2/10 Terrible
Krlos H.
5 June 2024
Disliked: Cleanliness, communication, listing accuracy
Vacation nightmare
Hvac wasn’t working at all. 88 degrees at night with kids and a senior. Looks like nobody clean that house in months. Even though host said that they clean the house the morning we arrived. I have lots of pictures to prove they were wrong. We spent the first night in the house because the host told us that they sent a technician to fix the problem. Lie!!! We went back to the house around 10pm and the temperature was at 88degrees. We couldn’t sleep at all. We requested a refund the next day but the management keep telling us that they will fix the problem early that day but nobody show up. We walk out of the house by 3 pm and requested a refund. We wasted hours on phone calls trying resolve this nightmare the best way possible but management was useless. 5 day later they refund us a small portion of what we paid. We are doing all in our hands to get our money back. Horrible management.
Krlos H.
Stayed 2 nights in May 2024