The villa is very clean, spacious and well-kept, with comfortable beds. The garden is beautiful and the pool is fantastic. Check-in went smoothly. The location is excellent.
The stove didn’t produce enough heat, which made cooking impossible— it took nearly 20 minutes just to boil a single glass of water. As there was no kettle available, we had to use the microwave to heat water for coffee, which was inconvenient. This was quite disappointing, especially since one of the reasons we booked this villa was the option to cook meals and reduce dining expenses.
When I reached out via WhatsApp, the representative informed me that:
The stove’s setup is standard to help prevent power outages.
If I needed a kettle, I would have to drive to Garda to get one.
I was then referred to another number for further assistance. I had hoped the representative would take the initiative to resolve the issue rather than redirect me. Given that we were unable to boil water, it would have been reasonable to send someone to check the stove and, if it couldn’t be fixed, to provide a kettle on the same day.