Aparthotel

U-Sense Madrid Santa Ana

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Photo gallery for U-Sense Madrid Santa Ana

A modern living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.
A modern kitchen with a large island, bar stools, a built-in oven, and a potted plant.
A modern dining area with a round table, black chairs, and a vase with plants.
A modern kitchen with a bar area, wooden stools, and a large potted plant.
A modern living room with a wooden console, a sofa, a dining table with chairs, and wall-mounted lighting.

Reviews

8.8 out of 10
Excellent

Highlights

  • Discover nearby landmarks
    Walk to Puerta del Sol

Popular amenities

  • Air conditioning
  • Kitchen
  • Refrigerator
  • Washer
  • Breakfast for a fee
  • Free WiFi in public areas

Explore the area

View in a map
Plaza de Sta. Ana 2, Madrid, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Gran Via
    ‪7 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Choose your unit

View all photos for Standard Apartment, 2 Bedrooms, Non Smoking

A bedroom with a bed, white walls, a door leading to a hallway, and a closet.

Standard Apartment, 2 Bedrooms, Non Smoking

  • 688 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Apartment, 2 Bedrooms, City View

A modern living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.

Superior Apartment, 2 Bedrooms, City View

  • City view
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Family Apartment, 2 Bedrooms, City View

A living room with a sofa, armchair, coffee table, and a flat-screen TV mounted on the wall.

Family Apartment, 2 Bedrooms, City View

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Similar properties

Interior
Deluxe SOL, by MONARo: 2 bedrooms, 1 bathroom, outdoor area.
Sol
  • Kitchen
  • Washer
  • Dryer
  • Air conditioning
10.0 out of 10, Exceptional, 1 review
The price is CA $387
CA $553 total
Total includes taxes & fees
Nov 24 - Nov 25
Deluxe SOL, by MONARo: 2 bedrooms, 1 bathroom, outdoor area.

Frequently asked questions

Is U-Sense Madrid Santa Ana pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at U-Sense Madrid Santa Ana?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at U-Sense Madrid Santa Ana?

Check-out is at 11:00 AM.

Where is U-Sense Madrid Santa Ana located?

Located in Madrid Centro, this aparthotel is within a 5-minute walk of Plaza de Santa Ana and Puerta del Sol. Plaza Mayor and Gran Via are also within 10 minutes. Sol Station is only a 5-minute walk and Sevilla Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

U-Sense Madrid Santa Ana Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 16 out of 23 reviews
Rating 8 - Good. 4 out of 23 reviews
Rating 6 - Okay. 0 out of 23 reviews
Rating 4 - Poor. 2 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

9.4/10

Cleanliness

7.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Check-in

8.0/10

Communication

10/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a cozy place in the center of all the great culture of Madrid.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is in prime location! Everything was so convenient and we walked everywhere. The apartment is super cute and very clean. It has all the things you will need. Host was pretty responsive. I highly highly recommend this apartment.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Fabulous

Fabulous apartment in a great location. This was our 4th stay in this apartment & we love it. However,the price has doubled since staying the same week last year,so we may not be able to afford to return
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean apartment. Great location overlooking Santa Ana square. Just be aware that there are restaurants with outside seating in the square so you will definitely hear people if you have the windows open. However, it was not loud enough to disturb us with the windows closed. Good communication with property managers. Would stay here again if we make it back to Madrid.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The apartment it self was really good, with good space, fittings and excellent bathrooms. It is well located in central Madrid with restaurants and shops and a supermarket nearby. The big problem was arriving and not being able to get in. The door lock would not respond to the app and we were unable to get in until the Usense gave us a code. It was clear that the lock had been broken for some time as there was a physical card left in the apartment as we were also directed to do when checking out. That Usense had not fixed it is unacceptable. It spoiled our stay.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
A very comfortable apartment, decorated nicely. The location was very good, although the Plaza Santa Ana has some construction going on so the view wasn’t as visually appealing as it might normally be… but I did not notice noise from the construction, nor any inconvenience because of it, so it was all good! I wasn’t aware that there was not a front desk at this property (perhaps it was in the description and I didn’t notice it?), and this caused a slight problem for us… firstly, we were not able to leave luggage when our flight arrived before check in time (we used a recommended locker facility), and when a piece of luggage did not arrive with us, there was no front desk to receive it, so we were forced to wait around the apartment rather than be out sight-seeing. But, the apartment itself was excellent and I would definitely consider staying there again.
Stayed 3 nights in Sep 2025
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Communication

Give us all your personal Data! SCARY!

Personal Data personal data personal data AFTER you make a Non Refundable reservation, then you have to give all types of personal data, for everyone. DOB, Passport number, address, Email for each person in your room. Totally uncomfortable doing this. HOTELS.com first says unreasonable, then says you have to do it, or cance AND lose all your money. THEN you are asked to Download a KEY APP to open door, that gives access to your phone. THEN the arrival says somone will meet you on Arrival, but there is no one. Virtual Virtual. THEN showed up 3 hours early, room is ready. Want to put bags in room That will be an extra charge $$$ I would never rent from them again
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Excelente apartamento

Excelente lugar para descansar. Súper limpio y muy cómodo
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Muito bom

Apartamento novíssimo, com todo o necessario. Camas super confortáveis, cozinha equipada. Único ponto negativo foi não terem nos avisado que o estacionamento em frente ao hotel (recomendado por eles próprios) não estava disponível, por estar em obras. Perdi um bom tempo circulando pelo centro, tentando achar uma solução.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Top locatie. Mooie en schone kamers. Overal dichtbij. Goede en hulpzame communicatie per whatsapp! Aanrader! Volgende keer Madrid weer hier boeken
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Communication

O custo beneficio foi bom

Foi boa, porém no check-in foi confuso, não houve uma orientação correta, ficamos em frente a acomodação sem saber como proceder o check-in, ai tinha uma pessoa na entrada da acomodação, que nos orientou e nos forneu a chave de acesso do apto.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful apt. in the center of Madrid with access to everything; very nice and comfortable for 3 people and would stay here again / thank you, jc
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful apt in great area-mgt needs improvement

Location and apartment were great but there were a number of issues related to getting into apartment that were very frustrating including being locked out several times when we had to call company in Salamanca to try to open the door electronically. Serious absentee management problems with staff with limited English that have trouble helping solve problems. No mention of a Cleaning fee to paid before hand & apartment web site doesn’t have helpful contact info such as their WhatsApp.
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, comfortable with a fully equipped kitchen with washer & dryer!
Stayed 3 nights in Jun 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort
Es un engaño. Te cobran 50 Euros adicionales por obtener un codigo de acceso. No hay nadie con quien quejarte y no te queda mas que pagar. No regresaria por nada. Y su sistema me cobro doble. Me cobró 100 Euros
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jan 2025
Verified review

4/10 Poor

Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

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