Still Waters Log Cabin Sits in a Mountain Lake Setting. Amazing Views!

Thanks for staying at Stillwaters Cabin at Watauga Lake. We appreciate your choosing our property and taking the time to leave a great review so future guests have a greater understanding of the experience we try to provide to each and every guest. We hope you will return again in the future!

Thank you for returning to our property again this year. We appreciate you returning and also taking the time to provide a great review.

Thank you for staying at our property and your great review. Hope you stay at our log home again.

Thank you for staying at our property, and providing a review. Unfortunately, it looks like you thought our house with the high elevation long range views was right on the lake. While the house does overlook the lake, it is about 1/4 mile to the community boat dock/lake access.

Thank you for staying at our property, Still Waters Cabin at Watauga Lake. We appreciate you taking the time to leave a review. I hope you will come back and stay again in the future.

Thank you for taking the time to provide a great review of our property. We appreciate that you chose to stay at Stillwaters Cabin at Watauga Lake. We hope you will return again sometime.

Thank you for staying at our property, Stillwaters Cabin at Watauga Lake. We appreciate your time and effort to provide feedback. Thank you for providing a great review.

Thank you for choosing to stay at our property, Still Waters Cabin at Watauga Lake. We really appreciate your great review and feedback. I am glad to see that we provided just the experience you were looking for. We hope you will consider staying at our property again in the future. There really are great things to see and do in the area all year long.

Thank you for staying at our property, Stillwaters Cabin, and providing a great review. We appreciate repeat guests. Hope you choose to stay at place again.

Thank you for staying at our property, Still Waters Cabin at Watauga Lake. We appreciate you taking the time and providing a detailed review. Based on your feedback, we plan to consider upgrading 1 or 2 bedrooms with King Size beds in the next year or so. Hope you will stay again in the future.

It was an unfortunate situation that the guest had a vehicle break down at our property. I explained that I was not expecting any guests to the house for the next couple days, and it was no issue leaving the vehicle at the property for 2-3 days. However, the vehicle was left abandoned at my property for approximately 2 weeks, negatively impacting future guests staying at the property. Needless to say, broken down abandoned vehicles at the property do not leave a good impression with newly arriving guests. I thoroughly explained to Jose additional charges would be incurred due to the inconvenience to my guests and my management of the property by having to work around the abandoned vehicle. I tried contacting the rental company multiple times to have them retrieve their vehicle. The rental car company would not work with me since I had not rented the vehicle. I also contacted multiple towing companies before I found one that finally agreed to tow the abandoned vehicle. The rental car company did send a mechanic after the first full week, but when they could not start the vehicle they also left the vehicle behind and told me “good luck” as they do not expect any responsible party to claim the vehicle. Unfortunately, in this case I had no choice but to charge our guest for abandoning a vehicle at our property for an excessive period of time beyond the agreed 2-3 days.

Thanks for staying at Stillwaters Cabin at Watauga Lake. We appreciate your choosing our property and taking the time to leave a great review so future guests have a greater understanding of the experience we try to provide to each and every guest. We take feedback very seriously, and will work to improve in the areas you suggested. The beds and mattresses are still fairly new, but we do plan to upgrade some of the rooms with king size beds and new mattresses in the near future. The majority of revenue we receive goes back into improving our property, to continue to provide a great guest experience. We hope you will return again in the future!

Thank you for providing a review/feedback. The house has 2 above ground levels and a walk out lower level/basement. The second level and the basement level temperatures are typically different from each other throughout the year. The basement bedroom and game room will tend to be cooler than the bedrooms on the second floor throughout the year.

Thank you for staying at Stillwaters Cabin at Watauga Lake. We appreciate your feedback, and are disappointed to hear that you were not fully satisfied with your stay. We strive to ensure everyone experiences a 5 star stay/experience. Our pricing strategy is to remain competitive with the market and provide value to our clients. We also reinvest time and resources into the property each year with various upgrades to improve guests experience.

It’s unfortunate that you did not find our log home to your satisfaction and appreciate all that it has to offer. First, if you experienced any issue, found something unsatisfactory, or did not know how to operate something you could have contacted me directly or through the app, and we could have addressed most any issue that may have come up. We are very responsive to things that may come up. We have a variety of companies contracted to service our property which includes: the trash, cut the grass, clean our home between guests, regular bugs/pests treatment, clean the hot tub between each guest, inspect the property after each guest, and a general contractor to address any type of maintenance issue that may come up. We have bear resistant and critter proof trash cans, it is not meant to be human proof or for security. There are instructions on the trash cans, available online, or you could contact me directly. There has been an increase in bear activity this spring and into the early summer. I happened to be at the property the week prior to your arrival, and ensured there was no litter on my property. We cannot control what may happen at the homes nearby if bears or critter get into their trash and their clean up response. arrived. Our boat dock and nearly everyone nearby had their boat docks destroyed by the unexpected hurricane weather that hit NC and TN last September. Our new boat dock was scheduled to be installed and operational by May 1st. Unfortunately the work fell behind schedule. Several weeks prior to your arrival I sent a message explaining the situation with the boat dock and I could not ensure the work would be completed prior to your arrival. The response received was something like “thanks for the information/update. The week prior to your arrival and in weeks following there is no musty smell as described. If you operate the AC, then there is no heat source in the basement. If you operate the gas fireplace on the main level that, we ask everyone not to use after May 1st, then no heat will turn on to heat the basement. If you operate the A/C and the fireplace at the same time, the the basement is likely to get very chilly. Many gas fireplaces provide very little heat and all about ambience. The unit we have at our house is intended as a true back up heat source for winter months, and will effectively heat the 1st and second level of the home on the coldest winter days. Operating it in May can make the house very warm on the first and second floors. Yes, like many homes we have one thermostat on the main level. I am not sure what this means: “The space was piece-mealed and thrown together to suit the bare minimum? The kitchen is equipped with most anything you may need. We do suggest if you have specific needs or specific items desired then you may want to bring those items with you. We do have regular exterminator visits which could lead to a random dead bugs found inside the house. Having just been at the house and the cleaning company cleaning the property just before your arrival, I’m not sure how many bugs can be collected in such a short period of time, and the home is a log home in the middle of the forest on the mountain side. The hot tub was clean and in great working condition just days before your arrival, and I also had our hot tub service clean it prior to your arrival, and after your departure. No such condition was reported to me by our service tech or by you the guest. I could have sent somebody out to check on it if you were unhappy with it had you contacted me. How many chairs became unusable during your stay? Again we were not contacted about this issue, and we did not find any damaged or broken furniture at the house following your stay. Yes the grill is very new, which is a great example of how we work to replace old worn items when needed, with quality replacement items in addition to our care and maintenance of our property, home, and amenities. Our housekeeping crew and hot tub service provider are regularly complimented by other guests in how great their work is and how clean the house and hot tub are. Not sure what could have gone wrong here. The heat and A/C unit is oversized for our space, and works extremely well, not sure what could have changed during your stay? Not sure what what this means “updated availability to the listing would be great” Again I think many of the issues and concerns expressed here could have been addressed with better communication.

The guest checked in on Saturday evening, and the house was rented the week prior without any reported issues. Between midnight and 430 am the guest messaged me at least 3 times complaining of noises. Initially reported as a loud car engine revving noise, second noise was described as a loud grinding sound, and the third noise reported was described as a loud banging sound similar to a jackhammer. I responded to each message throughout the night in a timely manner, and asked follow up questions to try and sort out the described noises that were reported to be happening every hour and lasting up to 1 minute each time. None of my questions asked to the guest to help me diagnose any mechanical problems were provided any response by the guest. The very next day, on a Sunday, I had a maintenance technician at the house to diagnose and try to resolve the reported issue. The technician checked all the mechanical systems at the house, and did not find any issues or anything making any abnormal noises. While attempting to diagnose the reported sounds the technician was at the house over 2 hours and the noise was never heard, which does not help to diagnose the issue. No noises were reported again until Monday evening and Tuesday evenings. Each time I had a maintenance technician respond to the house to try to hear the sound and diagnose the issue. Again, no sound previously reported was heard despite being at the house upwards of 2 hours each time. At this point my maintenance technicians and I agreed that the only thing we could think of that may be causing a banging sound would be in the home plumbing/pipes system. The maintenance techs drained and recharged the entire house water system several times, but ultimately this did not solve the issue. We then reached out to a plumber to have them evaluate, diagnose, and hopefully resolve the unverified issue described by the guest. I could not locate a plumber to travel to the house’s somewhat remote location until Thursday or Friday. Once I knew that it was likely that I may not be able to resolve the issue until Friday or possibly after the end of the guest’s stay on Sunday, I immediately reached out to the guest on Wednesday morning. I explained the situation to the guest, and was very upfront that I may not be able to resolve the issue until Friday or possibly not during their stay. Since nobody was able to verify the noises, I had no reference of how unmanageable the situation was for the guest as it related to being a distraction and continuing their stay. I asked the guest if they wanted to stay, and also understood if the preferred to depart the property early. Wednesday afternoon the guest notified me that they decided to depart early, and departed the property around 8pm that evening. In the following days I had a plumber come out to the house and they tried to replicate the noises described in the pipes/plumbing and were not successful in recreating the condition or noises described despite being at the house several hours each time. About a week later I was able to stay at the property. In the third day of my stay, there was a minor banging noise coming from the pipe stack inside the wall near a bathroom. The noise lasted about 10 seconds in total. Across a 6 day period I heard the minor banging sound 3 times, each occurrence was about 5-10 seconds. Experiencing a sound first hand finally helped us diagnose the issue, and take appropriate steps to resolve this minor issue. Regarding other reported issues: No cell service? There is cell service in the area, but how well your phone works depends on your provider’s coverage area. Some work better than others. AT&T doesn’t seem to work well. If you connect a modern mobile phone to the house internet it should function perfectly, and there is no need to leave the property to make a call. Given Internet supported use of cell phones, we no longer maintain a hard like home phone at the property. The guest’s phone seemed to work fine between midnight and 430 am when they were complaining about noises. The view? The view in the photos is still exactly the same view you can expect to see at the property. I even added a new photo of the view at the property during my most recent visit. The property below the house is steeply sloped mountain side property. The undergrown and regrowth of trees takes 10 years to regrow and start to impact the view. We are in year 8, and we have a tree contractor scheduled to clear the view area of tree and underbrush regrowth. I did find and pick up one can and one wrapper around the property when I was there. You can leave your car parked along the roadside pull off area near the dock, but you cannot use or park in the nearby homes driveways near the dock. We do have kayaks available for guests to use that are secured on a rack at the house. The dock is not secure and we have recently had our property left unattended at the dock disappear in the last year. We have lost a canoe and 2 kayaks, so we can’t leave the new kayaks at the dock anymore which is truly unfortunate. Our house is on a mountain side access road in a neighborhood where each house has 2-5 acres of property….yes there are other homes on the same road. Varying temperatures by level. The house does not have multiple temperature zoning for the hvac system. The rules of thermodynamics will apply. The walkout basement level will be cooler throughout the year. The upstairs level will typically be warmer throughout the year. The thermostat is located on the main level. We do recommend during the summer months to turn on the ceiling fans and other fans upstairs to get the air moving and to cool more evenly. If you do follow the fan recommendations it does make the upstairs comfortable. Cameras. We do have security cameras on the exterior of the property to help with potential security concerns. This is clearly described in the listing, even describing the purpose and view of each camera. It was great to hear that the pool table and ping pong table was a positive comment.