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Aparthotel

Ascott Raffles City Shenzhen

Luxury aparthotel with an indoor pool connected to a shopping center in Shenzhen

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Photo gallery for Ascott Raffles City Shenzhen

Exterior detail
Indoor pool
Front of property
Room
Breakfast area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Kitchen
  • Pool
  • Room service
  • Gym
  • Breakfast available
CA $165
includes taxes & fees
Nov 15 - Nov 16

Explore the area

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No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, 518054
  • Place, Shenzhen Bay Port
    ‪7 min drive‬
  • Place, Window of the World
    ‪7 min drive‬
  • Place, Shekou Ferry Terminal
    ‪9 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪17 min drive‬

Choose your unit

View all photos for Executive Studio

Room

Executive Studio

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive Twin Bed

Room

Studio Executive Twin Bed

  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bedroom Executive

Room

1 Bedroom Executive

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Premier

Room

1 Bedroom Premier

  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Executive

Living room

2 Bedroom Executive

  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for 2 Bedroom Premier

Room

2 Bedroom Premier

  • 1464 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for 3 Bedroom Premier

Room

3 Bedroom Premier

  • 1916 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

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About the area

Shenzhen

Located in Nanshan neighbourhood, Ascott Raffles City Shenzhen is connected to a shopping centre. Coco Park Shopping Center and Huaqiangbei are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hong Kong Wetland Park and Tuen Mun Park. Window of the World and Happy Valley are not to be missed.
View more Aparthotels in ShenzhenOpens in a new window

What's nearby

  • MixC Shopping Mall - 3 min drive - 3.1 km
  • Shenzhen Bay Port - 7 min drive - 3.1 km
  • Window of the World - 7 min drive - 6.5 km
  • Splendid China Folk Village - 8 min drive - 8.6 km
  • Shekou Ferry Terminal - 9 min drive - 5.5 km

Getting around

  • Xili Railway Station - 8 min drive
  • Nanyou Station - 11 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 34 min drive

Restaurants

  • ‪KFC 肯德基 - ‬3 min walk
  • ‪Pizza Hut 必胜客 - ‬5 min walk
  • ‪乐宴老北京铜火锅 - ‬4 min walk
  • ‪888湖南大碗菜 - ‬4 min walk
  • ‪重庆江湖菜.九鼎尖椒鸡 - ‬5 min walk

About this property

Ascott Raffles City Shenzhen

Luxury aparthotel connected to a shopping centre in Shenzhen with an indoor pool
Along with an indoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a business centre and dry cleaning. Each apartment features a kitchen with a fridge and a microwave, plus an all-in-one washing machine and dryer and an LCD TV with cable channels. Free WiFi, room service and free bottled water are among the other amenities available to guests.
Ascott Raffles City Shenzhen offers 182 air-conditioned accommodations with all-in-one washer/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Shenzhen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our prices include all fees. No hidden fees.

Amenities

Pool
Kitchen
Free WiFi
Restaurant
Air conditioning
Laundry

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 79.5 for adults and from CNY 40 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Does Ascott Raffles City Shenzhen have a pool?

Yes, this property has an indoor pool.

Is Ascott Raffles City Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Raffles City Shenzhen?

This property doesn't offer parking.

What time is check-in at Ascott Raffles City Shenzhen?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Ascott Raffles City Shenzhen?

Checkout is at noon.

Where is Ascott Raffles City Shenzhen located?

Located in Nanshan, this luxury aparthotel is within 6 mi (10 km) of Window of the World, Happy Valley and Splendid China Folk Village. Coco Park Shopping Center and Hong Kong Wetland Park are also within 12 mi (20 km). Nanyou Station is 11 minutes by foot and Dengliang Station is 12 minutes.

Ascott Raffles City Shenzhen Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 36 out of 65 reviews
Rating 8 - Good. 20 out of 65 reviews
Rating 6 - Okay. 4 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

8.8/10

Cleanliness

7.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

8.8/10

Communication

Reviews

10/10 Excellent

Aaron Bob Man

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great service
Stayed 1 night in Jul 2023

10/10 Excellent

Josephine

Liked: Cleanliness, room comfort, communication

值得推介

住在這酒店經驗非常好。地點方便，而樓下是一個5樓的商場。很多餐廳的選擇。打車亦很方便。
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities, communication
what a great place if you need to be in this area
Stayed 1 night in Apr 2025

8/10 Good

Josephine

Liked: Cleanliness, room comfort, communication

方便和舒適的好酒店

我登記的時候問前台我有沒有訂到第二天的早餐。他告訴我沒有, 但後來我自己發現我已付了錢。 我再次詢問才知道他們弄錯了。
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Angenehme Unterkunft mit grossen Zimmern in unmittelbarer Nähe von Shops und zahlreichen Restaurants.
Stayed 2 nights in Dec 2024

10/10 Excellent

GAN

Liked: Cleanliness, room comfort, communication

good value,great location and superb beds

its for a group of 4 and the 2 bedroom suite was spacious, clean and the location of the hotel cannot get any better. highly recommend for an overnight stay at this hotel. the mattress was sooo comfortable all of us had such good rest..
Stayed 1 night in Oct 2024

8/10 Good

KAR KIT

Liked: Cleanliness, room comfort, communication

So far so good!

So far it is OK
Stayed 1 night in Jun 2024

10/10 Excellent

Josue

Liked: Cleanliness, amenities, property conditions & facilities, communication
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Stayed 7 nights in Apr 2024

8/10 Good

GiGi

Liked: Cleanliness, amenities, property conditions & facilities, communication
房間隔音不太好
Stayed 1 night in Apr 2024

4/10 Poor

Ho Yi

Disliked: Property conditions & facilities
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Stayed 2 nights in Mar 2024

10/10 Excellent

ChoongKiat

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good for business people...
Stayed 7 nights in Mar 2024

8/10 Good

CHUN KIN

Liked: Cleanliness, property conditions & facilities, communication
好

10/10 Excellent

Kwan Yee Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
非常好 下次一定再入住
Stayed 1 night in Nov 2023

10/10 Excellent

Mei Hung

Liked: Cleanliness, room comfort, communication
酒店地點方便，酒店下面商場加鄰近都有大量餐廳選擇，不怕無嘢食。按摩也有，不用等。
Stayed 2 nights in Sep 2023

2/10 Terrible

Jaegyun

Disliked: Cleanliness, room comfort, communication

조식...메뉴보고 나도 모르게 쌍욕나옴

세탁기 있는것 빼고는 모든게 최악 인터넷이 너무 느려서 업무가 불가능 가격이 위치 시설 서비스 대비 너무 높음 저가형 장기투숙 오피스텔임 출장여행 모두 비츄
Stayed 1 night in Sep 2023

10/10 Excellent

Roberto

Liked: Cleanliness, room comfort, communication

Staycation with Friends

Myself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind. We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc. The only in-room improvements I can think of are: 1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks. 2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them) These are only minor things and ultimately did not take anything away from the quality of our stay. The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect. I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting. Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service. I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
Stayed 1 night in Dec 2021

8/10 Good

Mary Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and beautiful rooms!

The Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
Stayed 17 nights in Jan 2020

4/10 Poor

kelson

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Very bad breakfast!

The breakfast is terrible!!!!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

整潔度未合格

酒店內的維修保養要多加注意，整潔度又未算值4.5星級數，餐廳早餐完全不吸引，但員工服務非常親切友善，值得一讚
Stayed 1 night in Jul 2019

10/10 Excellent

Kwok Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好
Stayed 1 night in Jun 2019

10/10 Excellent

Yuk In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

價錢略貴，服務好，地方整潔

地方整潔乾淨，服務員細心， 值得推介
Stayed 1 night in Jan 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay with a touch of home-comfort

A very pleasant and relaxing stay. A home away from home
Stayed 4 nights in Dec 2018

8/10 Good

Ringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a family stay

New and clean , good location at west part of Shenzhen. Just adjacent to Raffle City Shopping mall.
Stayed 1 night in Dec 2018

10/10 Excellent

Dinghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

Very friendly for business travel. Huge room with fair price, and its right next to a shopping center where you could find lots of food. I like their laundry machine and kitchen where i could cook by myself. It is a very pleasure stay and will choose again fot my next busniess trip.
Stayed 3 nights in Oct 2018

4/10 Poor

Terry, Shenzhen China

Disliked: Staff & service
Bad front desk service. Feels like they never been training properly. Don’t know how I book for 3 night 2 person. Their system show up only 2 night 1 person. Which means I got to pay for another person breakfasts. They only provide one room key which is not cool at all. Beside, I already payed by Expedia, but during checked in, they ask me to pay for the room? Lucky I speak Chinese, so I did not pay Reich for my room. Good luck for foreigner who did not speak local language. Room cleaning, they forget to refill all the bath room supply, also forget to clean the cups we had been used. They simply just clean the bed and change towels.
Stayed 3 nights in Jul 2018