Entire home

Atlantis: #259300 4BR Pool, Spa, PoolTable, Views!

Photo gallery for Atlantis: #259300 4BR Pool, Spa, PoolTable, Views!

You have arrived to Atlantis, with over 3,400 square feet of luxury living awaits!
Dinner with a view! The elegant patio dinner table comfortably sits 10 and is located right outside the dinning room.
Cool down and splash in the pool or take a break in the upper landing spa. Spa can be heated prior to your arrival.
The large backyard opens up to a beautiful lake and is the perfect backdrop to a relaxing evening.
Entertainment for the kids include a fun water slide that dives right into the refreshing pool.

Reviews

9.2 out of 10
Wonderful
4 bedrooms4+ bathroomsSleeps 10

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Air-conditioning

Explore the area

View in a map
La Quinta, CA
  • Place, PGA West Golf Course
    ‪2 min drive‬
  • Place, Palms Golf Course
    ‪2 min drive‬
  • Place, Coachella Music Festival
    ‪10 min drive‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪52 min drive‬

Rooms & beds

4 bedrooms (sleeps 10)

Casita Suite 2

1 King Bed and 1 Double Sofa Bed

Master Suite 1

1 King Bed

Suite 3

2 Double Beds

Sute 4

1 King Bed

4 bathrooms, 1 half bathroom

Casita Suite 2 Bathroom

Toilet · Shower only

Hallway Power Room

Toilet

Master Suite 1 Bathroom

Bathtub · Toilet · Shower only

Suite 3 Bathroom

Toilet · Shower only

Suite 4 Bathroom

Bathtub or shower · Toilet

Spaces

Deck or patio
Kitchen
Kitchenette
Separate dining area
Dining area

About this property

Atlantis: #259300 4BR Pool, Spa, PoolTable, Views!

This resort-style home is located in the world-famous community of PGA West and is perfect for all your vacation needs. It's where style and sophistication meet entertainment and fun. Treat yourself to the perfect vacation rental close to the Old Town La Quinta, where you will find boutique shopping and casual and fine dining options. Atlantis is a stunning four-bedroom, private pool, and spa, offering 3,402 square feet of luxury living. Within the living room, you will experience the perfect area for entertaining. Enjoy modern decor, impress your friends with your hidden talents, and challenge friends or family to a pool tournament.

Outdoor:
Head to the back patio to splash the pool on the featured water slide or soak in the upper landing spa. Play a little put-put or relax with some engaging conversation on the outdoor patio furniture. Grill up some burgers with the natural gas built-in Barbecue, beyond burgers, and some veggies, and eat alfresco under the retractable canopy with dining for 10 or up at the Barbecue counter with seating for 2. Relax in the evenings with a cocktail at the fire pit with seating for 4. Need some space? Head to the courtyard, kick back before the fountain, or play a little bocce ball. Experience a worry-free stay with a convenient EV charger for guests to use, ensuring your electric vehicle is always ready for your next adventure.

'Quiet Time' in this city is effective 24 hours a day. No sound amplification is permitted outside 24-hours a day, 7-days a week.

Indoors:
This vacation home opens up to a spacious gourmet kitchen. The fully-equipped kitchen features stunning stainless steel appliances and a cabinet-paneled GE Profile french door refrigerator. It offers everything one needs to create a perfect meal, including granite countertops. The kitchen bar accommodates four seats or sits down for a family dinner with dining for 10, which also features a roaring fireplace with two seats and a 65-inch Roku Smart television. The living room offers plenty of room to comfortably lounge in front of the 75-inch Sony Smart television or open the push-out glass doors to take in the fresh air outside. The built-in speaker system is disabled in accordance with city and HOA noise ordinances. Just off the living room is a spectacular pool table and wet bar with a sink, mini-fridge, and bar-height seating for 4.

Bedroom Descriptions:
Master Suite 1 is located next to the living room and features a King-sized Bed, Full-sized Sofa Sleeper, 60-inch LG HDTV television, workspace table, electronic sunshade, switch-controlled ceiling fan, and walk-in closet with an armoire with access to the back patio. Private, en suite bathroom features a soaking tub, tile shower, and his and her vanity sinks.

Casita Suite 2 is in the front courtyard and features a Cal King-sized Bed, Twin-sized Sofa Sleeper, 42-inch Vizio HDTV television, switch-controlled ceiling fan, and free-standing garment rack. The mid-sized kitchenette is all you need, which features a microwave, mini-fridge, sink, and plenty of counter and cabinet space. Private, en suite bathroom features a tile shower and a vanity sink.

Suite 3 is next to the kitchen and features two Full-sized Beds, a 42-inch Vizio HDTV television, a switch-controlled ceiling fan, and a reach-in closet. Private, en suite bathroom features a tile shower and a vanity sink. Suite 4 is next to suite 3 and features a Cal King-sized Bed, 42-inch Vizio HDTV television, switch-controlled ceiling fan, and reach-in closet. Private, en suite bathroom features a combo shower/tub and a vanity sink. The hallway powder room is between suites 3 and 4 and features a vanity flower pedal sink.

Other Amenities: Wireless internet. High-quality linens, bath and pool towels, plus a starter set of L'Occitane soaps in each bathroom. Fully equipped laundry room with washer, dryer, ironing board, and iron. Parking is limited to the garage, driveway, and street. Parking at this house is available for 5 cars maximum, 2 in the garage, 3 in the driveway and no street parking. RV campers and/or tents on the premises or parking area are forbidden, and you may be fined. All fines and/or towing charges are the responsibility of the registered guest. Garage doors are to be closed when not in use.

Location: Atlantis is in one of the very best locations, located in the world-famous PGA West, minutes from top golf resorts, restaurants, and shopping in La Quinta, just around the corner from Ernie's Bar & Grill, and just 10 minutes from Old Town La Quinta, and 15 minutes from Indian Wells Tennis Gardens. El Paseo is 20 minutes away. Interstate 10 is close, allowing you to head to Palm Springs and other Coachella Valley destinations quickly.

License Number: 259300

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property Registration Number 259300
Property # 2014951vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

About the area

La Quinta

Located in La Quinta, this holiday home is near theme parks and near a water park. La Quinta Museum and Coachella Valley History Museum are cultural highlights, and some of the area's activities can be experienced at Empire Polo Club and The Quarry at La Quinta. Looking to enjoy an event or a game while in town? See what's happening at El Dorado Polo Club or Indian Wells Tennis Garden. Take the opportunity to explore the area for water adventures such as swimming.
Map
La Quinta, CA

What's nearby

  • PGA West Golf Course - 2 min drive - 1.9 km
  • Palms Golf Course - 2 min drive - 2.3 km
  • Coachella Music Festival - 10 min drive - 9.0 km
  • Empire Polo Club - 10 min drive - 9.0 km
  • Old Town La Quinta - 11 min drive - 10.8 km

Getting around

  • Thermal, CA (TRM-Jacqueline Cochran Regional) - 9 min drive

Restaurants

  • ‪Red Bull Mirage - ‬9 min drive
  • ‪The Cantina at Eldorado Polo Grounds - ‬10 min drive
  • ‪Spicy Pie - ‬10 min drive
  • ‪Villa Zenyara - ‬8 min drive
  • ‪June Hill's Table - ‬8 min drive

Frequently asked questions

Does Atlantis: #259300 4BR Pool, Spa, PoolTable, Views! have a pool?

Yes, this property has a pool. Pool types include heated pools.

Is Atlantis: #259300 4BR Pool, Spa, PoolTable, Views! pet-friendly?

No, pets are not allowed at this property.

How much is parking at Atlantis: #259300 4BR Pool, Spa, PoolTable, Views!?

Limited spots are available.

What time is check-in at Atlantis: #259300 4BR Pool, Spa, PoolTable, Views!?

Check-in begins at 4:00 PM.

What time is check-out at Atlantis: #259300 4BR Pool, Spa, PoolTable, Views!?

Checkout is at 10:00 AM.

Where is Atlantis: #259300 4BR Pool, Spa, PoolTable, Views! located?

Situated in La Quinta, this holiday home is within 1 mile (2 km) of Palms Golf Course and PGA West Golf Course. PGA West TPC Stadium Golf Course and San Jacinto Mountains are also within 3 miles (5 km).

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 30 out of 41 reviews
Rating 8 - Good. 5 out of 41 reviews
Rating 6 - Okay. 5 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

9.2/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

9.4/10

Check-in

9.6/10

Communication

9.8/10

Location

9.2/10

Listing accuracy

Reviews

Verified

6/10 Okay

Brian S.

Liked: Check-in, communication, location
Disliked: Cleanliness
The property is very tired with stained furniture inside and outside, front door handle was broken. Pool was not clean on arrival we had to make a request to have it cleaned.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Elizabeth C.

Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
The location is great. The responsiveness of rental agency was good. Pool slide is cracked and blistered.Putting green had dog poop on it and so did the pool deck. The bocci ball area had also been used as a dog area. Master toilet did not flush. Rental agency sent maintenance immediately upon every request. It does not appear that anyone had checked on the property condition just prior to our arrival.
Pool slide
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Kristin J.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great home/location

We had a great stay at this beautiful home.
Stayed 28 nights in Feb 2025
Verified

10/10 Excellent

Jay D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantastic Stay

Our group truly enjoyed Atlantis. Check in process was easy, access to the house was convenient, close to golf and other activities. House was exactly as pictured! Perfect for large group with plenty of space to entertain.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Jie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice property for big family getaway!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Michael S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Awesome! Will be back!

Everything (and more) as advertised! Beautiful home with all the “toys” for an amazing family stay. Wish we could buy this house! We’ll be back!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Nick H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great property

We love the accommodations close to everything with great pool. Very nice place!
Stayed 5 nights in May 2024
Response from VrboOwner on 23 May, 2024
Nick is an exceptional professional with a positive attitude. His dedication, efficiency, and team spirit consistently stand out. Nick's ability to tackle challenges with a smile and deliver high-quality results makes him a true asset to any team. Highly recommend!
Verified

10/10 Excellent

The R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Golf getaway

Great place for our whole family. Roomy, clean great views. Would stay here again.
Stayed 3 nights in Jun 2024
Response from VrboOwner on 27 Jun, 2024
Hosting The R was an absolute pleasure! They were exemplary guests who showed great respect for the property and communicated effectively throughout their stay. The R's positive attitude and friendly demeanor made them a joy to host. They left the space clean and tidy, showing great care and consideration. I highly recommend The R as guests and would gladly welcome them back anytime. Thank you, The R, for being such wonderful guests!
Verified

10/10 Excellent

michael s.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantastic Home for Golf Trip

What a great place to stay! Everything was perfect for our golf trip
Stayed 4 nights in Oct 2021
Response from VrboOwner on 30 Sept, 2022
Looking forward to hosting you again soon!
Verified

10/10 Excellent

Lisa H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Thanksgiving Week 2024

Spectacular Views and lots of fun activities available on site. We would definitely return.
Stayed 8 nights in Nov 2024
Response from VrboOwner on 17 Dec, 2024
We're so glad you enjoyed the spectacular views and the fun activities available on-site. We’d love to welcome you back for another great stay anytime!
Verified

10/10 Excellent

Bob B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Guys golfing trip

Had a great stay at this property. Great location for golf courses, restaurants and other activities in the La Quinta/Palm Springs area.
Stayed 4 nights in Oct 2023
Response from VrboOwner on 24 Oct, 2023
We're delighted to hear that you had a great stay at our property and found the location convenient for golf courses, restaurants, and other activities in the La Quinta/Palm Springs area. If you decide to return for more golf and fun, we'll be here to welcome you. Thank you for choosing our property!
Verified

10/10 Excellent

Andrew K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cool place

On the golf course, nice pool, very clean
Stayed 2 nights in Aug 2021
Response from VrboOwner on 1 Sept, 2021
Thanks for being a great guest, you are welcome to stay at any of our Palm Springs area Vacay Stay properties here on VRBO anytime!
Verified

10/10 Excellent

kelly f.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fun Stay

We had a great time at Atlantis. It was a good fit for our group and had everything we needed for our stay. It was exactly what it looked like from the photos and everything went super smooth from check in to check out. Would definitely stay there again and recommend to friends and family.
Stayed 3 nights in Jul 2021
Response from VrboOwner on 15 Jul, 2021
Thanks for being a great guest, you are welcome to stay at any of our Palm Springs area Vacay Stay properties here on VRBO anytime!
Verified

10/10 Excellent

Elina F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect getaway spot for an LA group

Loved the gated community and the house was perfect - enough activities to keep us all entertained. Also appreciated that there were ample bathrooms for everyone, one in each room and a spare powder room too. Would absolutely book again!
Stayed 2 nights in Sep 2023
Response from VrboOwner on 8 Sept, 2023
We're thrilled to hear that you loved the gated community and that the house was a perfect fit for your group, providing plenty of entertainment options. It's great that the ample bathrooms made your stay even more comfortable. Thank you for your kind words, and we look forward to welcoming you back for another stay in the future. Your recommendation means a lot to us!
Verified

10/10 Excellent

Rebecca R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Had a wonderful time

Loved every aspect. The pool table made the vacation entertaining and we stayed in the pool all day. Beautiful property and rooms. Large Open spaces. Would definately go back again!
Stayed 3 nights in Aug 2022
Response from VrboOwner on 27 Aug, 2022
We are so happy that you loved the home. We appreciate the review and look forward to hosting you again!
Verified

10/10 Excellent

Andrea G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Home

We had a great time! House was stocked with everything we needed. No complaints. Thank you!
Stayed 3 nights in Sep 2022
Response from VrboOwner on 8 Oct, 2022
We appreciate the review and are so glad that you enjoyed your stay! Looking forward to hosting you again soon!
Verified

10/10 Excellent

Joanie G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Winter get away with Friends

The property was exactly as advertised, clean and bright, providing plenty of room for three couples to comfortably lounge, play, cook and dine for a week away. This property and the entire neighborhood are situated in a beautiful area that was impeccably maintained. We would highly recommend it for a similar sized group looking for a relaxing, fun getaway.
Stayed 7 nights in Mar 2021
Response from VrboOwner on 31 Mar, 2021
Thanks for being a great guest, you are welcome to stay at any of our Palm Springs area Vacay Stay properties here on VRBO anytime!
Verified

10/10 Excellent

KARIN L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful Weekend

A group of 10 forever friends stay at this home for a weekend. We never left the property. Everything is better than the picture and very spacious. All 10 of us were able to float, sleep in the comfy beds, cook, eat, and watch movies. We will definitely be back.
Stayed 2 nights in May 2023
Response from VrboOwner on 25 May, 2023
Your feedback is incredibly valuable to us, as it helps us to continuously improve and provide the best possible service. We're so grateful for your support and appreciate you taking the time to share your thoughts.
Verified

6/10 Okay

Lyn S.

Liked: Cleanliness, check-in, communication, location

Atlantis

Property is tired. Pool/slide/putting green/bocce ball/ping pong/pool table were appreciated, altho the ping pong table sloped down on one side, and the slide pump was broken for the first few days. I was used to pristine and well decorated properties from you, but this house had cheap decor. Blinds were broken. Door handles broken. Ants in the pantry.
Stayed 8 nights in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Short but sweet

Three families loved staying at this place ! There was plenty of room for everyone. The kids loved the ping pong table, pool table , and especially the yard ! The lake called to them every day ! The boys had the best time fishing , Of course it’s catch and release. The neighborhood was beautiful to do a early walk In The morning . Everyone one from the owners, managers, neighbors ,gate people and landscapers were all so friendly and helpful. Definitely a home to rent again ! Thank you !!!
Stayed 3 nights in Aug 2023
Response from VrboOwner on 7 Sept, 2023
Thank you for your wonderful review! We're thrilled to hear that your stay was a hit with three families and that everyone had a great time with the activities and beautiful surroundings. We truly appreciate your kind words about our team and the neighborhood. It would be our pleasure to host you again in the future. Your appreciation means a lot to us!
Verified

10/10 Excellent

Sara L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Best family getaway!

Atlantis by Vacanza Stays is an absolute private oasis getaway with everything we need to celebrate our 11yo twin's birthday. The property is ideal with a water slide pool/spa overlooking the 12th hole at PGA West association. Inside offers a spacious living area with a billiard table in the living room by the bar area. Every room has its own bath. Vacanza staff is quick to respond and are on top of everything we need for our stay. Instructions to the property are well organized and made it easy for our stay. Our kids' favorite is the pool and waterslide, the adults love the spa overlooking the golf course and lake. The wall to wall sliding door expands the living room out to the yard outdoor dining area where we can relax and watch the kids playing at the pool. The PGA West community is gated with private roads we could take walks after dinner. In short, our stay here is ideal and we would definitely do it again.
Stayed 4 nights in Jun 2023
Response from VrboOwner on 5 Jul, 2023
Thank you for your amazing review! We're delighted that Atlantis by Vacanza Stays was the perfect family getaway for your twins' birthday celebration. We appreciate your compliments on the property's amenities and the responsiveness of our staff. We look forward to hosting you again in the future!
Verified

6/10 Okay

Carol K.

Liked: Check-in, location
Disliked: Cleanliness

Great House. Needs TLC

Overall my family enjoyed our time there but the House needs some long overdue TLC. Initial impression started with the front entrance door. It was smudged and dirty. Broken cabinet door in kitchen. Ping pong table wasn’t useable. Pool was murky. Don’t think the pumps were working efficiently. The house has great potential. Sad to see it isn’t being cared for.
Stayed 4 nights in Aug 2023
Response from VrboOwner on 29 Aug, 2023
Thank you for sharing your feedback with us. We're glad to hear that your family enjoyed your time at the house, but we apologize for any maintenance issues you encountered during your stay. Your comments are valuable to us, and we appreciate your insight into areas that may need improvement. We'll make sure to address these concerns to enhance the overall guest experience. If you choose to stay with us again, we'll strive to provide you with a more positive experience.
Verified

6/10 Okay

Alan T.

Liked: Communication, location

Nice house, not as great housekeeping - many issues

Good things: Location, size of house, layout of house, view, very nice and well stocked kitchen, views are great, neighborhood very nice. Security good. Nice pool. Billard table. Ping Pong table (not level, but still fun). Bigger things that shouldn't happen: Blind in main bedroom had major tear, so not much privacy. Hole in back bedroom wall due to no door stopper. No fitted sheet put on casita bed. Sheets and pillow covers wet in two rooms. Towels folded, but wet in cabinet across from washer dryer. Cold water faucet in Casita doesn't work well. Offered early check in or check out for $150 - Never heard of that before. A big turn off. Not guest friendly... Smaller things that could be easily fixed: - only one small hand soap per bathroom. No towel bars in master bath for shower towels. Not enough bath mats, and we had to search the two we found. Patio way too cluttered with chairs. Generally not great housekeeping, some dirty tables and dirt on floors. Summary: Could be really nice house, but too many issues to give it a high rating.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 10 Apr, 2023
We appreciate your review and feedback. We are so glad you enjoyed your stay! The home is thoroughly cleaned before and after each reservation. By providing guests a list of items the home provides prior to their arrival, we hope they come best prepared for their stay. Our whole team also stays available at all times should anything come up during their stay. We are happy to quickly assist all guests. Looking forward to hosting you again!
Verified

8/10 Good

Nancy K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Couples Golf Getaway- March 2023

As a party of 4 couples we enjoyed our recent stay at Atlantis- with a few caveats. The location of the house was great, and grounds and neighborhood are beautiful. The layout was wonderful and kitchen and bathrooms are well stocked with towels and all cooking and serving necessities and everything was clean. The house, however, does need updating and some overall maintenance. The pool and hot tub system seems dated and inefficient. And directions are unclear and extremely confusing. We had a cool week and had issues with heating the pool and hot tub the entire week. We also had issues with the freezer, internet and the entrance lock on the separate casita bedroom. Management was very responsive- and did work quickly to resolve our concerns by sending someone several times to correct the issues. However, the door lock on the casita still did not work properly, internet was sporadic (at best) in the casita, the freezer did not work to capacity (soupy ice cream), and the pool and hot tub never seemed to function properly for the entire week. The house itself is also in need of some minor repairs (holes in walls, many chipped floor tiles, broken blinds, etc.) And while communication throughout the week was excellent- the actual written directions/communications in the house for TV’s, pool, hot tub, etc. need updating and are not clear. For example, when someone came to fix the internet he couldn’t even find the router, and when we had issues with the pool he was able to correct the temperature to adhere to the written instructions left in the home- but we were told the written directions were incorrect and they would be removed after we left and the temperature would not be honored as it was too expensive. Overall, we had an enjoyable week and they were fairly minor inconveniences- but Atlantis could use some updating to be considered a 5 star stay.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 10 Apr, 2023
We appreciate your review and feedback. Happy to hear you enjoyed your stay! We have updated the home information and hope that all guests do not struggle with learning how to properly operate the pool/spa. So glad our team was available to quickly assist you! We look forward to hosting you again!
Verified

2/10 Terrible

Jenna D.

Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy

DO NOT RENT THIS PROPERTY! STAY AWAY!

This was an absolute living nightmare & the mgmt. company is HORRIBLE! Where do I begin? * No early or late check in's - They charge a fee for it. * After declining the early check-in option for additional funds. We show up 5 mins after the allowed normal 3pm check-in at the gate - To find NO names for the house listed with guard gate. The mgmt. services prefers to not speak with anyone on the phone & only will text you back. I couldn't get this resolved for over 40 mins at the guard gate. Standing in 115 degree heat with the security. Our entire party by this time showed up .. The gate was backed up, kids in the car was a nightmare. * We finally get in & pull up to the house to find the mgmt. company van IN the driveway. They couldn't pick up the phone to help get us in the gate but are at the property? I knew this couldn't be good. * With no courtesy heads up - We open the door & they are nowhere done cleaning the house/inspecting it from the previous rental. I am like thinking let me get this straight you tried taking more money from me yesterday for an early check in & you cannot even get the place done for the normal check in? The mgmt. company also KNEW we were at the gate bc of that ordeal. My husband believes they may have taken our name off the gate to stall/buy themselves more time to get the property done. Regardless, when you know guests are at the gate & already having issues w/the start of the vacation - you may want to drop in a text .. Oh by the way the house is not ready either. * I ask the property mgmt individual what is going on? Where is the communication on this with the house not ready? We have not only wasted 40 additional mins. at the gate to get to the front door & planned our whole day around this but then to walk into this? This was a huge ordeal at the house when we got there. * The house was also a SAUNA to make matters worse! * After an 1-2 hrs of back & forth trying to play this text game with the mgmt. company begging them via text to call me to sort out. I demand the gentlemen that is in front of me from the property mgmt. to get a LIVE person on the phone to explain. The house was in horrible condition. Missing bedding and pillows. No TV remotes in any of the rooms, ones found did not have batteries. Pool dirty, broken tiles, holes in the wall, tape on the walls, horrible smoke smell & paintball marks on the wall. Unfortunate but the house is just TORE UP & USED & FEELS USED!!! Gross & needs a revamp.
Stayed 3 nights in Jul 2022
Response from VrboOwner on 8 Dec, 2022
"We are very thankful that VRBO gives us the chance to respond to an extremely rare & unfair 1-star review like this. These guests were trying to get a FULL REFUND for their stay because they had some trouble getting in the gates as others did that day. This PGA West community is challenging to enter without proper clearance. On this day, the gate operators were having technical difficulties with ALL reservations, so there was a relatively long line to enter the exclusive community. Their delay wasn't more than 10 minutes in their air-conditioned car. We've been informed that everything is fine with the gates now, and we've had no trouble at these gates since this incident When we offered them a partial refund, they informed us they would be writing a bad review. This seems unfair and uncalled for but early or late check-ins (because this property is so popular) are difficult and usually not possible because we need time to make it perfect for every guest. The "cleaners" in the Vacanza van they spoke of are not the "reservationists" taking calls. All broken pool tiles have been fixed, batteries in remotes, and "ATLANTIS" with its magnificent mountain views is in pristine condition and ready for you to BOOK! "

About the host

Hosted by Vacay Stay

Host profile image
Vacanza Stays is a leading luxury vacation rental agency in the Palm Springs area and is ever-expanding to other regions. We provide short-term accommodations in exceptional private residences and condos. We cater to the most discriminating travelers; those who require the amenities of a luxury hotel but prefer the privacy and comfort of a home or condo. If you're interested in learning more about a vacation rental investment or generating significant rental income, we'd love to speak with you.

Languages:

English, Spanish

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