The key collection site is at the laundrymat across the street. The given number pad code did not work, I called them up. I requested for a new code or send someone in-person instead, but the person on the phone made an enormous ruse of a front and back conversation, about the right doors and windows inside the laundrymat, some malarkey of clockwise and anti clockwise of turning of the knob, and he even requested me to send him pictures of the number pad door in question, as though he was doing this for the first time, and even though everything was monitered through the half a dozen cameras inside the laundrymat. No apologies were rendered, it was overall an utter time wasting ordeal, for what was supposed to be a straightforward task of picking up the keys. Inside the apartment, the drains in the kitchen sink, and the toilet sink were clogged. Contrary to the scenic views from the apartment, the kitchen utensils were in very poor condition, not what you expect from a such an establishment. You are mostly paying for the views, not the apartment and its material effects and comfort per se.