2/10 Terrible
Thomas B.
16 Oct, 2025
Liked: Cleanliness
Disliked: Communication, location
Mattress too big for New bed.Door to bedroom would only open enough to squeeze into the bedroom. The door rubbed against the floor.Air conditionersThere are 3 Ac’s in the apartment. All of them not working properly. The AC in the living room/kitchen area blew out air but the temperature controls did not work. This was confirmed by technician sent by the owner. Same in another bed room, but at least it cooled the room unfortunately too much at times. Partial burn out in Plug board with only 2 sockets working affected the AC in other bedroom. Fixed by visiting renter after 4 nights of little or no sleep.WiFiThe modem was NOT switched on. TVTv not working till 5th day. TV channels were world wide news channels, National geographic channel, history channel and one Disney channel.We were told by your technician there was dangerous wiring with regard to the TV.No instructions for washing machine.SecurityThe lock on the inside of the apartment entrance door would not lock thereby causing us to feel a bit unsafe in the apartment.We had to buy kitchen roll to land toilet roll.I am asking for a full refund as I have often used VRbo and Hotel.com especially in America and never experienced anything close to this before. We have had no apology from the owners either.
Thomas B.
Stayed 7 nights in Oct 2025
