Overall, the physical unit was okay, but below average compared to the 60 plus short term rentals in which we’ve stayed. The communication was sorely lacking. Someone reached out to us on whats app and asked us to click on a link to pay for the unit. We use the VRBO app for consumer protection and I would expect them to contact through VRBO prior to that. It went downhill from there. Check in is cumbersome and that could be improved by telling us in advance when they would give instructions on how to get into the unit. They had online videos and we had to watch them several times to figure it out. There were no instructions on how to use anything in the unit. We asked them if there were instructions we couldn’t find or online and only received a sorry,….no. I followed up by confirming that ——just to be clear, you are not going to provide my assistance to help us figure out things like how to operate window shutters, air conditioning, TV appliances etc—— and received no communication back. We managed through trial and error by locating power switches under tables etc. We never did figure how to operate the stove top or if it even works. The place was poorly stocked—they had a coffee maker that required pods but no pods were provided, no paper towels, we ran out of toilet paper on day 3 because there were only 2 partial rolls provided, batteries were missing in the mini split remote. There is a lot of room for improvement.