2/10 Terrible
Katrina M.
27 May, 2025
Hazardous, inconvenient, and dirty.
We booked this house for the number of bed/bath and location, hoping for a great family trip from Friday to Monday for memorial weekend. Unfortunately, the stay was not up to par AT ALL. The worst thing about the stay was the plumbing situation… we were not able to use the lower bathroom the whole stay. The first night/early morning (Friday/Saturday), a nice neighbor came over (around 12am) to let us know that the sump pump(?) alarm was going off and what we should do - call vacasa and tell them the alarm was going off and have someone come out in the AM and that we should limit water use. She mentioned that she had to let the last renters know the alarm was going off too but she didn’t think they did anything or called vacasa about it since it was now going off again. The next morning (Saturday) we used the downstairs bathroom (to just urinate, btw) and it clogged/the water came up. We also noticed the bathtub was dirty and looked like someone had puked in it, but none of us did. Eventually, we began getting changed to go to the beach but noticed a smell coming from the downstairs bathroom. We looked inside and the tub had filled up with sewage water and filled with feces. This loop of the tub filling up and toilet over flowing with sewage water continued for the rest of the 3 day stay. Please keep in mind we did not use the downstairs bathroom at all and the toilet was still getting clogged and over flowing. The couch and pillows smelled like cat/dog pee
Katrina M.
Stayed 3 nights in May 2025