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Samal Resort & Spa

Luxury hotel with 2 restaurants and full-service spa

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Bathroom
Exterior
Room
Living room
Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Gym
  • Free WiFi
  • Spa

Explore the area

Map
548 Gornaya Street, Almaty, 050059
  • Shymbulak Ski Resort
    ‪4 min drive‬
  • Medeo
    ‪7 min drive‬
  • Almaty Tower
    ‪13 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪28 min drive‬

Rooms & beds

Spaces

Number of living rooms

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Room

Apartment

  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite

Living area

Superior Suite

  • 430 sq ft
  • Sleeps 3
  • 1 Double Bed

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Room

Deluxe Double Room

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

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Room

Deluxe Twin Room

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

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Room

Superior Double Room

  • 366 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

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About the area

Almaty

Located in Medeu District, a neighbourhood in Almaty, Samal Resort & Spa is in the mountains and in a national park. National Museum of Kazakhstan and Central State Museum are cultural highlights, and some of the area's activities can be experienced at Shymbulak Ski Resort and Kok Tobe Cable Car. Looking to enjoy an event or a game while in town? See what's happening at Medeo or Medeu Stadium. Spend some time exploring the area's activities, including skiing.

What's nearby

  • Shymbulak Ski Resort - 4 min drive - 3.5 km
  • Medeo - 7 min drive - 6.1 km
  • Dostyk Plaza - 13 min drive - 11.1 km
  • Almaty Tower - 13 min drive - 9.9 km
  • Almaty Opera House - 15 min drive - 13.8 km

Getting around

  • Almaty Station - 37 min drive
  • Almaty (ALA-Almaty Intl.) - 43 min drive

Restaurants

  • ‪Mooz Medeu - ‬6 min drive
  • ‪Apa Katya - ‬11 min drive
  • ‪BigChefs - ‬13 min drive
  • ‪Grelka - Restobar - ‬14 min drive
  • ‪Justo Lounge bar - ‬7 min drive

About this property

Samal Resort & Spa

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Samal Resort & Spa offers 29 accommodations with DVD players and minibars. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and bidets.

This Almaty hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Centre Samal. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Russian

Amenities

Pool
Breakfast included
Spa
Parking included
Free WiFi
Restaurant

House Rules

Check in after 2:00 PM
Check out before noon
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking is not permitted

Important information

Optional extras

  • Airport shuttle fee: KZT 6500 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 9000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Samal Resort & Spa have a pool?

Yes, this property has an indoor pool.

Is Samal Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Samal Resort & Spa?

Self-parking is free at this property.

What time is check-in at Samal Resort & Spa?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Samal Resort & Spa?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Samal Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 6500 per person applies.

Where is Samal Resort & Spa located?

Located in Medeu District, this luxury hotel is within 3 miles (5 km) of Shymbulak Ski Resort, Medeo and Medeu Stadium. Dostyk Plaza and Almaty Tower are also within 6 miles (10 km).

Samal Resort & Spa Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 21 out of 42 reviews
Rating 8 - Good. 17 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lyubov

Stayed 3 nights in Aug 2022

10/10 Excellent

Lazzat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 5 nights in Apr 2022

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, beautiful hotel very close to mountains

Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation
Stayed 1 night in Apr 2022

8/10 Good

Michiel

Liked: Staff & service, property conditions & facilities, room comfort
Great and comfortable stay. Swimming pool needs a bit of repair here and there.
Stayed 1 night in Mar 2022

8/10 Good

Klemens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Anatoliy

Stayed 1 night in Jul 2021

10/10 Excellent

Oguzhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2021

2/10 Terrible

Zhaniya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Liubov

Liked: Cleanliness, staff & service, room comfort

Отличное место для отдыха

Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель.
Stayed 5 nights in Feb 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Au-delà des attentes.

Très bon établissement. Personnel toujours disponible et prévenant. Beau Spa avec piscine, jacuzzi, hammam et sauna. Petit déjeuner à volonté même si le choix est un peu limité. A faire.
Stayed 1 night in Feb 2020

10/10 Excellent

Günter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень доброжелательный персонал, ухоженное здание.
Stayed 4 nights in Dec 2019

8/10 Good

Bolat

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mountain resort, easy to get to and well managed and appointed.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
der Frühstück war nicht besonders gut, ansonsten ok
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay Ggggggoooooddddd Placereeeeeeeeeee
Stayed 3 nights in Dec 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay , again , at Samal

This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel .
Stayed 7 nights in Dec 2018

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities

Mountain Retreat

The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Insider Tip ! We will come again

Great Hotel, wonderful location in the middle if the mountains, friendly Staff Big rooms, clean and tidy, super spa
Stayed 5 nights in May 2018

10/10 Excellent

David, Almaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy getaway in Almaty

Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep.
Stayed 1 night in Mar 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Karin, Gwangju, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, relaxing hotel near the mountains.

We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city.
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Poorly managed, very much short of 4 stars

In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
Stayed 4 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite Almaty hotel

Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
Stayed 7 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mooie omgeving

Prima hotel
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, beautiful view, very good service