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The Robertsons by Urban Suites

Apartment with free parking, near Berjaya Times Square

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Photo gallery for The Robertsons by Urban Suites

Room
Outdoor pool
Exterior
View from room
Reception

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Pool
  • Dryer
  • Washer
  • Kitchen
  • Gym
CA $70
CA $80 total
includes taxes & fees
Dec 15 - Dec 16

Explore the area

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Jalan Robertson, Bukit Bintang, Kuala Lumpur, 50150
  • Place, Merdeka 118
    ‪7 min walk‬
  • Place, Berjaya Times Square
    ‪8 min walk‬
  • Place, Petaling Street Market
    ‪9 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Choose your unit

View all photos for 2 Bed Room Suite

Room

2 Bed Room Suite

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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Room

1 Bed Room Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One-Bedroom Suite

Room

One-Bedroom Suite

  • Sleeps 4

View all photos for Two-Bedroom Suite

Room

Two-Bedroom Suite

  • Sleeps 6

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About the area

Kuala Lumpur

Bukit Bintang, a neighbourhood in Kuala Lumpur, is home to The Robertsons by Urban Suites. Berjaya Times Square and Petaling Street Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Petrosains Science Discovery Centre and Perdana Botanical Gardens are also worth visiting.
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What's nearby

  • Merdeka 118 - 7 min walk - 0.6 km
  • Berjaya Times Square - 8 min walk - 0.8 km
  • Petaling Street Market - 9 min walk - 0.8 km
  • Central Market - 12 min walk - 1.0 km
  • Kuala Lumpur Tower - 14 min walk - 1.2 km

Getting around

  • Bukit Bintang Station - 13 min walk
  • Kuala Lumpur Masjid Jamek Station - 15 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 32 min drive

Restaurants

  • ‪Just Fruits Neighbourhood Market - ‬1 min walk
  • ‪VCR - ‬5 min walk
  • ‪Bröom at Bukit Bintang - ‬7 min walk
  • ‪Jamaica Blue - ‬2 min walk
  • ‪Vistana Corner - ‬4 min walk

About this property

The Robertsons by Urban Suites

Apartment with free parking, near Berjaya Times Square
An indoor pool, an outdoor pool and a fitness centre are available at this smoke-free apartment building. Self parking is free. Other amenities include a children's pool, laundry facilities and express check-in. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include a washer/dryer, free WiFi and a dining area.
The Robertsons by Urban Suites offers 5 air-conditioned accommodations with washers/dryers and an iron/ironing board. Accommodation at this 3.5-star apartment has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries.

This Kuala Lumpur apartment provides complimentary wireless Internet access. LCD televisions come with digital channels.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Our prices include all fees. No hidden fees.

Amenities

Pool
Kitchen
Washer
Dryer
Parking included
Free WiFi

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does The Robertsons by Urban Suites have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

Is The Robertsons by Urban Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Robertsons by Urban Suites?

Self-parking is free at this property.

What time is check-in at The Robertsons by Urban Suites?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Robertsons by Urban Suites?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Robertsons by Urban Suites located?

Located in Bukit Bintang, this apartment building is within a 15-minute walk of Jalan Alor, Berjaya Times Square and Petaling Street Market. Pavilion Kuala Lumpur and Kuala Lumpur Tower are also within 1 mile (2 km). Bukit Bintang Station is 13 minutes by foot and Imbi Station is 14 minutes.

The Robertsons by Urban Suites Reviews

Reviews

6.6
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 6 out of 12 reviews
Rating 8 - Good. 0 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 4 out of 12 reviews

7.0/10

Cleanliness

6.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

5.4/10

Communication

Reviews

10/10 Excellent

Yuriy

Liked: Cleanliness, amenities, property conditions & facilities
Nice and cozy.
Stayed 8 nights in Jun 2025

2/10 Terrible

Robert

Disliked: Communication
The property looked nice when arrived. Sadly we were not able to check in to the property after a long trip and no instructions were provided. They have no office or staff onsite and after inquiring we found you must call them prior to coming, 24 hrs, and they will have something setup for you. After trying to get ahold of for 2 hours and having to find contact information which was not easy we finally got response next day saying waiting for us to check-in. I told them we had booked another place for night due to what I wrote previous. After that on both text and whatsapp the line went dead with no follow-up or any next steps. We also seen several other parties with same issues and standing around and finally some Chinese folks provided number they found and everyone was not happy. The fact they stopped talking next day after getting back to me, even after I followed up, shows they are not that great. The rooms might be good but who knows as trying to get checked in was no existent and no staff at all onsite. Chalk it up to lesson learned booking a condo and according to other locals this is very common for the company that runs this. I am sure they did not want to give money back and why they went silent. Given the fact they finally checked in next day mid afternoon is a joke in itself. I still have the conversations screenshot of somebody ever wants to see from Travelocity or Expedia, etc..
Stayed 7 nights in Sep 2025

2/10 Terrible

Houshu

Disliked: Cleanliness, communication
予約がされていなく 大変迷惑しました
Stayed 20 nights in Oct 2022

10/10 Excellent

Ayako

Liked: Cleanliness, amenities, property conditions & facilities, communication
コンドミニアムのお部屋なのでホテルより広くゆったり過ごせました。リビングルームに寝室が2つ、バスルームも2つあり快適でした。 コンドミニアムにあるジムやプールも使えるし、一階ゲートすぐ横にセブンイレブンもあり便利です。 ロケーションは、パビリオンモールやLOT10、ららポートへも歩ける距離でした。 ホテルステイも含め、今回の宿泊先をどこにしようかかなり迷って最終的にここに決めましたが、ここにして良かったと思いました。
Stayed 5 nights in Jul 2022

6/10 Okay

Shi

Liked: Communication
Excellent location! The cleaning crew can do better. There was an ant infestation and multiple other bugs. NO HOT WATER FOR SHOWER, I don’t understand why - our property manager, as nice as he was, didn’t give a solution or explanation.
Stayed 2 nights in Jun 2022

4/10 Poor

Samia

Disliked: Staff & service, room comfort

Je déconseille fortement

Je déconseille fortement de séjourner dans cette hôtel déjà c'est une location faite par un particulier, de + quand nous sommes arrivés dans la chambre j'ai été totalement déçu, la déco est basique, le canapé est cassé et taché, le propriétaire n'a même pas nettoyé le canapé il a simplement caché les tâches du canapé en le recouvrant avec des plaids , les lits ne sont pas du tout confortable, un des deux lits était abîmé , on sentait les ressorts dans les côtes, la climatisation sentait le moisi ! On l'a signalé au propriétaire en lui disant que j'avais des allergies et que la climatisation avait un souci et que cela me gênait pour respirer , nous lui avons demandé de nous trouver une solution , et il n'a pas pris la peine de répondre à mes messages ! Alors que dès notre arrivée on a échangé les numéros de téléphone, et il nous a dit "si vous avez besoin de quoi que se soit , appelez moi" et bien ce n'est pas vrai du tout ! Il n'a pas répondu à notre réclamation mais par contre il a osé nous demander quelques jours après de lui donner les matelas que nous avions en trop dans l'appartement pour satisfaire d'autres clients alors que moi j'étais malade à cause de sa climatisation . A ce prix là vous trouverez un plus belle hôtel avec un meilleur service client sur Kuala Lumpur il y a tellement de choix. Cela fait la deuxième fois que nous allons sur KL et si je dois y retourner je ne retournerai jamais dans cette hôtel ça a été la pire expérience de notre voyage.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
ホテルではなくマンションの一室をオーナーが貸し出してるようです。 それを知らず、、、駐車場の入り口のガードマンに止められ、パスポートなどを見せると、一階にある会社に連れていかれました。そこではうちでは予約入ってないと言われ、、、予約ページのスクショが日本語版だったのでそこでWi-Fiを繋いでもらい英語版を見せ、会社の方に電話をして貰いました。英語が話せないので泣きそうになりました。10分ほどでオーナーがやって来て部屋の案内をしてくれました。部屋1LDKのマンション！かなり広か贅沢な作り。部屋の掃除は入りませんが、洗濯乾燥機もありますので、毎日タオルを洗濯して使いました。キッチン、フライパン、皿など生活用品は全て揃ってます。マンションの下にはセブンイレブンやレストラン、スーパーがあり、便利です。プールは50メートル弱あり、最高です。また泊まりたいです。プラザラヤット駅までは5分弱。駅の入り口がわかりにくいです。目の前が大きなホテルの廃墟？みたいな感じ、駅までの道に浮浪者が沢山いました。他の駅はすごく綺麗な中、薄暗くて少し怖い雰囲気です。
Stayed 4 nights in Nov 2019

10/10 Excellent

Joshua

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Apr 2025

2/10 Terrible

Angini

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Apr 2025

10/10 Excellent

Loke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019