. to take you anywhere on the property which was massive. Our Villa was quiet with a beautiful scenic view of the ocean and golf course. Minor issue with the washing machine but staff was quick to make things right by washing all our laundry for us and bringing us fresh towels whenever we called. Hope to be able to return again someday!
Stayed 12 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always make sure you read the fine print!! A $275 cleaning fee was to be paid upon check in as well as resort fees. We complained and they waived it as we are only here one night.
Stayed 1 night in Feb 2019

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There some minor issues The dishwasher was also coming out No oven mitts The master bathroom, the plug was not working properly The other bathroom , the toilet leak and had to be turn off The door to the patio, were stuck, The sofa was very comfortable. You could even sit in it without getting a sore back
Stayed 7 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the location. We enjoyed walking to the beaches.
Stayed 10 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Excellent view right on the ocean's edge. Property shows a bit of age.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recharging our batteries in Paradise.

The villa we got was wonderful. Very private and peaceful, near the ocean and away from the light pollution of larger resorts. Very pleasant place for those who want a getaway from the world.
Stayed 4 nights in May 2018

10/10 Excellent

Sreezy, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to get a villa in Maui

We had nothing but an amazing experience with Kapalua Villas. The gold villas are all spacious with modern, clean amenities so that you can store food and prepare your own meals if desired. We had a spectacular Ocean view, a great porch and access to two beaches. The Spa was a 5 min walk and offered some great services. The Villas are about a 20-25 min drive to downtown Lahaina, making it very convenient for excursions, and its about a 10 min drive to Kanapaali beach, one of the best beaches in Maui. The Villas compound has an AMAZING general store, with lots of snacks/foods available along with a great restaurant that really serves up some tasty meals. I really can't say enough about this place, it offers everything you would want for a comfy and convenient home base in Maui. For anyone going to Maui, booking at this place is a no-brainer...they can definitely expect our business anytime we are in Maui!
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Overpriced once you finish the adding

The advertised fee is not an accurate reflection of the actual cost. You must add a daily resort fee of $35.00 and a cleaning fee of $200 when leaving making the actual cost of the stay much more expensive. Aside from a shuttle service around the resort, there is nothing to show for the resort fee. They also demanded payment on checking in which I found somewhat disturbing.
Stayed 11 nights in Feb 2018
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful area but terrible accommodation

The units were dirty and dated. The staff were unwilling to help when issues arose. The internet stopped working many times, The units had Cockroaches and other bugs. Rats were running around the property but not inside our unit. A friend had to move her family at 3 am when they woke up to bugs crawling all over their bed. At first the staff refused to move her and were only offering to come and spray the unit in the morning.
Stayed 10 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

nice property , good view ,

Overall we had a pleasant experience. However there is room for improvement. The unit we stayed had paper like window covers with made a lot of noise if you wanted to sleep with an open door. The windows are poor quality, This is a windy location and experiencing several storms while we stay there its hard to sleep. The problems with the key pad (entering the unit) where plenty. Either the code didn't work or it had been changed. Once we cam from a day hiking from the vulcano did our shopping and came tired and with plenty of groceries back only to find out that we were locked out of our unit. Calling the front desk we were asked to get in tough with our booking agent !!! After I ASAP drove to the front desk , demanding to talk to the manager, things were taken car at once. Otherwise the service is great. After a storm , city windows, no problem. they will be cleaned the same day. Call for supplies and they will be there in the hour at your door. Very disappointing was that when we booked through expedia we were told we could use the SPA at the Montage. After requesting this service, we were told it was taken away. So overtime you use the SPA its 55 $ US ALOHA Als was taken away the shuttle to the Aboretum. We are hikers and were locking forward to do the hike up there. NOP, we don't do this anymore (but it is still advertised in there services !
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and clean

Loved our quick getaway! We would return to this beautiful property.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Units were amazing but the construction to adjacent units were annoying. Construction occurred in afternoon but made staying in our unit in the afternoon not pleasant. Construction should happen when adjacent units are vacant.