Urban Beach Bungalow! Downtown! Free Bikes/Kayak! Remodeled! Great Value!

Thank you for choosing to stay at our property and for taking the time to share your feedback. We're delighted to hear that overall, you had a great stay and enjoyed the space. Your recommendation means a lot to us! We appreciate your feedback regarding the cleanliness of the space, and we apologize for the oversight with the restroom vent fan. Rest assured, we'll address this promptly to ensure a consistently outstanding cleaning standard for our guests. Regarding the supply of toilet paper, we apologize for any inconvenience caused. We'll certainly take your feedback into consideration and ensure that an ample supply is provided for future guests, especially for longer stays. As for the dishwasher, we apologize if our instructions seemed unusual. Our aim is to maintain a high standard of cleanliness and hygiene for all our guests, which includes ensuring that all dishes are thoroughly cleaned and put away for the convenience of future guests. We understand your surprise regarding the property being one unit out of multiple units. We'll review our listing description to ensure that it accurately reflects the layout of the property for future guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! Warm regards, Andrew & Lindsey

Thank you for your review! We're thrilled to hear that you found our property to be very functional and enjoyed its great location. Your feedback means a lot to us, and we're glad you had a positive experience during your stay. We hope to have the pleasure of hosting you again in the future! Warm regards, Andrew & Lindsey

Thank you for choosing our property for your short stay, and congratulations on your new home! We're delighted to hear that you found the place very clean and well-equipped for your needs. Your kind words mean a lot to us, and we're glad we could provide a comfortable space during this transitional period. If you ever need accommodation again or have friends or family visiting, we'd be honored to host you again! Warm regards, Andrew & Lindsey

Dear Guests and Future Guests, We appreciate the opportunity to address some of the concerns raised in a recent review and provide additional context from our perspective. While we regret any inconvenience experienced by this guest during their stay, we believe it's important to provide a more comprehensive understanding of the situation. Prior to this guest's arrival, there were several miscommunications that led to unexpected challenges. However, we want to clarify that the miscommunication surrounding our pet policies was a mistake on their part. Nevertheless, we made changes to accommodate their needs and ensure a pleasant stay. During the guest's stay, maintenance issues arose, including a broken coffee maker and a bathtub drainage problem. However, upon inspection after their departure, we discovered that the broken shower door they mentioned had actually caused the bathtub drainage issue. A broken piece from the shower door had fallen into the drain, causing it to become clogged. We believe this was an unintended consequence of their actions rather than a maintenance oversight on our part. Furthermore, after the guest's departure, we found that the original coffee maker was in working order. It appears there may have been some user error involved, which led to the perception that the coffee maker was malfunctioning. Additionally, upon their departure, we counted a total of 12 towels stored in the linen closet. It seems there may have been some oversight on the guest's part in thoroughly checking the amenities provided. We also want to address our interactions with the guest. After their departure, I spoke with the guest for a significant amount of time in an effort to find an amicable solution. Despite presenting evidence contrary to their accusations, they requested compensation. When asked what they thought was fair, they demanded a full refund for their 4-night stay. It became evident that they were not interested in finding a solution that was fair to both parties, but rather sought to take advantage of the situation and extort a free vacation. We appreciate the feedback provided by this guest, as it helps us identify areas for improvement. We strive to learn from every guest interaction and are committed to providing the best possible experience for all who choose to stay with us. Thank you for your understanding, and we look forward to welcoming you to our property in the future. Warm regards, Andrew & Lindsey