THE ONE Shanghai Downtown, Vignette Collection by IHG

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Photo gallery for THE ONE Shanghai Downtown, Vignette Collection by IHG

A hotel entrance with a prominent sign, large columns, and decorative lighting.
A rooftop terrace with a seating area, a table with drinks and snacks, and a red umbrella.
A spacious lobby with a high ceiling, a large bookshelf, and a seating area with chairs and a sofa.
A hotel room with a black sofa, a round table, a bed, and a view of the cityscape.
A rooftop bar with outdoor seating, a pool, and city views at dusk.

Reviews

8.8 out of 10
Excellent

Highlights

  • Relax in the indoor pool
    A rare find in this area - enjoy a swim, whatever the weather.
  • Discover nearby landmarks
    Near West Nanjing Road

Popular amenities

  • Restaurant
  • Room service
  • Kitchenette
  • Indoor pool
  • Free cribs/infant beds
  • On-site fitness centre
The current price is CA $191
CA $223 total
Total includes taxes & fees
Feb 11 - Feb 12, 2027

Explore the area

View in a map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041
  • Place, West Nanjing Road
    ‪3 min walk‬
  • Place, People's Square
    ‪3 min drive‬
  • Place, Nanjing Road Shopping District
    ‪4 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪27 min drive‬

Choose your unit

View all photos for Suite

A hotel room with a black sofa, a round table, a bed, and a view of the cityscape.

Suite

  • City view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchenette

A modern living room with a sofa, chairs, a coffee table, and artwork on the walls.

Suite, 1 Bedroom, Kitchenette

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Kitchenette, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Suite, 1 Bedroom, Kitchenette, City View

  • City view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchenette

A modern bathroom with a large mirror, two sinks, a shower, and a vanity with drawers.

Suite, 2 Bedrooms, Kitchenette

  • City view
  • 1206 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchenette

A modern living room with a sofa, chairs, a coffee table, and artwork on the walls.

Suite, 1 Bedroom, Kitchenette

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchenette

A modern hotel room with a large bed, a painting on the wall, and sheer curtains on the windows.

Suite, 2 Bedrooms, Kitchenette

  • City view
  • 1206 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchenette (1 superking)

A modern living room with a sofa, chairs, a coffee table, and artwork on the walls.

Suite, 1 Bedroom, Kitchenette (1 superking)

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Upgraded)

A hotel room with a large bed, a desk with a chair, a TV, a window with a city view, and a painting on the wall.

Suite (Upgraded)

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchenette

A hotel room with a large bed, a desk with a lamp, a chair, and a window with a city view.

Suite, 1 Bedroom, Kitchenette

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Suite

A modern hotel room with a bed, a dining area with a table and chairs, a kitchen area with a microwave and refrigerator, and a large window with curtains.

One Bedroom Suite

  • City view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 3 Bedrooms (Dining, Kitchen)

Room

Suite, 3 Bedrooms (Dining, Kitchen)

  • City view
  • Sleeps 7
  • 1 Twin Bed

Similar properties

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  • Pool
  • Kitchen
  • Washer
  • Dryer
8.0 out of 10, Very good, 2 reviews
The price is CA $504
CA $555 total
Total includes taxes & fees
Mar 4 - Mar 5, 2027
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Frequently asked questions

Does THE ONE Shanghai Downtown, Vignette Collection by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–9:30 PM.

How much does it cost to stay at THE ONE Shanghai Downtown, Vignette Collection by IHG?

As of Oct 29, 2026, prices found for a 1-night stay for 2 adults at THE ONE Shanghai Downtown, Vignette Collection by IHG on Feb 11, 2027 start from CA $191, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is THE ONE Shanghai Downtown, Vignette Collection by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for CNY 100 per night.

What time is check-in at THE ONE Shanghai Downtown, Vignette Collection by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at THE ONE Shanghai Downtown, Vignette Collection by IHG?

Check-out is at noon.

Where is THE ONE Shanghai Downtown, Vignette Collection by IHG located?

Located in Downtown Shanghai, this luxury aparthotel is within 1 mi (2 km) of Nanjing Road Shopping District and People's Square. Jing'an Temple and Xintiandi Style Shopping Centre are also within 2 mi (3 km). Shanghai Natural History Museum Station is 5 minutes by foot and West Nanjing Road Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

THE ONE Shanghai Downtown, Vignette Collection by IHG Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 125 out of 229 reviews
Rating 8 - Good. 79 out of 229 reviews
Rating 6 - Okay. 14 out of 229 reviews
Rating 4 - Poor. 4 out of 229 reviews
Rating 2 - Terrible. 7 out of 229 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Check-in

9.0/10

Communication

9.0/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
great location
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The staff always smiles; they are very helpful. Fruit punch with ice is available to any guest walking in, just enough to cool down a thirsty tourist from outside. What I like most is the available in room laundry machine and dryer. In addition, the bathroom has natural night and nice view.
Stayed 10 nights in Jun 2026
Verified review

6/10 Okay

Liked: Check-in, communication, listing accuracy
Laundry machine is combine washer and dryer in every single room. It’s convenient but not efficient. Staff are nice but need to improve their hygiene awareness, please don’t put bath towel in sofa. Hotel’s location is wonderful which is nearby subway can go to transport hub.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Fantastic location in downtown Shanghai with many restaurants and shops nearby.
Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Fantastic location in Shanghai.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort
Nice hotel
Stayed 10 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well located and spacious.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very good 👍 we will check in again！
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room and location! :)
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Fantastic

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is old.
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Liked: Communication
Disliked: Room comfort
Hotel definately needs renovation
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024
Verified review

6/10 Okay

Liked: Communication
Disliked: Cleanliness
cutlery has stains and the washroom is slightly smelly. Bedroom TV need fixing and so was the blinds in the bathroom.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication
Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service.
Stayed 6 nights in Nov 2024
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, communication
Disliked: Property conditions & facilities
It is definitely not the same standard as other Kempinskis in the world, as the property is in dire need of repair and refinement, and the service staff are less friendly than the typical Shanghai person - the check-in staff seem to operate in a way as though they’re doing us guests a favour, and behave with a very strange air of superiority complex - which is totally laughable when I remind myself this is a Kempinski, a supposed five star hotel in Shanghai and yet they feel it’s their duty to make hotel guests feel not great. :D However we were there for holiday and just shrugged it off as we did not want to let bad service affect our time in Shanghai. Cleaning staff were friendly and thorough, greeting and acknowledging us along the hallways, and could definitely teach the counter staff a thing or two about good customer service.
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Communication
Wifi connection is very bad
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff to improve on communication with guests

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.
Verified review

10/10 Excellent

Liked: Cleanliness, listing accuracy
チェックインが15:50頃までできず、少し困った。 それ以外は手続きもスムーズ、カウンターの対応も大変良かった。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Really well located property, minutes from the famous Louis Vuitton boat as well as a shopping centre. Smooth check in process with the only extra's charged being a roll out bed. Little bit annoyed at the extra charge as the room description did say it slept 3 but in this case, it clearly didn't. Friendly front desk service. The breakfast was below par compared to other five star hotels, so this is one area that requires improvement.
Stayed 3 nights in May 2026