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Jack & Newell Holiday Apartments

Waterfront aparthotel units with kitchens and furnished balconies

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Balcony view
In-room dining
Balcony view
Bathroom

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Barbecue grill
  • Pool
  • Parking included

Explore the area

Map
27-29 Wharf Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪5 min walk‬
  • Reef Fleet Terminal
    ‪6 min walk‬
  • Cairns Marlin Marina
    ‪10 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

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View all photos for Panoramic Apartment, 3 Bedrooms, Ocean View

Balcony view

Panoramic Apartment, 3 Bedrooms, Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Premium Apartment, 3 Bedrooms, Ocean View

Balcony view

Premium Apartment, 3 Bedrooms, Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 3 Bedroom Standard Apartment

View from room

3 Bedroom Standard Apartment

  • City view
  • 1722 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 3 Bedroom Water View Apartment

Balcony

3 Bedroom Water View Apartment

  • 1722 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Partial Sea View

Living area

Deluxe Apartment, 3 Bedrooms, Partial Sea View

  • Partial sea view
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 2 Bedroom Standard Apartment

View from room

2 Bedroom Standard Apartment

  • City view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds OR 2 Queen Beds

View all photos for 2 Bedroom Water View Apartment

Balcony

2 Bedroom Water View Apartment

  • 1292 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

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About the area

Cairns

Located in Cairns Central Business District, a neighbourhood in Cairns, Jack & Newell Holiday Apartments is in a shopping district and on the waterfront. Cairns Marlin Marina and Cairns Zoom and Wildlife Dome are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cairns Central Shopping Centre and Cairns Night Markets. Looking to enjoy an event or a game while in town? See what's happening at Barlow Park or Cazaly's Stadium. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.

What's nearby

  • Cairns Convention Centre - 3 min walk - 0.3 km
  • Cairns Esplanade - 5 min walk - 0.4 km
  • Reef Fleet Terminal - 6 min walk - 0.6 km
  • Cairns Marlin Marina - 10 min walk - 0.8 km
  • Cairns Central Shopping Centre - 10 min walk - 0.9 km

Getting around

  • Cairns Station - 16 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 8 min drive

Restaurants

  • ‪Hemingway’s Brewery - ‬4 min walk
  • ‪Hilton Executive Lounge - ‬4 min walk
  • ‪Bar36 - ‬4 min walk
  • ‪Six Degrees Bar and Lounge - ‬5 min walk
  • ‪Cafe Sunrise - ‬4 min walk

About this property

Jack & Newell Holiday Apartments

Waterfront aparthotel units with kitchens and furnished balconies
This smoke-free aparthotel features an outdoor pool, tour/ticket assistance and barbecues. Free WiFi in public areas and free self parking are also provided. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as 2 bathrooms and a washer/dryer. Weekly housekeeping is available.
Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower.

Guests can surf the web using complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Washer
Dryer
Parking included
Free WiFi

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (8 AM - 5 PM) and Saturday - Sunday (8 AM - 2 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive after reception hours must contact the property at least 72 hours before arrival using the information on the booking confirmation.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day.
Cots (infant beds) are available for AUD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Frequently asked questions

Does Jack & Newell Holiday Apartments have a pool?

Yes, this property has an outdoor pool.

Is Jack & Newell Holiday Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Jack & Newell Holiday Apartments?

Self-parking is free at this property.

What time is check-in at Jack & Newell Holiday Apartments?

Check-in start time: 2 PM; check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at Jack & Newell Holiday Apartments?

Checkout is at 10 AM.

Where is Jack & Newell Holiday Apartments located?

Located in Cairns Central Business District, this luxury aparthotel is within a 5-minute walk of Cairns Zoom and Wildlife Dome and Cairns Esplanade. Cairns Central Shopping Centre and Cairns Marlin Marina are also within 15 minutes. Cairns Station is 16 minutes by foot.

Jack & Newell Holiday Apartments Reviews

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 209 out of 280 reviews
Rating 8 - Good. 60 out of 280 reviews
Rating 6 - Okay. 9 out of 280 reviews
Rating 4 - Poor. 1 out of 280 reviews
Rating 2 - Terrible. 1 out of 280 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

9.2/10

Communication

Reviews

This review was submitted before 2018 and has not been verified.

10/10 Excellent

Annie, Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great apartment , close to everything.

The apartment was clean and big, the staff very nice and helpful. It's close to the playground, the lagoon, the groceries, bottle shop, and restaurants. The kitchen was well equipped and functional. The view was great, we loved it!

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Feb 2025

10/10 Excellent

Michiko

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Jul 2024

8/10 Good

KARLEEN

Liked: Room comfort, communication
Stayed 6 nights in May 2024

10/10 Excellent

ray

Liked: Cleanliness, property conditions & facilities, communication
Enjoyed our stay
Stayed 3 nights in May 2024

10/10 Excellent

kazuharu

Liked: Cleanliness, amenities, property conditions & facilities, communication
のんびりしてて好きです。ケアンズ。
Stayed 5 nights in May 2024

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and spacious apartment. Staff were welcoming and friendly
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

キッチンの充実

Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.
Stayed 3 nights in Apr 2024

10/10 Excellent

matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.
Stayed 4 nights in Mar 2024

8/10 Good

Sheryll

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property manager was great. Full of local knowledge. Friendly and helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yoko

Liked: Cleanliness, amenities, property conditions & facilities, communication
This accommodation was really nice and comfortable! The view was also great!
Stayed 5 nights in Feb 2024

10/10 Excellent

George

Well Managed
Stayed 3 nights in Jan 2024

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was lovely exactly as displayed in pictures right across the road from wharf.
Stayed 5 nights in Oct 2023

10/10 Excellent

Long Sheng

Liked: Cleanliness, property conditions & facilities, communication
Very clean amd comfortable. 5 of us in a 3 bedroom apartment.
Stayed 5 nights in Sep 2023

10/10 Excellent

Yoko

Liked: Cleanliness, amenities, property conditions & facilities, communication
部屋から海が一望でき、周辺も静かで過ごしやすかったです。 また、帰りのタクシーの予約も快く引き受けてくれ、素早い対応をいただきました。 ゴミの片づけやベッドメイクなど、ホテルと違い自分たちで行う必要はありますが、特に不便に感じることもなかったので、またケアンズに行くときは泊まりたいとおもいました。
Stayed 3 nights in Sep 2023

10/10 Excellent

Katharina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very spacious Appartement. Close to restaurants and fleet reef. Would book again.
Stayed 3 nights in Sep 2023

4/10 Poor

Alan

Liked: Room comfort, communication

P&O Cruise Views, not Sea Views.

I booked the last few days of my holiday in a sea view apartment as a way to celebrate, prior to leaving for the UK. Sadly, shortly after check-in and admiring the beautiful views, a gigantic P&O cruise docked directly outside the hotel, resulting in my 'sea views' becoming a view of seemed like a block of flats; to top it off, it stank and was noisy if we went out on the balcony. If the fact that the hotel was fronted by the cruise terminal, and that the view from my apartment was very different to what had been advertised ans sold, I would not be making an issues or this, as I simply would have booked alsewhere. This tainted what should have been ending the holiday with a 'bang'. Very disappointed.
Stayed 2 nights in Aug 2023

8/10 Good

HIROE

Liked: Cleanliness, amenities
古い設備もありましたが、自炊の為の道具や洗濯機などがあり、心地良く過ごせました。 バルコニーからの景色も楽しめました。
Stayed 3 nights in Aug 2023

10/10 Excellent

Hye

Liked: Cleanliness, property conditions & facilities, communication
Great place for family. Clean, well accomodated and good communication
Stayed 2 nights in Aug 2023

8/10 Good

Elliot

Liked: Cleanliness, communication
Great location, average condition, met our needs well.
Stayed 4 nights in Aug 2023

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds
Stayed 3 nights in Jul 2023

10/10 Excellent

Helen

Stayed 3 nights in Jun 2023

10/10 Excellent

Danielle

Stayed 3 nights in Jun 2023