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Pacific Star Resort and Spa

Luxury hotel on the beach, with outdoor pool

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Photo gallery for Pacific Star Resort and Spa

Pool
Pool
Exterior
Room
Outdoor dining

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Room service
  • Bar
  • Breakfast available
  • Parking included

Explore the area

View in a map
  • Place, Ypao Beach Park
  • Place, Tumon Beach
  • Place, T Galleria by DFS
  • Airport, Guam (GUM-A.B. Won Pat Intl.)

Rooms & beds

Spaces

Number of living rooms
Garden
Price is avg per night

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About the area

Tamuning

Located in Tumon, a neighbourhood in Tamuning, Pacific Star Resort and Spa is in the entertainment district and on the beach. Statue of Liberty and Cathedral of Dulce Nombre de Maria are local landmarks, and the area's natural beauty can be seen at Tumon Beach and Piti Bomb Holes Preserve. Tagada Guam Amusement Park and Tarza Magical Adventure Zone and Water Park are also worth visiting. Take the opportunity to explore the area for water adventures such as snorkelling and other activities like golfing.

What's nearby

  • Ypao Beach Park - 8 min walk - 0.8 km
  • Tumon Beach - 18 min walk - 1.6 km
  • T Galleria by DFS - 2 min drive - 1.9 km
  • Tarza Magical Adventure Zone and Water Park - 3 min drive - 2.3 km
  • Guam Premier Outlets - 3 min drive - 3.4 km

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 8 min drive

Restaurants

  • ‪Café Gudcha Coffee And Tea - ‬5 min walk
  • ‪Pho Thanh Xuan - ‬4 min walk
  • ‪Meskla Dos - ‬6 min walk
  • ‪Proa Restaurant - ‬9 min walk
  • ‪Skylight PIC - ‬2 min walk

About this property

Pacific Star Resort and Spa

Luxury hotel on the beach, with outdoor pool
Spend the day relaxing on the beach or pampering yourself at Pacific Star Resort and Spa's full-service spa.
Pacific Star Resort and Spa offers 367 accommodations with a safe and coffee/tea makers. Rooms open to balconies. Cable televisions are provided. Bathrooms include a combined bath/shower unit, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Microwaves and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Chandan Spa has 8 treatment rooms, including rooms for couples. Services include massages. The spa is open daily.
Our prices include all fees. No hidden fees.

Amenities

Pool
Spa
Parking included
Free WiFi
Restaurant
Air conditioning

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before noon
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 per person
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 10:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Does Pacific Star Resort and Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 8:00 PM.

Is Pacific Star Resort and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pacific Star Resort and Spa?

Self-parking is free at this property.

What time is check-in at Pacific Star Resort and Spa?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Pacific Star Resort and Spa?

Checkout is at noon.

Where is Pacific Star Resort and Spa located?

Located in Tumon, this beachfront hotel is in the entertainment district and within 1 mi (2 km) of Tagada Guam Amusement Park and Tumon Beach. Ypao Beach Park and Matapang Beach Park are also within 15 minutes.

Reviews

Pacific Star Resort and Spa Reviews

7.0

Good

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness
Rating 10 - Excellent. 173 out of 999 reviews
Rating 8 - Good. 380 out of 999 reviews
Rating 6 - Okay. 247 out of 999 reviews
Rating 4 - Poor. 133 out of 999 reviews
Rating 2 - Terrible. 66 out of 999 reviews

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
Stayed 10 nights in Jul 2021

2/10 Terrible

NadiA

Disliked: Property conditions & facilities, room comfort

Hot, no power for several nights, run down

We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
Stayed 7 nights in Jun 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and service has deteriorated beyond belief.. it used to be a decent place to stay.. no longer there..
Stayed 6 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

yanghee

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2020

6/10 Okay

In sook

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

..

룸은 눅눅하고 곰팡이냄새가 많이나서 별로였는데..위치나 뷰...바다 근접성은 좋고, 시설도 나름 좋아요(라운드리 등) 베란다 문도 열려서 발코니 나갈수있었고 로비가 젤 시원하고 쾌적하고 좋았어요~^--^ 하지만 룸 냄새는 별로입니다. (바닥이 카페트라...)
Stayed 1 night in Mar 2020

8/10 Good

SEONGHYE

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
お風呂が古い、錆や汚れが目立つ。 水が止まらない。 気候のせいなのか、カーペットが常に湿っている。
Stayed 4 nights in Jan 2020

2/10 Terrible

SEONGBONG

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!

We had 3 roaches in the room. One on the wall, one and the bed and one on the other bed. They crawled up on my arm while I was sleeping and I had to call the front desk to change the room at 4am in the morning. Security box was broken and even though I asked to fix it, they didn’t do anything about it.
Stayed 5 nights in Jan 2020

8/10 Good

suman

Liked: Staff & service

가성비 최고!

직원들은 친절하며 숙소는 가성비는 뛰어납니다.2가족이 잘 머무르다 왔습니다.
Stayed 3 nights in Oct 2019

6/10 Okay

Joanna

Liked: Staff & service
The service was outstanding. The people we encountered were extremely friendly. However, the resort needs some help. The AC was mediocre at best. Which created a huge humidity problem. The carpet felt almost damp when you stepped on it barefoot and the tile in the bathroom was actually wet with humidity. The room rarely got below 80 degrees F. Which made it difficult to sleep. To be fair I didn’t report it until the last day. But it was not addressed to my knowledge. The room Smelled stale and moldy as the days went on. With a little TLC this resort could be outstanding. But in this shape definitely not worth the price!
Stayed 4 nights in Jan 2020

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The view was amazing... my kids were happy to be spending the weekend at the hotel. Unfortunately, we checked in @ 3:00pm & checked out at 12:am the following morning. The room was dusty, the carpets felts weird & the AC wasn’t working. We assumed that the room would’ve gotten cold by the evening and tried to remain optimistic about the room.We called front desk around 11:00 pm and was only informed that there was a problem with the AC for the entire building. Thank you to the staff for understanding. I Hope next time around the conditions will improve.
Stayed 1 night in Jan 2020

10/10 Excellent

KYUNGSUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

8/10 Good

jinwoo

시설이 오래되었습니다 해변과 수영장이 연결 되어 좋았습니다 무난한 숙소입니다
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 4 nights in Jan 2020

2/10 Terrible

JONGBAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 제로 더러운 일본인 소유의 호텔

40년이 넘은 호텔ㆍ녹슬고ㆍ더운물도 잘 안나오고 ㆍ수리가 전무한 호텔ㆍ10만원 짜리 만도 못한 호텔ㆍㅎㅎ
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
룸컨디션은 생각보다 무난했습니다. 풀장은 하나지만 해변이 좋아서 만족했고 장비대여도 쉽고 해변만 관리하는 직원분들이 있어서 좋았습니다. 복잡하지 않고 프라이빗하게 즐기기에 최상입니다.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
뷰와 바다는 만족하지만 룸상태는 기대안하시는게 좋을거예요. 바다뷰만 보고 간다면 그건 괜찮을듯 해요
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前も利用したが、静かな感じで良かった。街から少し離れているが、レンタカーが有れば問題無い。 名前は、以前のマリオットの方が聞こえが良さそうかな？
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Nope

This whole hotel needs a reno. The rooms are so old and dated. The worst was the dirty and smelly carpet. There was not one place in the room that didn't look delapatated and in need of repair, from the cocking om the shower, old furniture, stainijg, etc. We won't stay here again. It literally felt like staying at some highway inn motel.
Stayed 1 night in Dec 2019