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Kempinski The One Suites Hotel Shanghai Downtown

Luxury aparthotel with fitness centre and 24-hour front desk

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Photo gallery for Kempinski The One Suites Hotel Shanghai Downtown

Lobby
Room
Miscellaneous
Room
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Outdoor space
  • Pool
  • Parking available
  • Gym
The current price is CA $182
CA $212 total
includes taxes & fees
Jun 13 - Jun 14

Explore the area

Map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041
  • West Nanjing Road
    ‪4 min walk‬
  • Nanjing Road Shopping District
    ‪20 min walk‬
  • People's Square
    ‪2 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪14 min drive‬

Choose your unit

View all photos for Deluxe Room, 1 King Bed, City View

Living area

Deluxe Room, 1 King Bed, City View

  • City view
  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Three Bedroom Suite

Private kitchen

Premier Three Bedroom Suite

  • City view
  • 3348 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Living area

Superior Room, 1 King Bed, City View

  • City view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

View from room

Suite, 1 King Bed, City View

  • City view
  • 1205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Living area

Standard Room, 1 King Bed, City View

  • City view
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Living area

Standard Room, 1 King Bed, City View

  • City view
  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Shanghai

Located in Downtown Shanghai, a neighbourhood in Shanghai, Kempinski The One Suites Hotel Shanghai Downtown is in a shopping district and near a metro station. The Bund is a notable landmark, and travellers looking to shop may want to visit West Nanjing Road and Nanjing Road Shopping District. Looking to enjoy an event or a game while in town? See what's happening at Shanghai Changning Tennis Court or Hongkou Football Stadium.

What's nearby

  • West Nanjing Road - 4 min walk - 0.4 km
  • Nanjing Road Shopping District - 20 min walk - 1.7 km
  • People's Square - 2 min drive - 2.2 km
  • Jing'an Temple - 2 min drive - 2.6 km
  • The Bund - 4 min drive - 4.4 km

Getting around

  • Shanghai Natural History Museum Station - 5 min walk
  • Shanghai Railway Station - 9 min drive
  • Pudong International Airport (PVG) - 46 min drive

Restaurants

  • ‪丰收日 - ‬2 min walk
  • ‪Belloco - ‬1 min walk
  • ‪Manne et Santé - ‬1 min walk
  • ‪玛哪胜地 - ‬1 min walk
  • ‪倍乐创意韩国料理 - ‬1 min walk

About this property

Kempinski The One Suites Hotel Shanghai Downtown

Luxury aparthotel with fitness centre and 24-hour front desk
An indoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning. Each apartment boasts a deep soaking tub and offers free WiFi and a washer/dryer. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as free minibar items and a pillow menu. Change of towels is available on request.
Kempinski The One Suites Hotel Shanghai Downtown offers 244 air-conditioned accommodations with MP3 docking stations and washers/dryers. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Shanghai aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free minibar items and a safe. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Amenities

Pool
Washer
Dryer
Free WiFi
Restaurant
Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's swimming pool will be closed on every 1st and 15th of the month.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Self-parking fee: CNY 100 per night
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:30 PM

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Does Kempinski The One Suites Hotel Shanghai Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:30 PM.

Is Kempinski The One Suites Hotel Shanghai Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski The One Suites Hotel Shanghai Downtown?

Self-parking is available for CNY 100 per night.

What time is check-in at Kempinski The One Suites Hotel Shanghai Downtown?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Kempinski The One Suites Hotel Shanghai Downtown?

Checkout is at noon.

Where is Kempinski The One Suites Hotel Shanghai Downtown located?

Located in Downtown Shanghai, this luxury aparthotel is within a 5-minute walk of Shanghai Natural History Museum and West Nanjing Road. Nanjing Road Shopping District and People's Square are also within 1 mile (2 km). Shanghai Natural History Museum Station is 5 minutes by foot and West Nanjing Road Station is 7 minutes.

Kempinski The One Suites Hotel Shanghai Downtown Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 105 out of 195 reviews
Rating 8 - Good. 70 out of 195 reviews
Rating 6 - Okay. 12 out of 195 reviews
Rating 4 - Poor. 4 out of 195 reviews
Rating 2 - Terrible. 4 out of 195 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

9.0/10

Communication

Reviews

10/10 Excellent

Qiongling

Liked: Cleanliness, property conditions & facilities, communication
Very good 👍 we will check in again！
Stayed 1 night in Oct 2024

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities, communication
We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rong

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024

10/10 Excellent

Zhenyu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well located and spacious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Fantastic

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023

8/10 Good

Zhuang

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is old.
Stayed 1 night in Apr 2024

8/10 Good

Julia

Liked: Cleanliness, amenities, communication
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024

2/10 Terrible

hongxiang

Liked: Communication
Disliked: Room comfort
Hotel definately needs renovation
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication
Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dashel

Liked: Cleanliness, room comfort, communication

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024

4/10 Poor

Wenyi

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023

8/10 Good

Ah

Liked: Cleanliness, room comfort
Disliked: Communication
Wifi connection is very bad
Stayed 2 nights in Mar 2024
This review was submitted before 2018 and has not been verified.

6/10 Okay

WeiBelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff to improve on communication with guests

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.

6/10 Okay

Norman

Liked: Cleanliness
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 6 nights in Jan 2025

10/10 Excellent

SEUNGHYO

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Oct 2024

8/10 Good

kuei liang

Liked: Cleanliness, room comfort, communication
Stayed 8 nights in Dec 2024

10/10 Excellent

kuei liang

Liked: Cleanliness, room comfort, communication
洗面室の灯りをもっと明るくしてください
Stayed 5 nights in Nov 2024

8/10 Good

Chang Fen

Stayed 2 nights in Dec 2024

6/10 Okay

Mehmet

Liked: Cleanliness, communication
Ortalama bir otel
Stayed 3 nights in Nov 2024

10/10 Excellent

HUAI CHEN

Liked: Cleanliness, room comfort, communication

好地点好环境

地点好，服务好，住得非常舒服
Stayed 6 nights in Oct 2024

10/10 Excellent

Fabrizio

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Sep 2024

8/10 Good

Javier

Stayed 3 nights in Aug 2024