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Hotel Arenas

Beach hotel with a 24-hour front desk and a restaurant

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Photo gallery for Hotel Arenas

Room
Exterior
Room
Dining
Balcony view

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
  • Place, Mahahual Beach
  • Place, Costa Maya Port
  • Place, Mahahual Lighthouse

Rooms & beds

Bedroom

2 Double Beds

Spaces

Number of living rooms
Garden
Price is avg per night

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About the area

Mahahual

Located in Mahahual, Hotel Arenas is on the beach. Costa Maya Port and Maya Water Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mahahual Beach and Maya Chan Beach.

What's nearby

  • Mahahual Beach - 8 min walk - 0.7 km
  • Mahahual Lighthouse - 14 min drive - 3.5 km
  • Dolphin Discovery - 17 min drive - 5.6 km
  • Maya Water Park - 18 min drive - 5.7 km
  • Maya Chan Beach - 46 min drive - 5.6 km

Restaurants

  • ‪The Krazy Lobster - ‬18 min walk
  • ‪Maramao - ‬12 min walk
  • ‪Big Mamá - ‬15 min walk
  • ‪Malecon 21 - ‬10 min walk
  • ‪40 Cañones - ‬12 min walk

About this property

Hotel Arenas

Beach hotel with 24-hour front desk and restaurant
When you stay at this beach hotel, you can enjoy umbrellas and sunloungers.
Hotel Arenas offers 12 accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. This individually decorated and furnished accommodation includes desks. Beds feature Egyptian cotton sheets and premium bedding. This Mahahual hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.
Our prices include all fees. No hidden fees.

Amenities

Free WiFi
Restaurant
Air conditioning
Breakfast available
Bar
Room service

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before 11 AM
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for continental breakfast: from approximately USD 6.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Arenas pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Arenas?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at Hotel Arenas?

Checkout is at 11 AM.

Where is Hotel Arenas located?

Nestled on the beach, this Mahahual hotel is within 3 mi (5 km) of Mahahual Beach, Costa Maya Port and Maya Chan Beach. Mahahual Lighthouse and Maya Water Park are also within 3 miles (5 km).

Reviews

Hotel Arenas Reviews

6.4

6.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 30 out of 176 reviews
Rating 8 - Good. 45 out of 176 reviews
Rating 6 - Okay. 48 out of 176 reviews
Rating 4 - Poor. 24 out of 176 reviews
Rating 2 - Terrible. 29 out of 176 reviews

Reviews

4/10 Poor

Ramsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff wasbamazing, all fixtures very old, deteriorated from salt air, NO SARGAZO ALGAE REMOVAL = EXCESSIVE OFFENSIVE SIGHT AND ODOR ON THE BEACH. BEAWRE. Your imagination cannot begin to guess the terrible smell and sight of accumulated sargazo algae. Uf.
Stayed 1 night in Jul 2022

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities
Las imágenes no corresponden a la realidad y peor por la falta de criterio para el cheking, no cuenta con acceso a discapacitados y no hay atención para ello
Stayed 1 night in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night trip

It was fine the desk clerk helped with further transportation and the bar up the street was great
Stayed 1 night in Jan 2023

2/10 Terrible

xanthe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

We checked in , unpacked then went for dinner. Got a phone call to say they’d over booked so removed our bags from our room and left them outside near the road👿 this was at 10 pm😱 worst hotel ever, aggressive and rude so do not stay here,
Stayed 1 night in Jan 2023

4/10 Poor

Israel

Disliked: Cleanliness

Desagradable la estancia

Para empezar dijeron q no había pasado el pago y q no podían hacer nada porq las de contabilidad entraban el martes a trabajar, y pues me cobraron el uso de tarjeta de crédito, el club de playa una desepcion, sucia la playa, con olor desagradable, no hay interés por la limpieza, sencillamente, no les recomiendo el hotel por nada del mundo. Por 1800 pesos preferente otras opciones. El cuarto no tenía tele, no tenía potencia la agua de la regadera, solo te dan una sábana de cobija, muy desagradable la estancia en el hotel arenas, elijan otra opción.
Stayed 1 night in Aug 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Comprendo que la naturaleza es impredecible, pero no han limpiado en días la acumulación del sargazo y el olor era insoportable, no pudimos usar los camastros de playa por el olor tan desagradable. Y lo poco que limpiaron de sargazo lo tiraron en la parte de atrás del estasionamiento y por lo tanto no se puede usar el aire acondicionado porque se mete el olor característico de sargazo podrido. La piscina estaba sucia y no se puede usar.
Stayed 1 night in Jun 2022

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me cobraron más de lo que estaba en la publicidad, en el cuarto el cortinero casi callendose, el ventilador no funcionaba.. El cuarto no es lo muestran en las fotos . Mamá experiencia
Stayed 1 night in May 2022

8/10 Good

Ruben

Liked: Amenities, property conditions & facilities
Muy bien muy limpio mucha Atención
Stayed 4 nights in May 2022

2/10 Terrible

Frynee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Queja- inconformidad

No tienen higiene, hasta hongos en la regadera porque no lavan. Súper descuidado el hotel, las escaleras muy peligrosas , cayéndose las paredes, no hay servicio de restaurante. Pésimo lugar. Deberían de confirmar que este a la altura antes de recomendarlo No me dejaron cancelar
Stayed 3 nights in May 2022

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Feb 2022

8/10 Good

Carlos Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar

Muy bonito lugar
Stayed 1 night in Sep 2021

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE TODO. MUCHAS GRACIAS
Stayed 1 night in Sep 2021

10/10 Excellent

milena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing nice stuff. Happy to stay in this hotel.
Stayed 1 night in Jan 2021

6/10 Okay

A.D, Toronto

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: right at the beach that is beautiful, offer lots of services such as kayaks, bikes and tours; friendly staff; amazing view from the balcony. Cons: don’t have nets that stop mosquitoes from entering through the balcony. Once you spray insecticide, all of them fall on the bed and the floor. There were also roaches.
Stayed 1 night in Nov 2020

2/10 Terrible

PETER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ASQUEROSO

El hotel es un asco, sucio, descuidado y viejo. En el primer cuarto que me dieron habia miles de mosquitos adentro, imposible dormir en un lugar asi y al cuarto que me cambiaron tenia una cucaracha, un lugar asqueroso. El servicio es bastante regular. el internet no funciono ni un minuto. La regadera tira dos gotas de agua y el jabon es rosa venus como de motel barato. No volveria ni gratis. Las fotos son un absoluto engaño
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Me encantó la ubicación del hotel, está justo frente al mar; solo te divide una mini calle pero prácticamente tiene la playa enfrente. El hotel tiene camastros, hamacas en el agua y columpios. Realmente es un espacio muy cómodo, casi teníamos la zona para nosotros solos. Te prestan Kayaks sin costo y la playa es muy tranquila. La vista hacia el mar es muy bonita desde las habitaciones. Tiene alberca pequeña pero a gusto, solo que en la tarde hay muchos muchos muchos moscos, de requiere un repelente si o si.
Stayed 3 nights in Nov 2019

6/10 Okay

Cristina, Puebla

Liked: Staff & service
Disliked: Property conditions & facilities
El personal es muy amable, sin embargo, las instalaciones ya están muy descuidadas. La ubicación tiene mucho potencial pero si no le dan el debido mantenimiento, pronto, en un par de años, el hotel se caerá a pedazos.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación del hotel es perfecta, está alejada del centro (5min), no hay ruido, poca gente. La atención del personal es excelente, te ayudan en todo momento. Los precios son accesibles, los kayaks son gratuitos. Quizá debería de haber más opciones en el menú.
Stayed 5 nights in Jan 2020

6/10 Okay

Roxann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

If they did some maintenance it would be my favor-

Lovely location, it was a really nice place at one time but there has been virtually no maintenance. Way beyond shabby chic. Too bad too, staff is very friendly and helpful, lovely beach. If they did some upkeep it could be my favorite place to stay.
Stayed 2 nights in Jan 2020

4/10 Poor

ETNNA, Estado de mexico

Disliked: Property conditions & facilities
Buenas tardes el hotel no es ni la mitad de lo que aparece en las fotos es un hotel muy sucio y viejo o decuidado. Hsy hotels mucho mas baratos y de mejor calidad Uds deberian de verificar el establecimiento y no guiarse por las fotos alteradas que ellos ponen
Stayed 1 night in Jan 2020

6/10 Okay

Fer, Cancun

Liked: Cleanliness, staff & service
El lugar es viejo y descuidado, sin embargo la atencion es excelente.
Stayed 1 night in Oct 2019

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bord de mer

Bord de mer. Le dernier hotel de la route goudronnée, donc un peu à l'écart pour aller vers le "centre" (800 mètres environ ?). Prêt gratuit d'une sort de kayak, avec gilet de sauvetage. On a essayé à 2 pour aller voir des poissons. Mais pas trop vu, seulement quelques uns, à cause des sargasses (herbes). D'après la personne à l'accueil, il doit y avoir des tortues, vers la barre de corail, mais c'est loin. Heureusement que le courant nous ramenait vers le rivage.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowlegeable staff. Restaurant food dishes are delicious with an authentic flavor.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable volveria otra vez Chicascrecepcion muy amabled
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Cumple con lo que indican en su anuncio pero ya está muy deteriorado y sin mantenimiento por lo que el costo se me hace excesivo, desde las llaves de la regadera hasta las tazas y cafetera parecen sucias todo el tiempo por lo viejas. El personal es de 10, son muy accesibles y te apoyan en lo que pueden, lástima que no sean opción para comer o desayunar ya que es poca la variedad y el lunes descanso el chef por lo que no tuvieron servicio.
Stayed 4 nights in Oct 2019