Entire home

Beautiful Victorian Home in Downtown! Walk to Pool

Photo gallery for Beautiful Victorian Home in Downtown! Walk to Pool

Living room and entrance
Gas fireplace and flatscreen TV in living room
Living room with fireplace
Living room
View from study

Reviews

9.4 out of 10
Exceptional
4 bedrooms2+ bathroomsSleeps 10

Popular amenities

  • Onsite parking available
  • Pet-friendly
  • Kitchen
  • Washing machine
  • Air-conditioning
  • Barbecue grill

Explore the area

View in a map
Glenwood Springs, CO
  • Place, Glenwood Hot Springs
    ‪7 min walk‬
  • Place, Yampah Spa and Vapor Caves
    ‪12 min walk‬
  • Place, Iron Mountain Hot Springs
    ‪1 min drive‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪39 min drive‬

Rooms & beds

4 bedrooms (sleeps 10)

Bedroom 1

1 King Bed

Bedroom 2

2 Single Bunk Beds

Bedroom 3

1 Queen Bed

Bedroom 4

1 Queen Bed

Common Spaces

1 Single Bed

2 bathrooms, 1 half bathroom

Bathroom 1

Toilet

Bathroom 2

Bathtub or shower · Toilet

Bathroom 3

Toilet · Shower only

Spaces

Kitchen
Balcony
Garden
Dining area

About this property

Beautiful Victorian Home in Downtown! Walk to Pool

This beautifully restored two story Victorian home is located within the heart of downtown, steps from excellent restaurants, unique shops, the historic train station, the Hot Springs Pool, the Rio Grande Bike Trail and numerous other biking and hiking trails.

DISCOUNTS
As a Keylink guest we are pleased to offer you a 10% discount at Glenwood Adventure Company with the purchase of online tickets! You will receive this discount code plus a link to promotional offers at Iron Mountain Hot Springs and Glenwood Caverns Adventure Park in an email three days prior to your arrival.

This historical home, built in 1908, features 4 bedrooms plus a loft and 2.5 bathrooms and can accommodate up to 10 people. The main level features high ceilings, beautiful woodwork and light fixtures and a gas fireplace, ideal for evenings spent playing games or relaxing after an adventurous day of exploring our quaint town!

The updated kitchen is well equipped with anything you may need and there is seating for 9 in the dining room and breakfast bar area. In warmer months, enjoy relaxing or dining on the deck, within the nicely landscaped fenced in yard, perfect for your furry family member.

On the main level, the primary bedroom, or the Sunflower Suite, is bright with beautiful stained glass windows, colorful artwork, vaulted ceilings and a queen bed and an en suite bathroom. French doors open onto a private patio. The second bedroom on the lower level is a delightful room with a crystal chandelier and a single bed.

The stairwell leading to the upper level opens up to the Honey Pot Loft, a winnie the pooh themed room with a low double bed, rocking chair and toys. There is no door on this loft room. This cozy space is great for kids! There are also two comfortably furnished bedrooms, both featuring European antiques, one with a small en suite bathroom.

IMPORTANT TO NOTE
THIS IS A NON SMOKING PROPERTY. The use of tobacco, cannabis or vapor devices is strictly prohibited. Disregarding this Rule may result in a fine.

Travel Protection: We HIGHLY recommend purchasing our trip cancellation insurance as there are NO REFUNDS if canceled within 7 days of arrival, regardless of the reason (including illness, flight delays, weather, road conditions, etc.). Protect your vacation with RentalGuardian in case of cancellations, emergencies, and more. Specifics will be provided in your confirmation email so you can get started and travel with peace of mind.

Dog friendly, limit of 3 dogs. PLEASE INQUIRE ABOUT PET FEE. Must be crated when left alone. Please request to review our Dog Rules prior to your arrival.

This home has recently had new carpeting installed. Please remove shoes and take extra care to not let animals damage or soil the carpets.

This home does not have air conditioning, however, the two upstairs bedrooms have AC window units and the lower level has fans for your comfort.

Included in the price of your rental is an Administrative Fee for $59. This is required protection insurance provided by Waivo for up to $2500 in accidental damage. The full agreement and list of coverage details can be found in the Additional Rules section on the checkout page.

BED & BATH CONFIGURATIONS:
Main level:
Primary Bedroom: (Queen)
Primary En Suite: (Shower)
Bedroom 2: (Twin)
Half Bathroom

Upstairs:
Bedroom 3: (Twin & Full)
En Suite Bathroom: (Tub & Shower)
Bedroom 4: (2-Twins)
Loft: (Queen)

LOCATION
As the ideal home base, you are walking distance to:
• Downtown Glenwood Springs (2 blocks)
• Glenwood Hot Springs, Iron Mountain Hot Springs Pools
• Glenwood Caverns Adventure Park
• Glenwood Vaudeville Review
• Gold Medal Flyfishing in the Roaring Fork and Colorado Rivers
• Rio Grande Trail (42 miles of bike trail from Glenwood Springs to Aspen)
• Dog Park (along the Rio Grande Trail)
• Hiking, biking and snowshoeing trails
• Shuttle stop for Sunlight Mountain Resort

And a short drive to:
• World class skiing at Aspen, Snowmass and Vail
• Local ski favorite, Sunlight Mountain Resort
• Cross country skiing
• Snowmobile tours
• Fly fishing (miles of Gold Medal rivers)
• White water rafting
• Kayaking, paddle boarding, canoeing
• Golfing (excellent courses nearby)
• Horseback riding

Conveniently located within the heart of downtown Glenwood Springs and near so many outdoor activities within the amazing Roaring Fork Valley, this charming Victorian home is the perfect mountain getaway with family friends!

LOCATION
As the ideal home base, you are walking distance to:
• Downtown Glenwood Springs (2 blocks)
• Glenwood Hot Springs, Iron Mountain Hot Springs Pools
• Glenwood Caverns Adventure Park
• Glenwood Vaudeville Review
• Gold Medal Flyfishing in the Roaring Fork and Colorado Rivers
• Rio Grande Trail (42 miles of bike trail from Glenwood Springs to Aspen)
• Dog Park (along the Rio Grande Trail)
• Hiking, biking and snowshoeing trails
• Shuttle stop for Sunlight Mountain Resort

And a short drive to:
• World class skiing at Aspen, Snowmass and Vail
• Local ski favorite, Sunlight Mountain Resort
• Cross country skiing
• Snowmobile tours
• Fly fishing (miles of Gold Medal rivers)
• White water rafting
• Kayaking, paddle boarding, canoeing
• Golfing (excellent courses nearby)
• Horseback riding

Conveniently located within the heart of downtown Glenwood Springs and near so many outdoor activities within the amazing Roaring Fork Valley, this charming Victorian home is the perfect mountain getaway with family friends!

• Please DO NOT text displayed phone number since this number does not receive texts.
• Minimum age requirement of 25 to rent this property.
• Check-in time 4:00PM, Check-out time 10:00 AM
• Extra person charge of $20/night applies for more than 8 guests.
• Additional clean required for stays of 14 days or more. PLEASE INQUIRE.
• Additional cleaning fee for excessive cleaning or laundry may apply.
• A limited stock of basic guest supplies are provided to start off your stay.
• A drip coffee maker is provided. Please bring your favorite ground coffee as it is not supplied.
•Special events or larger gatherings are not permitted, maximum of 10 guests.
•For security purposes the exterior of the property is under 24 hour video surveillance.
• Cancellation Policy:
Airbnb: Full refund if cancelled at least 30 days of arrival, 50% refund if cancelled at least 7 days of arrival, NO refund if cancelled less than 7 days of arrival
Vrbo: Full refund if cancelled at least 30 days of arrival, 50% refund if cancelled at least 14 days of arrival, NO refund if cancelled less than 14 days of arrival.
Keylink: Full refund if cancelled at least 30 days of arrival, 50% refund if cancelled at least 14 days of arrival, NO refund if cancelled less than 14 days of arrival.
• Rates and amenities are subject to change without notice.

Fully licensed with the City of Glenwood Springs. License # 18-004
HOUSE RULES
A. Guest is responsible for all occupants of the home and must require that all rules herein, as well as the within the Guest Rental Agreement, are followed.
B. No one under the age of twenty-five (25) shall rent this property. All children must be under direct adult supervision at all times.
C. It may be requested that Guest take trash to the curb on the scheduled day(s) of trash removal, and not before, per the Guest Guide located within the Property.
D. Quiet hours are from 10:00 PM - 8:00 AM daily. Quiet hours consist of no music and keeping all audio at a minimum level out of respect for the surrounding residents.
E. Additional persons above the maximum occupancy of the home may NOT stay overnight at the Property.
F. Guest is responsible for any fine and/or violation that is imposed on the Homeowner due to the negligence of any person permitted on the Property by Guest.
G. Guest agrees not to use the Property for any unlawful purpose, including but not limited to, the sale, use or possession of illegal drugs on or around the Property.
H. Absolutely no hazardous materials are permitted to be in or around the Property at any time.
I. The burning of candles is not permitted within the Property, with the exception of birthday candles.
J. Under no circumstances may a stove, oven or range be used as a source of heat. All appliances are to be used only for their intended purpose.
K. Charcoal and Gas Barbecue grills may not be used inside any structure located on the Property.
L. Guest may not bring a grill (of any type) or fire pit for use on the premises.
M. Tents or other structures may not be erected on the Property without written approval.
N. Commercial photography or filming is not permitted on the Property.
O. All windows and doors must remain closed during inclement weather.
P. Guest shall notify Manager of any pest control problems.
Q. The use of any provided swimming pool or hot tub is at Guest`s own risk. Guest further understands that any interruption of use will not alter or change any of the terms of this Agreement.
R. Guest may not block the fire escape at any time.
S. The Homeowner does not permit gatherings at the Property. A disturbance caused by Guest or any person permitted on the Property during Guest`s stay which results in any police action or complaints from neighbors is considered sufficient cause for immediate termination of this Agreement with immediate eviction and forfeiture of all monies paid as permitted by law.
T. No towels or linens shall be taken from the Property. A cleaning fee is automatically added and charged for each confirmed reservation. Guest is expected to leave the Property in a neat and orderly condition. An additional cleaning fee may apply if excessive cleaning or trash removal is required upon Guest`s departure.
U. A mandatory damage protection policy fee for third-party accidental rental damage insurance will be automatically charged to each booking.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
default

Events

No events allowed
default

Pets

Pets allowed
default

Smoking

Smoking is not permitted
HOUSE RULES A.

Important information

You need to know

Property # 1207256vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Glenwood Springs

Located in Downtown, a neighbourhood in Glenwood Springs, this holiday home is near theme parks and near a water park. Glenwood Hot Springs and Iron Mountain Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Colorado River and Glenwood Caverns Adventure Park. Glenwood Springs Center For The Arts and Glenwood Springs Recreation are also worth visiting. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the sledging and snowmobiling.
Map
Glenwood Springs, CO

What's nearby

  • Frontier Historical Museum - 2 min walk - 0.2 km
  • Glenwood Hot Springs - 7 min walk - 0.6 km
  • Two Rivers Park - 10 min walk - 0.9 km
  • Yampah Spa and Vapor Caves - 12 min walk - 1.0 km
  • Iron Mountain Hot Springs - 1 min drive - 1.9 km

Getting around

  • Glenwood Springs Station - 7 min walk
  • Vail, CO (EGE-Eagle County Regional) - 34 min drive

Restaurants

  • ‪Glenwood Canyon Brewing Company - ‬7 min walk
  • ‪Annie’s Cafe And Bakery - ‬10 min walk
  • ‪Doc Holliday's Saloon & Restaurant - ‬4 min walk
  • ‪El Tapatio - ‬5 min walk
  • ‪Village Inn - ‬12 min walk

Frequently asked questions

Is Beautiful Victorian Home in Downtown! Walk to Pool pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at Beautiful Victorian Home in Downtown! Walk to Pool?

As of 10 May, 2026, prices found for a 1-night stay for 2 adults at Beautiful Victorian Home in Downtown! Walk to Pool on 4 Apr, 2027 start from S$713, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Beautiful Victorian Home in Downtown! Walk to Pool?

On-site parking is available at the property.

What time is check-in at Beautiful Victorian Home in Downtown! Walk to Pool?

Check-in begins at 4:00 PM.

What time is check-out at Beautiful Victorian Home in Downtown! Walk to Pool?

Checkout is at 10:00 AM.

Where is Beautiful Victorian Home in Downtown! Walk to Pool located?

Located in Downtown, this holiday home is within a 5-minute walk of Frontier Historical Museum and Colorado River. Glenwood Hot Springs and Iron Mountain Hot Springs are also within 1 mile (2 km). Glenwood Springs Station is 7 minutes by foot.

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 96 out of 131 reviews
Rating 8 - Good. 25 out of 131 reviews
Rating 6 - Okay. 6 out of 131 reviews
Rating 4 - Poor. 3 out of 131 reviews
Rating 2 - Terrible. 1 out of 131 reviews

9.4/10

Cleanliness

10/10

Staff & service

8.0/10

Property conditions & facilities

9.8/10

Check-in

9.4/10

Communication

9.8/10

Location

9.4/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Jill C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The home was immaculate and elegant. Everything needed was there with lots of extra touches. I will definitely come back.
Stayed 2 nights in Feb 2026
Response from VrboOwner on 3 Mar, 2026
Hi Jill, Thank you so much for your thoughtful review! We’re so glad you enjoyed your stay at Crystal Phoenix and appreciated the immaculate condition and elegant feel of the home. We truly take pride in keeping it exceptionally clean and well-stocked, so it means a lot that you noticed the extra touches. We would absolutely love to welcome you back anytime!
Verified

10/10 Excellent

KARLA R.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house is adorable and was perfect for our entire family. It is very comfortable - temperature, beds, etc. And lots of extras were left if needed.
Stayed 4 nights in Jan 2026
Response from VrboOwner on 13 Jan, 2026
Hi Karla, Thank you so much for your kind words and for staying with us at Crystal Phoenix! We’re thrilled to hear the home was perfect for your whole family and that you found it comfortable in every way. We’re also glad the extra touches were helpful. It means a lot to know you felt at home, and we’d love to welcome you back anytime!
Verified

8/10 Good

Seth R.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely little house two blocks off the main street in Glenwood Springs. Many amenities provided with clear instructions and guides conveniently placed.
Stayed 5 nights in Dec 2025
Response from VrboOwner on 2 Jan, 2026
Hi Seth, Thank you so much for staying at Crystal Phoenix! We’re glad you enjoyed the home’s convenient location just a couple blocks from downtown Glenwood Springs and found the amenities and guides helpful. We’d love to welcome you back anytime you’re visiting the area again.
Verified

10/10 Excellent

tim f.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful location and chatming house very functional and comfortable
Stayed 3 nights in Nov 2025
Response from VrboOwner on 15 Nov, 2025
Hi Tim! Thank you so much for your lovely review! We’re delighted to hear you enjoyed the wonderful location and found Crystal Phoenix both comfortable and functional. We’d love to host you again in the future!
Verified

10/10 Excellent

christy C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house was great for our family. Everything was close by, downtown life was fun. The hot springs was fantastic. Thank you.
Stayed 2 nights in Nov 2025
Response from VrboOwner on 29 Nov, 2025
Hi Christy, Thank you so much for your wonderful review! We’re thrilled to hear the house worked well for your family and that you enjoyed being close to downtown. It really is a fun area. We’re also glad you had a great time at the hot springs! We appreciate you staying with us and would love to welcome you back to Crystal Phoenix anytime.
Verified

8/10 Good

Dori F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location

Liked the location and fenced in yard
Stayed 3 nights in Jul 2025
Response from VrboOwner on 22 Jul, 2025
Hi Dori! Thank you for your review of Crystal Phoenix! We're glad you enjoyed the location and that the fenced-in yard was a plus. We’d love to host you again in the future!
Verified

10/10 Excellent

Scott F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful place

Location is amazing and very easy to walk to the hot springs and most activities!
Stayed 3 nights in Apr 2025
Response from VrboOwner on 13 May, 2025
Hi Scott! Thank you for your kind words for Crystal Phoenix! We're so glad you enjoyed the amazing location and found it easy to walk to the hot springs and nearby activities. We hope to have the opportunity to host you again!
Verified

8/10 Good

Elizabeth D.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location for walking to the pool and downtown. There was enough room for our family of 9 to sleep comfortably.
Stayed 2 nights in Aug 2025
Response from VrboOwner on 30 Aug, 2025
Thank you for your review! We’re so glad the location worked well for you and that the home had plenty of space for your family to be comfortable. We’d love to host you all again in the future!
Verified

8/10 Good

Aimee W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Location

Great location in town, close to the springs, Doc Holliday hike, bars, and restaurants. Highly recommend the stay.
Stayed 2 nights in Apr 2025
Response from VrboOwner on 22 Apr, 2025
Hi Aimee! Thank you for the great review of Crystal Phoenix! We're so glad you enjoyed the convenient location and had a chance to explore the nearby springs, Doc Holliday hike, and local spots. We truly appreciate the recommendation and would love to host you again!
Verified

10/10 Excellent

Amber B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Location!

Our group loved how walkable everything was and being able to bring ours dogs was a plus!
Stayed 2 nights in Mar 2025
Response from VrboOwner on 1 Apr, 2025
Hi Amber! Thank you so much for your kind review of Crystal Phoenix! We're thrilled to hear your group enjoyed the walkable location and that bringing your dogs made the stay even better. We'd love to welcome you all back—pups included—anytime!
Verified

8/10 Good

Janet C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
We had a great time. Loved the location. Ran out of toilet paper...no extra rolls.
Stayed 3 nights in Sep 2025
Response from VrboOwner on 23 Sept, 2025
Hi Janet! Thank you so much for your review! We’re delighted you enjoyed the Crystal Phoenix and its great location. We’re so sorry you ran out of toilet paper and wish you had reached out during your stay—we would have been happy to bring more right away. We truly appreciate your feedback and would love to welcome you back for an even smoother visit next time.
Verified

10/10 Excellent

Cheyenne H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful Place

Clean, enough rooms/beds to accommodate our group, amazing location and great communication! Would book again.
Stayed 2 nights in Mar 2025
Response from VrboOwner on 29 Mar, 2025
Hi Cheyenne! Thank you so much for the wonderful review of Crystal Phoenix!! We're so glad the home was a great fit for your group and that you enjoyed the location and communication throughout your stay. We’d be thrilled to host you again anytime!
Verified

10/10 Excellent

Kevin R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Glenwood Springs

Great location and cool property. Great for kids and an old dog.
Stayed 3 nights in May 2025
Response from VrboOwner on 27 May, 2025
Hi Kevin! Thank you for the great review for Crystal Phoenix! We're so glad you enjoyed the location and that the property was a good fit for both the kids and your sweet old dog. We’d love to welcome you back anytime!
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, check-in, location
Kitchen is well stocked and easy to prepare food. The dog was happy with the back yard so handy. I had trouble booking because I could not access the full description of the property until I had booked it. It would be helpful to give a more detailed description earlier. Also confusing was the different sites I heard from: VRBO, KEYLINK. I could not use VRBO because I have 2 accounts and could not determine which one I had used for this reservation.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Tallis C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
It was good
Stayed 3 nights in Sep 2025
Response from VrboOwner on 9 Sept, 2025
Thank you for your review! We’re glad you enjoyed your stay at Crystal Phoenix and would love to welcome you back again.
Verified

10/10 Excellent

Lois L.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very lovely Victorian home... comfortable and well-equipped (just lacking aluminum foil,etc.) :-) Great neighborhood. Dog friendly, but very expensive dog fee.
Stayed 2 nights in Sep 2025
Response from VrboOwner on 15 Oct, 2025
Hi Lois! Thank you for your review! We’re so glad you enjoyed your stay at Crystal Phoenix and found it comfortable, well-equipped, and in such a great neighborhood. We’re sorry to hear some basic items were missing and wish you had reached out during your stay so we could have taken care of that right away. We also appreciate your feedback about the pet fee. Thank you again for your thoughtful comments, and we’d love the chance to host you again!
Verified

8/10 Good

Lee L L.

Liked: Cleanliness, check-in, communication, location, listing accuracy
It was a good location, accessible to places we liked to visit. The instruction is also clear to follow. I would like to thank the host.
Stayed 3 nights in Jul 2025
Response from VrboOwner on 11 Jul, 2025
Hi Lihyeh! Thank you so much for your kind words for Crystal Phoenix! We're happy to hear the location worked well for you and that the instructions were clear. We truly appreciate you choosing to stay with us and hope to welcome you back again!
Verified

10/10 Excellent

aaron l.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay

Nice house, well located near the Main Street!
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Dawna K.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Everything was good. There is plenty of space for our family of 5. It is a very accessible walk to shops and restaurants. I wish the gas fireplace had been operational. There were some really chilly October mornings. The property manager replied very quickly about it not being on for the season yet.
Stayed 2 nights in Oct 2025
Response from VrboOwner on 7 Nov, 2025
Hi Dawna, Thank you for your kind review! We’re so glad you and your family enjoyed your stay at Crystal Phoenix and the convenient walk to shops and restaurants. We appreciate your understanding about the fireplace not being on for the season, and we’re happy we could respond quickly. We hope to welcome you back again soon!
Verified

8/10 Good

Marisol M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Location was great.

Everything was available as expected.
Stayed 2 nights in Mar 2025
Response from VrboOwner on 2 Apr, 2025
Hi Marisol! Thank you so much for your kind review of Crystal Phoenix! We're thrilled to hear you enjoyed the location and appreciated the cleanliness of the property. It’s wonderful to know you’d stay with us again—we’d be happy to welcome you back anytime!
Verified

10/10 Excellent

Annie C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Birthday celebration

Beautiful home within walking distance of shops, restaurants, train station, and most importantly the hot springs! We loved our time in this special home.
Stayed 2 nights in May 2025
Response from VrboOwner on 7 May, 2025
Hi Anni! Thank you so much for your wonderful review of Crystal Phoenix! We’re absolutely thrilled to hear you loved the home and enjoyed being so close to the shops, restaurants, train station, and especially the hot springs! It’s such a special spot, and we’re so happy it made your stay memorable. We would be delighted to welcome you back anytime for another amazing visit!
Verified

8/10 Good

Kathy L.

Great location!

This was a nice home, lots of beds in different configurations but the best part of this house is its location!
Stayed 3 nights in Nov 2018
Response from VrboOwner on 5 Mar, 2020
Hi Kathy, Thank you for your great review of Crystal Phoenix! I'm glad you found this home to be nice and liked its location!
Verified

6/10 Okay

Charlene B.

Liked: Cleanliness, location, listing accuracy
Disliked: Communication
All communication is copy and paste. So they talk about things that aren’t even an option such as a hot tub that is at a different location. 1 bathroom didn’t even have hand soap. We got 1 roll of toilet paper per bathroom. When we emailed to have more brought over they responded with if we run out it’s up to us to restock. Then they said the house cleaner would drop some soap off. Then they said that isn’t going to happen cause the cleaner is too busy. Communication was terrible. All bedding is mismatched. I didn’t love that. I thought it would be more classy. There was passive aggressive notes left about having bad karma wished upon you if you miss treat the house or items in the house. I felt it was very rude and of poor taste to even write such things. I didn’t love the way bedrooms were set up with a tiny single bed in a room but a double bed in an open area. Bedroom doors don’t latch/shut well.
Stayed 3 nights in Apr 2026
Response from VrboOwner on 23 Apr, 2026
Hi Charlene, We apologize for any confusion in communication and understand how frustrating that must have been. That is not the level of service we strive to provide.We do have live staff always available to help, but the checkout message is an automated message for all of our properties so we apologize if the hot tub message was irrelevant for your stay. We also appreciate you bringing the supply concerns to our attention. As noted in our listing, we provide a limited starter supply of basic items, but we’re sorry for any miscommunication around that and for the inconvenience it caused. This is a historic Victorian home, and some of its layout and features reflect its original character and design. Thank you again for sharing your experience.
Verified

10/10 Excellent

Abbie A.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house was beautiful and the location was very convenient. The only issue was that there was some trash in the house when we arrived, along with a dirty dish and an unflushed toilet
Stayed 2 nights in Jul 2025
Response from VrboOwner on 29 Jul, 2025
Hi Abbie! Thank you for your feedback, and we’re so sorry to hear about the issues you encountered upon arrival. That’s certainly not the experience we want for our guests. We truly wish you had reached out at the time so we could have addressed everything immediately and made it right during your stay. We’re glad you enjoyed the home and location otherwise, and we appreciate you bringing this to our attention.
Verified

10/10 Excellent

Kimberly B.

Liked: Cleanliness, check-in, location, listing accuracy

Family memorial trip.

Very charming property. Loved being walking distance to town and restaurants. Wonderful stay.
Stayed 3 nights in Oct 2022
Response from VrboOwner on 18 Nov, 2022
Hi Kimberly! It’s great hearing you had a lovely stay at Crystal Phoenix! We are glad to hear you enjoyed the home and had a chance to enjoy the downtown shops and restaurants! We hope this was a memorable trip to Carbondale and you have a chance to visit again!

About the host

Hosted by Keylink Vacation Rentals

Host profile image
KEYLINK is a vacation rental management company that offers Full Service or Booking Management options for a successful vacation rental experience for both the guest and homeowner. Please feel free to contact us for more information.

Languages:

English, French, German, Spanish

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