Luxury in Castle Glen! HOT TUB! Game Room with Pool Table! Lake Views! Multiple Decks and Fireplaces!

Hello Daniel, Thank you for taking the time to leave us a review. We are happy to hear that you and your group were able to enjoy Castle Glen Lodge. When traveling with a larger group like yours, that space is very much needed. Come back soon, Destination Big Bear:)

Thank you for taking the time to review your stay with us. I'm sorry to hear that you had a disappointing experience. I wish we were able to give you a resolution prior to this review but are glad we were able to make things right with you by refunding you for your stay. We are always looking for ways to improve and hope you give us another opportunity to make things right.

Hello Ryan, Thank you for taking the time to leave us a review. We are happy to hear that you and your group were able to enjoy (house name). When traveling with a larger group like yours, that space is very much needed. Big Bear is definitely a place for friendly neighborhoods:) We apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. We appreciate you addressing this. We apologize that the jacuzzi was not properly cleaned when you arrived. This is an amenity that we ask our vendors to address before the check-in and apologize again that it was not done in time. We appreciate you reporting this to us during your stay so that we could get a vendor out to address the issue. Unfortunately, phone lines are super busy most of the time so we prefer to text tenants. Hope you understand our policy. We are trying to make our system better. Hope you give us a chance to prove us better service for next time. Thank you, Destination Big Bear

Thank you for your kind words, Rommel. We're so happy to hear that you enjoyed your stay with us and we hope to see you again soon! Warm Regards Destination Big Bear

Hello Derek, Thank you for taking the time to leave us a review and give us feedback on the Castle Glen Lodge as well as your stay at Big Bear. Having a spacious home as per your group in an ideal location is like having a Cherry on the Cake. Definitely Big Bear is a place of friendly and nice neighborhoods. We really apologize for the inconvenience you have faced during your stay but it seems someone from our resolutions reached to you with an appropriate solution. We appreciate your valuable feedback for updates in the cabin as this will help us to enhance our services for our future guests. Sounds good you have enjoyed the pool table of the cabin with its sleeping arrangements. Kind Regards, Destination Big Bear

Hello Jaime, Thank you for taking the time to write us a review. We are so happy to hear that this property Castle Glen Lodge was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets. you and your group got to enjoy their stay. We hope you and your group created some wonderful memories that you will cherish for a long time. Come back again, Destination Big Bear

Hello David, Thank you for taking the time to write us a review. We are so happy to hear that this property Castle Glen Lodge was all you expected in a home and that you and your group got to enjoy their stay. For the recieving instruction check in at our office at 41922 Fox Farm Rd, Big Bear Lake, CA 92315. You are required to have an ID that matches the name on the booking. Primary renter/tenant is defined as the person reserving and paying for the security deposit/rental fees and is responsible for all guests staying at the property during their stay. Tenant need must be present the entire stay and ID is verified to receive key information upon check-in. moreover, the company got the authority to change terms and conditions. I hope you will book with us soon. Kind Regards, Destination Big Bear

Hello(Hailey), Thank you for taking the time to leave us a review. We are happy to hear that you and your group were able to enjoy (Castle Glen Lodge). When traveling with a larger group like yours, that space is very much needed, along with having a larger outdoor area. We apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. We appreciate you addressing this. But you found our communication about warning of noise was unpleasant for you that inconvenience is regretted. Come back soon, Destination Big Bear:)

Hello Luz, Thank you for taking the time to write us a review. We are so happy to hear that this property Castle Glen Lodge) was all you expected in a home and that you and your group got to enjoy their stay. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets. Come back again, Destination Big Bear

Hello Kyle, Thank you for taking the time to write us a review. We are so happy to hear that this property Eagle Mountain Lodge was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Sorry for the hassle caused to you regarding the key box, thank you for your valuable feedback this will help us to improve our services. Come back again, Destination Big Bear :)

Hello David, Thank you for taking the time to leave us a 5 star review! We're so glad to know that you loved the home during your stay and we look forward to hosting you again in the future. Best Regards, Destination Big Bear