Verified review
2/10 Terrible
Tiffany B.
6 Nov, 2026
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Our experience at this property was extremely disappointing and fell far below expectations. Upon arrival, we encountered numerous serious issues: a broken front door lock, a strong mold and mildew smell, no working hot water, and an inoperable jacuzzi.Additionally, we were never informed that a housekeeper was living in an adjacent space directly next to the master bathroom, raising significant privacy concerns. The situation escalated when the gate attendant took our keys and instructed us to leave.Throughout this ordeal, we made more than 14 attempts to contact the host in an effort to communicate these issues and find a resolution. Unfortunately, our attempts went unanswered, leaving us without any assistance or support.Ultimately, the property's condition, lack of essential amenities, unexpected privacy concerns, and complete lack of communication left us with no choice but to find alternative accommodations.These were not minor inconveniences or normal wear and tear. They were significant issues that made the property unsuitable for our stay and seriously disrupted our trip. We booked based on the listing and expectations set by the host, and this experience fell dramatically short.We would not recommend this property.
Stayed 3 nights in Oct 2026