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Best Western Kilima Hotel

Victorian hotel with a sauna and an indoor pool

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Photo gallery for Best Western Kilima Hotel

Indoor pool
Exterior
Dining
Lobby
Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
  • Place, York Racecourse
  • Place, Shambles
  • Place, York Minster
  • Airport, Leeds (LBA-Leeds Bradford)

Rooms & beds

Price is avg per night

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About the area

York

Located in Holgate, a neighbourhood in York, Best Western Kilima Hotel is near a train station. Shambles and York Minster are notable landmarks, and if an activity is on the agenda, check out York Racecourse. Looking to enjoy an event or a game while in town? See what's happening at York Barbican or LNER Community Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • York Racecourse - 18 min walk - 1.6 km
  • Shambles - 3 min drive - 2.0 km
  • York Christmas Market - 3 min drive - 2.0 km
  • Jorvik Viking Centre - 3 min drive - 2.0 km
  • York Minster - 3 min drive - 2.3 km

Getting around

  • York (QQY-York Train Station) - 14 min walk
  • Leeds (LBA-Leeds Bradford) - 60 min drive

Restaurants

  • ‪York Tap - ‬15 min walk
  • ‪The Punch Bowl - ‬10 min walk
  • ‪Duke of York - ‬14 min walk
  • ‪BrewDog York - ‬11 min walk
  • ‪KFC - ‬8 min walk

About this property

Best Western Kilima Hotel

Victorian hotel with sauna and indoor pool
This hotel features an indoor pool, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna and coffee/tea in a common area.
Best Western Kilima Hotel offers 26 accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
Our prices include all fees. No hidden fees.

Amenities

Pool
Parking included
Free WiFi
Restaurant
Breakfast available
Business services

House Rules

Check in after 4:00 PM
Minimum age to rent: 18
Check out before 11:30 AM
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Pets

No pets allowed, service animals permitted

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 7.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Best Western Kilima Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Best Western Kilima Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Kilima Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Kilima Hotel?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Best Western Kilima Hotel?

Checkout is at 11:30 AM.

Where is Best Western Kilima Hotel located?

Located in Holgate, this hotel is within 1 mile (2 km) of West Bank Park, York Racecourse and Shambles. Bar Convent Museum and Micklegate Bar are also within 15 minutes. York (QQY-York Train Station) is 14 minutes by foot and York Station is 14 minutes.

Best Western Kilima Hotel Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 129 out of 308 reviews
Rating 8 - Good. 122 out of 308 reviews
Rating 6 - Okay. 38 out of 308 reviews
Rating 4 - Poor. 15 out of 308 reviews
Rating 2 - Terrible. 4 out of 308 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

8.0/10

Check-in

8.0/10

Communication

8.0/10

Location

6.0/10

Listing accuracy

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, room comfort

Nice Place To Stay In York

It was a nice place and the people who worked there were extremely friendly! Great full English breakfast!
Stayed 1 night in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, relaxing stay.

Although you do have to spend £10 for car parking, you do get breakfast, a swimming pool and steam room, thrown in. Creaky floors, but room very comfortable and staff were friendly and helpful. Would stay here again, which is always the best recommendation.
Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very friendly staff and very clean had great facilities will stay again
Stayed 2 nights in Sep 2022

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nic

Service was good, the lady waiting at breakfast was very attentive and the food was lovely. The welcome was also good. `the wifi worked very well. The room was ok, needing refreshed. However, the bathroom was disappointing, and the shower location is no good, especially for someone tall.
Stayed 3 nights in Jun 2025

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Staff very friendly,hotel in dire need of refurbishment, car park like a building site.They do have a nice swimming pool but one wall needed re plastering.
Stayed 1 night in Aug 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BW Kilima Review

Hotel on main road, but no traffic noise in room. Twin room very clean and nice but just very hot. Bar and breakfast areas nice. Receptionists very friendly and helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 1 night in Oct 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service
Very friendly and attentive staff. Cleanliness is clearly a priority for this hotel. The hotel requires modernising especially in the older part of the property. It's a bit tired in places. The shower in my room was almost a trickle and in need of replacing. Overall I would recommend staying here.
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Disliked: Staff & service, room comfort

Not good

I bought this stay for my wife and mother in law. My wife’s room had a leak which wasn’t rectified meaning she couldn’t use the shower. The breakfast wast also poor quality and when mentioned to staff my wife was told “oh really”
Stayed 1 night in Nov 2023

6/10 Okay

Jane

it would be helpful to make clearer the charge for parking. Our vehicle was parked of an evening say 7.00pm - 7.30 am and yet still the full charge made.
Stayed 2 nights in Oct 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service
The hotel was within walking distance to the city centre. Good facilities including a swimming pool. On arrival the receptionist was very welcoming and helpful. The room was spacious and was adequately furnished. The bathroom was a little tired but it was clean enough. For the price point I couldn't really fault the hotel. I'd return to the hotel on my next visit to York and hope that I could book a room in the new extension.
Stayed 1 night in Jul 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just a little updating of curtains to match wallpaper woukd make a difference Fabulous pool
Stayed 3 nights in Jun 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay staff were brilliant facilities were excellent. Hotel location was central to everything
Stayed 2 nights in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, short walk into the city…but regular buses to the centre available. Comfortable traditional hotel, friendly staff. Good sized rooms.
Stayed 3 nights in Apr 2025

6/10 Okay

Dean

Liked: Staff & service
It was fine. Don’t expect anything too fancy, but the price is reflective of the quality of the property. They need to be fairer with their check-in deadline of 10pm. I arrived 15 minutes before this and the front desk staff member said she was about to lock up!
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york
Stayed 4 nights in Apr 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Staff are lovely and friendly but the overall condition of the place is seriously lacking. Also charging guests £10 to use the building site at the premises to park their cars is just penny pinching. No hair conditioner provided so couldn’t wash my hair. Really wasn’t worth the £175 for the night if I’m honest. I get it’s an old building but I’ve stayed at old hotels in the past and they’ve been kept in better condition. Creaky bed, creaky floorboards and when husband used the shower, it wouldn’t turn off. Like I say, the staff are really lovely but I won’t be back in a hurry.
Stayed 1 night in Mar 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay, particularly use of a drcent sized pool and a steam room. Cooked breakfast was excellent. Staff were warm and welcoming. The hotel itself is a little dated and could do with a sympathetic makeover of the decor. It is located about 25 - 30 minutes walk to the city centre, but there is a bus service from just opposite.
Stayed 2 nights in Jan 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely place to stay.

Really enjoyed my brief stay. Hotel has charm and character. Staff were brilliant: friendly, helpful, and made me feel very welcome. Room was well-equipped and clean. Hotel was quiet at night. Situated in comvenient location for railway station and city centre.
Stayed 1 night in Sep 2024

8/10 Good

Allen

Liked: Cleanliness, staff & service

Nice hotel on the outskirts of town

Nice hotel on the outskirts of town not far from the train station. Quiet comfortable rooms. Great breakfast and pleasant staff. Perfect for a weekend while exploring York.
Stayed 1 night in Jun 2024

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Short Break

No welcome pack, no fridge, very uncomfortable pillows, no window with a view in bedroom so very dark. Very helpful host and friendly, lovely breakfast, good location for York central, rather surprised to be charged for car parking.
Stayed 2 nights in Jun 2024

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The floor was hugely squeaky - the planks under the carpet really need screwing down.
Stayed 2 nights in Jun 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to racecourse, reasonably priced.
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Best Western Kilima

Good location and excellent service from the nice German lady doing multiple jobs throughout the hotel.
Stayed 1 night in Apr 2024