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Heart Hotel

Family-friendly hotel connected to a shopping centre in Hanoi with free breakfast

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Room
Bathroom
Bathroom
Room
Bathroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪1 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Rooms & beds

Spaces

Balcony
Number of living rooms

View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

Room

Deluxe Double Room, 1 Queen Bed, Partial Lake View

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

Room

Deluxe Double Room, 1 Queen Bed, Lake View

  • Lake view
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Room

Superior Room

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, City View

Room

Deluxe Room, City View

  • City view
  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 1 Double Bed and 1 Double Sofa Bed

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About the area

Hanoi

Located on a lake, Heart Hotel is in Old Quarter neighbourhood and is connected to a shopping centre. The area's natural beauty can be seen at Hoan Kiem Lake and West Lake, while Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights. Travelling with kids? Consider Food Street Tong Duy Tan and Hanoi Botanical Garden.

What's nearby

  • Hoan Kiem Lake - 1 min walk - 0.0 km
  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Hanoi Railway Station - 19 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 45 min drive

Restaurants

  • ‪The Note Coffee - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪Coffee Club - ‬1 min walk
  • ‪Thủy Tạ - ‬2 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Heart Hotel

Family-friendly hotel connected to a shopping centre in Hanoi with free breakfast
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and dry cleaning.
Heart Hotel offers 15 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Vietnamese

Amenities

Breakfast included
Parking included
Free WiFi
Restaurant
Air conditioning
Business services

House Rules

Check in after 1:30 PM
Minimum age to rent: 15
Check out before 11:30 AM
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking is not permitted

Important information

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Heart Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heart Hotel?

Self-parking is free at this property.

What time is check-in at Heart Hotel?

Check-in start time: 1:30 PM; check-in end time: midnight.

What time is check-out at Heart Hotel?

Checkout is at 11:30 AM.

Does Heart Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 18 per vehicle applies.

Where is Heart Hotel located?

This family-friendly Hanoi hotel is located by the sea, within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street, Hoan Kiem Lake and Hanoi Old Town Night Market. Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 19 minutes by foot.

Heart Hotel Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 119 out of 241 reviews
Rating 8 - Good. 87 out of 241 reviews
Rating 6 - Okay. 24 out of 241 reviews
Rating 4 - Poor. 7 out of 241 reviews
Rating 2 - Terrible. 4 out of 241 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

maisonnave, perpignan france

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
j ai tout apprecie,la disponibilite du personnel sa gentillesse,son cote familial,la chambre,son entretien,le service du linge,le petit dejeuner servi par deux charmantes dames,tres bon accueil
Stayed 9 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Stayed 6 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Stayed 2 nights in Feb 2020

8/10 Good

Okyay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Hyejin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Sylvain, Montréal Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximités des grandes attractions, qualité prix corrdct, petit petit-déjeuner intéressant
Stayed 2 nights in Jan 2020

8/10 Good

Dylvain, Montreal, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
À proximité des attractions à moins de 2km. Personnel très accomodant.
Stayed 1 night in Jan 2020

8/10 Good

Jonas

Liked: Cleanliness, staff & service, room comfort

Mega godt for pengene

Vores ophold var meget godt. Vi boede her 2 nætter og synes det lå rigitg godt ift byen og søen og der hvor det sker.
Stayed 2 nights in Jan 2020

8/10 Good

Rhyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Stayed 1 night in Jan 2020

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, big room and friendly staff.

Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Stayed 1 night in Jan 2020

10/10 Excellent

Emrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk personal och läge

Fantastisk personal och bra och fräscha rum. Bra utsikt och nära till allt.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Stayed 1 night in Dec 2019

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and accommodating staff. A+ location smack in the middle of everything. The door to my room wasnt very soundproof but it didnt bother me much. Overall very happy with the hotel and I would stay there again.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
土曜日で、ホアンキエム湖周りの道路が歩行者天国になり、夜遅くまでイベントで大盛りあがりでした。静けさを求める人は、避けた方が良いです。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel in Hanoi.

Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Stayed 4 nights in Oct 2019

8/10 Good

Dale

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
직원들 친절도는 높으나 칫솔컵 불양 환풍기 먼지 가득 조금 지저분해 손이 들감 개미가 있어 사다 놓은 과일을 못먹게 되었내요
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
ホアンキアム湖まですぐの立地が最高でした。対応も良くてみなさん良い方で好印象でした。オーダー式の朝食も口コミ通りとてもよかったです。口コミで心配していたカギの件は確かに使いにくかったですが、基本的に2回回せば大丈夫ですのでコツさえつかめれば問題ないと思います。部屋からの眺めは気にしてなかったですが、レイクビューの方が良かったかなとちょっと思いました。またハノイに行く際には利用したいと思います。
Stayed 4 nights in Jul 2019

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and well located hotel

Friendly staff, nice rooms and super locotion for a cheap price.
Stayed 3 nights in Jul 2019