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2/10 Terrible
DAVID R.
2 February 2023
RENT WITH CAUTION
The view was perfect. The condo was clean and, though outdated, furnished fine. The bed was comfortable.
The problems were that Hanalei Bay Resort no longer offers baggage storage, one of the big selling points for our reservation and we had no knowledge of this change.
Next, the condo is outdated so some of the furniture is falling apart - cabinet doors falling off or secured to stay closed with zip ties. The kitchen cabinets don't close properly and the design has the drawers crossing so you keep banging them together when you open them.
We understand the tropics and bugs, trust us, but we were completely infested with termites on our second and fifth nights - on the carpets, the fabric furniture, the beds, everywhere. Nothing was done about this while we were there, save for one text from Vacasa asking if we knew if they were termites or cockroaches and Hanalei Bay Resort delivered us a can of Raid when we contacted them. (We were subsequently in contact with Vacasa and we did come to an understanding about this.) But, either the owner, Vacasa or Hanalei Bay Resort should be on a rotating exterminating plan (we do this in Georgia for the same type of termites) and we should not have had to experience this.
The amenities of "beach chairs" are two stadium chairs, not beach chairs, and one almost dry rotted through WalMart umbrella. There were numerous toys, but we did not look at those. Either offer proper beach items or don't bother with them at all.
We would not rent at Hanalei Bay Resort again and we were left with a very negative impression of Vacasa and would certainly rent with other companies first. (Just point of fact, we have rented all over the Caribbean and U.S. so we do have comparisons).