4/10 Poor
Cyrus
Oct 5, 2019
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Great Location not much else
This is a mediocre hotel in a great neighbourhood.
Positives: location, location, location. A few blocks from St Stephens, the chain bridge, many wonderful restaurants ( saw 3 Michelin stars) Hotel is clean. Bathroom is large. Free coffee and crossant at breakfast. There is a free to use washer and dryer in the basement ( bring your own soap). Our safe was broken, and was quickly fixed once they were notified.
Negatives: We arranged for airport transportation with the hotel and they Never showed up, leaving us waiting and searching from them for an hour Such a waste of time. No information was given to us at check in about the the facilities. Had to find out on our own. Our room had a boardroom table in Lieu of an actual living room. Was not very comfortable having to sit at a boardroom table to watch tv at night. Not what you want when your on vacation from your job. We did ask to have are room changed to one that had a living room but was told my husband and I would have to have separate beds which we did not want to do so we were stuck with the table taking up so much room. Bed is very hard and uncomfortable. You get one very flimsy pillow. It’s also very low to the ground (think just a bit higher than Japanese style) which was a issue as my husband is over 70 and had difficulty getting out of bed due to hip issues.
Overall was not happy with this hotel but if location is important to you it is a cheaper option for this neighbourhood.
Cyrus
Stayed 4 nights in Sep 2019