4/10 Poor
Carina
Feb 21, 2025
The property’s location was fantastic. The hotel grounds and gym were excellent. Unfortunately the room was tired and needs an update, eg bathroom tile grout is mouldy and falling out. One good bonus was the kitchenette in the room, but not well equipped. The most disappointing experience was that we were given a room that we found out upon check in at 3:30 pm that the room had no running water. They kept saying they were looking into it and we asked whether they would move us to another room but all they stated several times within two hours was that they were fixing the problem. At 6:30 we had water: when we came back from dinner at 9:30 there was no cold water which meant the toilet wouldn’t flush and too hot for showers since there was only hot water. They said they’d call us back and when they did at 11pm they said it couldn’t be looked at until 9:30 am the next morning. They finally offered us another room when were already in bed. We declined and said we’d call in the morning if the issue persisted. We checked out early and informed the front desk of our disappointed to which she replied and kept insisting they offered us another room, which they did, at 11pm.
Carina
Stayed 1 night in Feb 2025